fix problems on Dreamehome [android]

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—— Run into issues on Dreamehome? Get help pending when official support gets back to you!

Dreamehome
Info:
company: Dreame Innovation Technology (Suzhou) Co., Ltd.
: aftersales@dreame.tech
: www.dreametech.com
Chat with our AI-based Dreamehome Support
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Settings issue

Difficulty in deleting schedules

Fix: Navigate to the scheduling section of the app and look for an option to edit or delete schedules. This is often found by selecting the speci... ⇲

Difficulties with password complexity rules

Fix: Review the password requirements carefully when creating or updating your password. Make sure to include a mix of characters as specified, a... ⇲
 
Permissions issue

Error when sharing device with unregistered users

Fix: Ensure that the users you are trying to share the device with have created their own accounts on the Dreamehome app. They need to be registe... ⇲
 
Network issue

Frequent offline status of the vacuum

Fix: Check the Wi-Fi connection of your vacuum. Ensure that it is connected to the same network as your smartphone. You can do this by using the... ⇲

Inconsistent connectivity

Fix: Ensure that your Wi-Fi signal is strong where the vacuum operates. If the signal is weak, consider moving your router closer or using a Wi-F... ⇲
 
Setup issue

Confusing instructions and setup process

Fix: Refer to the official user manual or online resources for step-by-step setup instructions. Sometimes, video tutorials can also provide clear... ⇲
 
Compatibility issue

Limited functionality on certain devices

Fix: Check the compatibility of your device with the Dreamehome app. Visit the app's official website or documentation to see if your device is s... ⇲

Incompatibility with certain devices

Fix: Verify that your device meets the minimum system requirements for the Dreamehome app. This information can usually be found on the app's dow... ⇲
 
Updates issue

Inability to connect after updates

Fix: After an update, restart both your smartphone and the vacuum. This can help refresh the connection and resolve any temporary issues. OR I... ⇲
 
Syncing issue

Loss of maps and settings after WiFi reset

Fix: Before resetting your Wi-Fi, make sure to back up your settings if the app provides an option for this. Check the app settings for any backu... ⇲
 
UI issue

Awkward user interface

Fix: Familiarize yourself with the app layout by exploring each section. Sometimes, spending a little time navigating can help you understand the... ⇲

Greyed out options and features

Fix: Check if the features are dependent on certain conditions, such as the vacuum being connected or in a specific mode. Ensure that all prerequ... ⇲

Poor in-app translations

Fix: If translations are unclear, try switching the app language to another option if available, as this may provide better clarity. OR Use a... ⇲
 
Ads issue

Popup ads despite opting out

Fix: Check the app settings to ensure that you have correctly opted out of ads. Sometimes, there may be multiple settings related to notification... ⇲
 
Support issue

Unhelpful customer support

Fix: Utilize online forums or community groups where other users may have shared solutions to similar issues. This can often provide quicker answ... ⇲
 
Video issue

Issues with live-view navigation

Fix: Ensure that your device's camera and location services are enabled, as these are often required for live-view features to function properly.... ⇲
 
Gameplay issue

Problems with mopping and vacuuming around diagonal carpets

Fix: Adjust the vacuum's settings to ensure it is set to the appropriate mode for carpets. Some vacuums have specific settings for different floo... ⇲
 
Notifications issue

Frequent spam notifications

Fix: Go to the app settings and look for notification preferences. Adjust these settings to limit the types of notifications you receive. OR I... ⇲
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 what users are saying
Bad experience
57.8%

Good experience
39.9%

Neutral
2.1%

~ from our NLP analysis of 2,476 combined software ratings.

 Private Data Dreamehome collects from your Android
  1. retrieve running apps
  2. read sensitive log data
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. access USB storage filesystem
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. access Bluetooth settings
  15. change network connectivity
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. full network access
  19. change your audio settings
  20. run at startup
  21. draw over other apps
  22. control vibration
  23. prevent device from sleeping
  24. modify system settings
  25. install shortcuts
  26. uninstall shortcuts
  27. read Google service configuration
  28. read Home settings and shortcuts
  29. write Home settings and shortcuts
  30. receive data from Internet