fix problems on Hexa Stack [android]

—— Run into issues on Hexa Stack? Get help pending when official support gets back to you!

Hexa Stack: Sorting Puzzle

Info:

company: FALCON GAMES

: support.hexastack@falcongames.com

: falcongames.com.vn

Chat with our AI-based Hexa Stack Support

🛠️ Common Hexa Stack Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Levels become impossible without watching ads

Fix: Focus on mastering the strategies for each level. Take notes on successful moves and try to replicate them without relying on ads for extra... ⇲

2% of users had this problem

Ad removal purchase not restored after update

Fix: Check if you are logged into the same Google account that you used to make the purchase. Go to the app settings, find the 'Restore Purchases... ⇲

15% of users had this problem

Ads issue

Ads are excessively long and unskippable

Fix: Try to limit your gameplay sessions to avoid long ad interruptions. If possible, play during times when you can take breaks between ads, or... ⇲

Repetitive and annoying political ads

Fix: If the ads are particularly bothersome, consider using the app during times when you can mute the sound or play with headphones to minimize... ⇲

Frequent ads after every game action

Fix: Try to play the game during times when you can take breaks between actions to minimize the impact of ads. This can help make the gameplay fe... ⇲

Network issue

Frequent internet connection pop-ups during gameplay

Fix: Check your internet connection stability. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue persists. Rest... ⇲

Game requires internet connection even when not watching ads

Fix: Check the app settings to see if there is an option to play offline. If not, try playing in airplane mode to see if the game allows you to p... ⇲

Freezing issue

Game freezes or glitches during play

Fix: Close the app completely and restart it. This can clear temporary glitches. If the problem persists, try restarting your device to free up m... ⇲

Updates issue

Limited moves or stacks introduced in updates

Fix: Adapt your gameplay strategy to the new limitations. Focus on planning your moves ahead of time and try to create combos that can help you m... ⇲

Game becomes stressful and less enjoyable after updates

Fix: Take breaks from the game to avoid burnout. Engage in other activities or games to refresh your perspective and return to Hexa Stack with a... ⇲

Bugs issue

Inconsistent piece movement direction

Fix: Practice the movement mechanics in lower levels to get a better feel for how pieces move. This can help you anticipate movements better in h... ⇲

Payments issue

High cost for in-game items and power-ups

Fix: Focus on earning in-game currency through gameplay rather than purchasing items. Look for daily rewards or challenges that can help you accu... ⇲

Gameplay issue

No new puzzles after reaching high levels

Fix: Check for updates regularly, as new puzzles may be added in future updates. Go to the Google Play Store and see if there are any updates ava... ⇲

Limited options for spending in-game currency

Fix: Focus on maximizing the use of available items and power-ups. Prioritize which items are most beneficial for your gameplay to make the most... ⇲

Battery issue

Overheating issues while playing

Fix: Limit your play sessions to avoid prolonged use, which can cause overheating. Take breaks every 20-30 minutes to allow your device to cool d... ⇲

UI issue