fix problems on YOU BRD [android]

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—— Run into issues on YOU BRD? Get help pending when official support gets back to you!

YOU BRD
Info:
company: BRD - GROUPE SOCIETE GENERALE SA
: mybrdcontact@brd.ro
: www.brd.ro
Chat with our AI-based YOU BRD Support
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Payments issue

Limited functionality for money transfers

Fix: Review the app's user guide or help section to understand the specific limitations of money transfers. This can help you identify alternativ... ⇲

Inability to order a card through the app

Fix: Check if the bank's website offers an option to order a card online. This may be a more convenient alternative until the app adds this featu... ⇲
 
Crashes issue

YOU BRD crashes frequently

Fix: Uninstall and reinstall the app. This can resolve issues caused by corrupted files. To do this, go to Settings > Apps > YOU BRD > Uninstall,... ⇲
 
Slow issue

Slow performance and long loading times

Fix: Close other apps running in the background to free up system resources. You can do this by accessing the recent apps menu and swiping away a... ⇲
 
UI issue

Inability to view statements older than one year

Fix: Check if the app has a feature to download or export statements. If available, you can save older statements to your device for future refer... ⇲

Poor design for transaction history

Fix: Provide feedback through the app's feedback feature if available, detailing your suggestions for improvement in transaction history design.... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to contact s... ⇲
 
Account issue

Activation process requires physical branch visit

Fix: Check if there are any online activation options available on the bank's website. Some banks offer remote activation for certain accounts.... ⇲

No option to change phone without visiting the bank

Fix: Check if the app allows you to update your phone number or device information in the settings. If available, follow the prompts to update yo... ⇲

Limited options for account management

Fix: Explore the app thoroughly to ensure you are aware of all available account management features. Sometimes, options are not immediately visi... ⇲

Inability to access account without a card

Fix: Check if the app allows for alternative login methods, such as using a username or email address instead of a card. OR If you cannot acce... ⇲
 
Login issue

Error messages during login

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct username and password.... ⇲
 
Updates issue

Inconsistent updates causing app to malfunction

Fix: Regularly check for updates in the Google Play Store and install them as they become available to ensure you have the latest version with bu... ⇲

YOU BRD requires frequent updates

Fix: Enable automatic updates in the Google Play Store to ensure you always have the latest version. Go to Play Store > Settings > Auto-update ap... ⇲

Unresponsive app after updates

Fix: Clear the app cache after an update. Go to Settings > Apps > YOU BRD > Storage > Clear Cache to resolve any issues caused by the update. O... ⇲
 
Settings issue

Lack of features for managing subscriptions

Fix: Use third-party apps designed for subscription management. These apps can help you track and manage your subscriptions effectively. OR Ke... ⇲

Difficulties with language settings

Fix: Look for a language option in the app settings. This is often found under Settings > Language or Preferences, where you can select your pref... ⇲
 
Notifications issue

No notifications for transactions

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications and toggle on transaction alerts if availabl... ⇲
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 what users are saying
Good experience
83.8%

Bad experience
12.8%

Neutral
2.8%

~ from our NLP analysis of 138,907 combined software ratings.

 Private Data YOU BRD collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. change your audio settings
  11. prevent device from sleeping
  12. capture video output
  13. receive data from Internet