fix problems on Poke Genie [android]

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—— Run into issues on Poke Genie? Get help pending when official support gets back to you!

Poke Genie -Remote Raid IV PvP
Info:
company: Poke Genie
: pokegenieinfo@gmail.com
: www.pokegenie.net
: 600 Sherbourne St. Suite 510, Toronto ON
Chat with our AI-based Poke Genie Support
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Bugs issue

Inconsistent Pokemon identification

Fix: 1. Ensure good lighting: Make sure you are scanning in a well-lit area, as poor lighting can affect the app's ability to identify Pokemon ac... ⇲

Scan feature sometimes inaccurate

Fix: 1. Ensure good lighting: Make sure you are scanning in a well-lit area to improve accuracy. 2. Hold the device steady: Keep your device sta... ⇲

Minor bugs with IV calculations

Fix: 1. Update the app: Ensure you have the latest version of Poke Genie, as updates may fix bugs related to IV calculations. 2. Double-check in... ⇲
 
Customization issue

Overlay feature missing for raids

Fix: 1. Check app permissions: Go to Settings > Apps > Poke Genie > Permissions and ensure that the app has permission to display over other apps... ⇲
 
Payments issue

Paid features are expensive

Fix: 1. Evaluate your needs: Consider which features you truly need and whether the free version of the app meets your requirements. 2. Look for... ⇲

Limited functionality without subscription

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app to make the most of it without a subscription. 2... ⇲

Restoration of purchases fails

Fix: 1. Check your account: Ensure you are logged into the same account used for the original purchase. 2. Restart the app: Sometimes, simply re... ⇲

In-app purchases can be costly

Fix: 1. Set a budget: Determine how much you are willing to spend on in-app purchases and stick to it. 2. Look for discounts: Keep an eye out fo... ⇲
 
Notifications issue

Notifications for lobby joins are unreliable

Fix: 1. Check notification settings: Go to Settings > Apps > Poke Genie > Notifications and ensure notifications are enabled. 2. Update the app:... ⇲
 
Freezing issue

Poke Genie freezes during use

Fix: 1. Clear the app cache: Go to Settings > Apps > Poke Genie > Storage > Clear Cache to remove temporary files that may cause freezing. 2. Fr... ⇲

Poke Genie can get stuck in raid lobbies

Fix: 1. Restart the app: If you find yourself stuck, try closing and reopening Poke Genie to reset your session. 2. Clear app cache: Go to Setti... ⇲
 
UI issue

Requires constant app switching

Fix: 1. Use split-screen mode: If your device supports it, use split-screen mode to run Poke Genie alongside other apps, reducing the need to swi... ⇲
 
Background issue

Background operation issues

Fix: 1. Check battery optimization settings: Go to Settings > Battery > Battery Optimization and ensure Poke Genie is not being optimized, which... ⇲
 
Gameplay issue

Limited remote raid options

Fix: 1. Join online communities: Engage with online communities or forums where players share remote raid opportunities. 2. Coordinate with frie... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.2%

Bad experience
3.2%

Neutral
1.6%

~ from our NLP analysis of 494,632 combined software ratings.

 Private Data Poke Genie collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. draw over other apps
  7. control vibration
  8. prevent device from sleeping
  9. Google Play license check
  10. receive data from Internet

  Cost of Subscriptions
  1. $2.99 - $47.99 per item