fix problems on DebiX+ [android]

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—— Run into issues on DebiX+? Get help pending when official support gets back to you!

debiX+
Info:
company: SIX Group
: debix-feedback@six-group.com
: www.six-group.com
: SIX Group AG Pfingstweidstrasse 110 8005 Zürich
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Login issue

Login button unresponsive

Fix: If the login button is unresponsive, first try clearing the app cache. Go to your device's Settings > Apps > debiX+ > Storage > Clear Cache.... ⇲

Frequent re-login requests

Fix: To reduce frequent re-login requests, ensure that you are not clearing your app data or cache frequently, as this can log you out. Additiona... ⇲

Frequent login issues

Fix: To reduce frequent login issues, ensure that you are entering the correct credentials. Use a password manager to help keep track of your pas... ⇲
 
Security issue

Password length inconsistency

Fix: To address password length inconsistency, check the app's password requirements in the settings or during the password creation process. Ens... ⇲

404 error on 2FA link

Fix: If you encounter a 404 error on the 2FA link, double-check the URL for any typos. If the link was sent via email, try copying and pasting it... ⇲
 
Compatibility issue

Incompatibility with password managers

Fix: If debiX+ is not working well with your password manager, try manually entering your credentials instead of using the autofill feature. This... ⇲

Requires higher software version

Fix: If debiX+ requires a higher software version, check your device's settings to see if an update is available. Go to Settings > System > Softw... ⇲

Dropped support for older Android versions

Fix: If you are using an older Android version, consider upgrading your device if possible to ensure compatibility with debiX+. Check for any ava... ⇲
 
Account issue

Expired confirmation links

Fix: If you receive expired confirmation links, try requesting a new link immediately after the first one. Ensure that you are checking your emai... ⇲
 
UI issue

Buttons unresponsive during transaction confirmation

Fix: If buttons are unresponsive during transaction confirmation, try restarting the app or your device. This can help clear any temporary issues... ⇲

Poor user interface design

Fix: If you find the user interface difficult to navigate, take some time to familiarize yourself with the layout. Explore all the menus and opti... ⇲

Date format confusion

Fix: To address date format confusion, check the app settings to see if there is an option to change the date format to your preferred style (e.g... ⇲

Redundant app functionality

Fix: If you find certain functionalities redundant, try to focus on the features that you use most often and ignore the rest. Familiarize yoursel... ⇲
 
Crashes issue

Crashes with VPN active

Fix: If debiX+ crashes while using a VPN, try disconnecting the VPN and see if the app functions properly without it. Some VPNs can interfere wit... ⇲
 
Registration issue

debiX+ stalls during registration

Fix: If the app stalls during registration, ensure that you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice ve... ⇲
 
Support issue

Non-functional support email

Fix: If the support email is non-functional, check for any alternative support options within the app, such as a help center or FAQ section that... ⇲
 
Payments issue

Tedious purchase confirmation process

Fix: To streamline the purchase confirmation process, ensure that all your payment information is saved correctly in the app settings. This can r... ⇲

Inconsistent payment confirmation

Fix: To address inconsistent payment confirmations, double-check that your payment method is valid and has sufficient funds. Ensure that your int... ⇲
 
Messages issue

Slow SMS code delivery

Fix: If SMS code delivery is slow, check your mobile network settings and ensure you have a strong signal. You can also try restarting your phone... ⇲
 
Customization issue

Inability to name cards

Fix: If you cannot name cards within the app, check the app settings to see if there is an option to customize card names. This feature may be hi... ⇲
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 what users are saying
Bad experience
45.4%

Good experience
40.9%

Neutral
13.6%

~ from our NLP analysis of 5,791 combined software ratings.

 Private Data debiX+ collects from your Android
  1. take pictures and videos
  2. view network connections
  3. control flashlight
  4. full network access
  5. close other apps
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. receive data from Internet