fix problems on Imou Life [android]

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—— Run into issues on Imou Life? Get help pending when official support gets back to you!

Imou Life
Info:
company: Huacheng Network (hk) Technology Limited
: service.global@imoulife.com
Chat with our AI-based Imou Life Support
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Notifications issue

No notifications for movement

Fix: 1. Check notification settings: Go to Settings > Apps > Imou Life > Notifications and ensure notifications are enabled. 2. Verify motion det... ⇲
 
Network issue

Playback issues over WiFi

Fix: 1. Check your WiFi signal strength: Ensure your camera is within range of your WiFi router. If the signal is weak, consider moving the route... ⇲

Connection failure messages

Fix: 1. Restart the camera and router: Unplug both the camera and the router, wait for 10 seconds, and plug them back in to reset the connection.... ⇲
 
Video issue

Choppy video quality

Fix: 1. Check your internet speed: Use a speed test app to ensure your internet speed is sufficient for streaming. Ideally, you should have at le... ⇲

Video playback freezes

Fix: 1. Check internet speed: Ensure your internet connection is stable and fast enough for video playback. 2. Clear app cache: Go to Settings >... ⇲

Inability to view live feed

Fix: 1. Check internet connection: Ensure your device is connected to the internet and that the camera is also online. 2. Restart the app: Close... ⇲
 
Camera issue

Camera loses connection frequently

Fix: 1. Check WiFi signal strength: Ensure the camera is within a good range of the WiFi router. If the signal is weak, consider relocating the c... ⇲

Inconsistent recording of motion

Fix: 1. Adjust motion detection settings: Open the Imou Life app, go to Camera Settings > Motion Detection, and adjust the sensitivity settings.... ⇲

Smart tracking is choppy

Fix: 1. Ensure good lighting: Make sure the area being monitored is well-lit, as poor lighting can affect tracking performance. 2. Adjust trackin... ⇲

Camera sensitivity issues

Fix: 1. Adjust sensitivity settings: In the app, go to Camera Settings > Motion Detection and adjust the sensitivity level to see if it improves... ⇲

Camera spins uncontrollably during panning

Fix: 1. Check for obstructions: Ensure there are no objects blocking the camera's movement that could cause erratic behavior. 2. Restart the came... ⇲
 
Payments issue

Requires subscription for basic features

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app and utilize them effectively. 2. Consider a trial... ⇲

Limited recording time without subscription

Fix: 1. Utilize free features: Make the most of the free recording options available in the app. 2. Manually save important clips: Regularly chec... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app. 2. Clear app cache: Go to Setting... ⇲
 
Permissions issue

Permissions loop when adding camera

Fix: 1. Check app permissions: Go to Settings > Apps > Imou Life > Permissions and ensure all necessary permissions are granted. 2. Restart the a... ⇲

Imou Life requires excessive permissions

Fix: 1. Review permissions: Go to Settings > Apps > Imou Life > Permissions and disable any permissions that are not necessary for the app's func... ⇲
 
Ads issue

Ads interrupt access to cameras

Fix: 1. Upgrade to premium: If available, consider upgrading to a premium version of the app to remove ads. 2. Use ad-blocking software: Consider... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize online resources: Check the Imou Life website for FAQs, user manuals, and troubleshooting guides that may help resolve your issue... ⇲
 
Updates issue

Unresponsive camera controls after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the controls become responsive again. 2. Clear app cache: Go to Setting... ⇲
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 what users are saying
Good experience
73.4%

Bad experience
19.5%

Neutral
7.0%

~ from our NLP analysis of 271,511 combined software ratings.

 Private Data Imou Life collects from your Android
  1. find accounts on the device
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access USB storage filesystem
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. change system display settings
  14. change network connectivity
  15. allow Wi-Fi Multicast reception
  16. connect and disconnect from Wi-Fi
  17. disable your screen lock
  18. control flashlight
  19. full network access
  20. close other apps
  21. change your audio settings
  22. run at startup
  23. reorder running apps
  24. draw over other apps
  25. use accounts on the device
  26. control vibration
  27. prevent device from sleeping
  28. install shortcuts
  29. uninstall shortcuts
  30. full license to interact across users
  31. receive data from Internet