fix problems on Fashion Nova [android]

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—— Run into issues on Fashion Nova? Get help pending when official support gets back to you!

Fashion Nova
Info:
company: FashionNova.com
: support@fashionnova.com
: www.fashionnova.com
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Freezing issue

Fashion Nova freezes and crashes frequently

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Fashion Nova > Storage > Clear Cache. This can help resolve temporary issues t... ⇲
 
Loading issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Try switching between Wi-Fi and mobile data to... ⇲
 
UI issue

Back button returns to homepage instead of previous page

Fix: 1. Use the in-app navigation: Instead of using the back button, try using the app's built-in navigation options to go back to the previous p... ⇲

Poor organization of products

Fix: 1. Use search filters: If available, use filters to narrow down your search results. 2. Browse categories: Manually browse through categori... ⇲
 
Customization issue

Inconsistent filtering options

Fix: 1. Use the search bar: Instead of relying solely on filters, use the search bar to find specific items. 2. Check for updates: Make sure the... ⇲

Limited filter options compared to website

Fix: 1. Use the search bar: Instead of relying solely on filters, use the search bar to find specific items. 2. Check for updates: Ensure the ap... ⇲
 
Syncing issue

Favorites list gets deleted

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when saving favorites, as being logged out may cause favorites to be... ⇲

Fashion Nova does not sync with website

Fix: 1. Ensure you are logged into the same account: Make sure you are using the same account on both the app and the website. 2. Clear app cach... ⇲
 
Settings issue

Cannot cancel or change orders after submission

Fix: 1. Review the order confirmation email: Check if there are any instructions on how to cancel or change your order. 2. Act quickly: If you n... ⇲

Unclear return policy and store credit only

Fix: 1. Review the return policy: Check the app or website for the return policy details to understand the process. 2. Keep receipts: Always kee... ⇲

Inability to change address or cancel orders easily

Fix: 1. Review the order confirmation email: Check for any instructions on how to change your address or cancel your order. 2. Act quickly: If y... ⇲

Inconsistent sizing across products

Fix: 1. Check size charts: Always refer to the size chart provided for each product to ensure you select the correct size. 2. Read reviews: Look... ⇲
 
Support issue

Limited customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide answers to common questions. 2. Be persistent: If yo... ⇲
 
Glitches issue

Glitches during checkout process

Fix: 1. Clear app cache: Go to Settings > Apps > Fashion Nova > Storage > Clear Cache to resolve any temporary glitches. 2. Ensure a stable inte... ⇲
 
Uploads issue

No option to upload pictures for reviews

Fix: 1. Use the website: If the app does not allow photo uploads, try submitting your review with pictures through the Fashion Nova website. 2.... ⇲
 
Payments issue

Difficulties with discount codes during checkout

Fix: 1. Double-check the code: Ensure you are entering the discount code correctly, including any capitalization or special characters. 2. Check... ⇲
 
Login issue

Fashion Nova logs users out frequently

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause logouts. 2. Update the app:... ⇲
 
Search issue

Search function does not yield accurate results

Fix: 1. Use specific keywords: Try using more specific keywords when searching for items to improve accuracy. 2. Check for updates: Ensure the a... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.6%

Bad experience
2.4%

~ from our NLP analysis of 61,152 combined software ratings.

 Private Data Fashion Nova collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. change network connectivity
  4. full network access
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet