Fix Imou Life errors on android

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21 problems reported in the past 24 hours

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Network
Playback issues over WiFi

🛠️ 1. Check your WiFi signal strength: Ensure your camera is within range of your WiFi router. If the s... show fix »
Connection failure messages

🛠️ 1. Restart the camera and router: Unplug both the camera and the router, wait for 10 seconds, and pl... show fix »
 
Video
Choppy video quality

🛠️ 1. Check your internet speed: Use a speed test app to ensure your internet speed is sufficient for s... show fix »
Video playback freezes

🛠️ 1. Check internet speed: Ensure your internet connection is stable and fast enough for video playbac... show fix »
Inability to view live feed

🛠️ 1. Check internet connection: Ensure your device is connected to the internet and that the camera is... show fix »
 
Camera
Camera loses connection frequently

🛠️ 1. Check WiFi signal strength: Ensure the camera is within a good range of the WiFi router. If the s... show fix »
Inconsistent recording of motion

🛠️ 1. Adjust motion detection settings: Open the Imou Life app, go to Camera Settings > Motion Detectio... show fix »
Smart tracking is choppy

🛠️ 1. Ensure good lighting: Make sure the area being monitored is well-lit, as poor lighting can affect... show fix »
Camera fails to record scheduled events

🛠️ 1. Check recording schedule: In the app, go to Camera Settings > Recording Schedule and ensure the s... show fix »
Camera sensitivity issues

🛠️ 1. Adjust sensitivity settings: In the app, go to Camera Settings > Motion Detection and adjust the... show fix »
Camera spins uncontrollably during panning

🛠️ 1. Check for obstructions: Ensure there are no objects blocking the camera's movement that could cau... show fix »
 
Payments
Requires subscription for basic features

🛠️ 1. Explore free features: Familiarize yourself with the free features available in the app and utili... show fix »
Limited recording time without subscription

🛠️ 1. Utilize free features: Make the most of the free recording options available in the app. 2. Manua... show fix »
 
Login
Frequent login issues

🛠️ 1. Reset your password: If you are having trouble logging in, try resetting your password through th... show fix »
 
Permissions
Permissions loop when adding camera

🛠️ 1. Check app permissions: Go to Settings > Apps > Imou Life > Permissions and ensure all necessary p... show fix »
App requires excessive permissions

🛠️ 1. Review permissions: Go to Settings > Apps > Imou Life > Permissions and disable any permissions t... show fix »
 
Ads
Ads interrupt access to cameras

🛠️ 1. Upgrade to premium: If available, consider upgrading to a premium version of the app to remove ad... show fix »
 
Support
Poor customer service

🛠️ 1. Utilize online resources: Check the Imou Life website for FAQs, user manuals, and troubleshooting... show fix »
 
Updates
Unresponsive camera controls after update

🛠️ 1. Restart the app: Close the app completely and reopen it to see if the controls become responsive... show fix »
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 Contact Support
Developer:
Huacheng Network (hk) Technology Limited
Email:
  service.global@imoulife.com
Terms/Privacy:
⚔️ https://viewweb-ali-sg.oss-ap-southeast-1.aliyuncs.com/webFront/Base_easy4ipbaseapp/cloudStorage/privacy_policy.html
 Private Data Imou Life collects from your Android
  1. find accounts on the device
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access USB storage filesystem
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. change system display settings
  14. change network connectivity
  15. allow Wi-Fi Multicast reception
  16. connect and disconnect from Wi-Fi
  17. disable your screen lock
  18. control flashlight
  19. full network access
  20. close other apps
  21. change your audio settings
  22. run at startup
  23. reorder running apps
  24. draw over other apps
  25. use accounts on the device
  26. control vibration
  27. prevent device from sleeping
  28. install shortcuts
  29. uninstall shortcuts
  30. full license to interact across users
  31. receive data from Internet

 Breakdown of Software Ratings
Positive experience
73.4%

Negative experience
19.5%

Neutral
7.0%

~ from our NLP analysis of 271,511 combined software ratings.