Fix DingTalk errors on android

I have a problem with DingTalk
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Syncing
Messages do not sync fully to desktop

🛠️ Ensure that you are logged into the same DingTalk account on both mobile and desktop. Log out and lo... show fix »
 
Battery
High background battery consumption

🛠️ Limit background activity for DingTalk. Go to 'Settings' > 'Apps' > 'DingTalk' > 'Battery' and selec... show fix »
Frequent log file creation drains battery

🛠️ Check the app settings for options to limit log file creation, if available. OR Regularly clear t... show fix »
 
Notifications
Delayed or no notifications

🛠️ Check your device's battery optimization settings. Go to 'Settings' > 'Battery' > 'Battery optimizat... show fix »
Inconsistent notification delivery

🛠️ Check your device's notification settings and ensure that DingTalk is allowed to send notifications.... show fix »
 
Bugs
Auto translation inaccuracies

🛠️ Manually check translations using a reliable translation app or service for important messages. OR... show fix »
Inaccurate location detection

🛠️ Ensure that location services are enabled on your device. Go to 'Settings' > 'Location' and toggle i... show fix »
 
Compatibility
Too heavy for laptops

🛠️ Consider using the web version of DingTalk instead of the desktop app, which may be lighter on resou... show fix »
 
Login
Login process often fails

🛠️ Ensure that you are entering the correct credentials. Reset your password if necessary. OR Clear... show fix »
 
Registration
Email verification blocks account creation

🛠️ Check your spam or junk folder for the verification email. If not found, try resending the verificat... show fix »
Multiple account creation failures

🛠️ Ensure that you are not trying to create multiple accounts with the same email or phone number, as t... show fix »
Difficulties in new user registration

🛠️ Ensure that you are using a valid email or phone number and that it is not already in use. OR Try... show fix »
 
Customization
Some features only available in Chinese

🛠️ Use a translation app to help navigate the features that are only available in Chinese. OR Look f... show fix »
 
Slow
App slows down phone performance

🛠️ Uninstall and reinstall the app to clear any potential bugs or issues causing slow performance. OR... show fix »
 
Video
Video playback issues

🛠️ Ensure that you have a stable internet connection, as poor connectivity can affect video playback.... show fix »
Video sending failures on smartphones

🛠️ Check your internet connection and ensure that you have enough storage space on your device. OR T... show fix »
 
Screen
Screen sharing problems

🛠️ Ensure that you have granted the necessary permissions for screen sharing in the app settings. OR... show fix »
 
Network
Requires WiFi for functionality

🛠️ Ensure that mobile data is enabled and that DingTalk has permission to use it, as mentioned earlier.... show fix »
Messages fail to send on mobile data

🛠️ Check if mobile data is enabled for DingTalk in your device settings as mentioned earlier. OR Try... show fix »
Slow performance and disconnections

🛠️ Close other applications running in the background to free up resources. OR Restart your device t... show fix »
 
Loading
Online classroom loading issues

🛠️ Check your internet connection and try refreshing the page or app. OR Clear the app cache to impr... show fix »
 
Account
Account number cannot be changed

🛠️ If you need to change your account number, consider creating a new account with the desired number.... show fix »
Mobile number binding issues

🛠️ Ensure that the mobile number you are trying to bind is not already associated with another account.... show fix »
 
Camera
Attendance photo attachment issues

🛠️ Ensure that the app has permission to access your device's camera and storage. OR Try taking the... show fix »
 
Privacy
Privacy concerns regarding data access

🛠️ Review the app permissions in your device settings and disable any unnecessary permissions. OR Re... show fix »
 
Support
Lack of English documentation or tutorials

🛠️ Search for user-generated tutorials or guides on platforms like YouTube or forums. OR Use transla... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
DingTalk (Singapore) Private Limited.
Email:
  work_ding@service.dingtalk.com
Website:
🌐 www.dingtalk.com
Terms/Privacy:
⚔️ https://www.dingtalk.com/static/privacy?spm=a3140.10039963.845287.7.2ca0846etq5QJa&wh_ttid=pc
 Private Data DingTalk collects from your Android
  1. retrieve running apps
  2. find accounts on the device
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. read your contacts
  6. modify your contacts
  7. approximate location (network-based)
  8. precise location (GPS and network-based)
  9. access extra location provider commands
  10. directly call phone numbers
  11. read phone status and identity
  12. access USB storage filesystem
  13. read the contents of your USB storage
  14. modify or delete the contents of your USB storage
  15. take pictures and videos
  16. record audio
  17. view Wi-Fi connections
  18. view network connections
  19. create accounts and set passwords
  20. pair with Bluetooth devices
  21. access Bluetooth settings
  22. send sticky broadcast
  23. change system display settings
  24. change network connectivity
  25. allow Wi-Fi Multicast reception
  26. connect and disconnect from Wi-Fi
  27. control flashlight
  28. full network access
  29. change your audio settings
  30. control Near Field Communication
  31. read sync settings
  32. run at startup
  33. reorder running apps
  34. draw over other apps
  35. control vibration
  36. prevent device from sleeping
  37. modify system settings
  38. toggle sync on and off
  39. set an alarm
  40. install shortcuts
  41. uninstall shortcuts
  42. get current app info
  43. full license to interact across users
  44. manage document storage
  45. read Home settings and shortcuts
  46. write Home settings and shortcuts
  47. receive data from Internet
  48. SmartcardServicePermission label

 Breakdown of Software Ratings
Negative experience
74.0%

Positive experience
22.1%

Neutral
3.8%

~ from our NLP analysis of 31,952 combined software ratings.