Fix CharmPass errors on android

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18 problems reported in the past 24 hours

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Gameplay
One-way tickets expire too quickly

🛠️ 1. Check ticket expiration details: Review the terms and conditions for ticket purchases within the... show fix »
 
Support
Drivers unfamiliar with app codes

🛠️ 1. Provide feedback: Use the app's feedback feature to report this issue, suggesting that drivers re... show fix »
 
Customization
No widget or NFC tap function

🛠️ 1. Use shortcuts: Create a shortcut on your home screen for quick access to the app. Long-press on t... show fix »
Limited color differentiation for transport modes

🛠️ 1. Use labels: If color differentiation is difficult, look for labels or icons that indicate differe... show fix »
 
UI
Checkout button unresponsive

🛠️ 1. Restart the app: Close CharmPass completely and reopen it to see if the checkout button becomes r... show fix »
Background animation for tickets broken

🛠️ 1. Restart the app: Close and reopen CharmPass to see if the background animation works correctly af... show fix »
Difficult to add multiple tickets to cart

🛠️ 1. Add tickets one at a time: If the app does not support bulk ticket purchases, add each ticket ind... show fix »
Lousy interface and lack of instructions

🛠️ 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layo... show fix »
 
Settings
No schedule for buses

🛠️ 1. Check the app settings: Ensure that you have enabled location services and notifications, as this... show fix »
No clear information on ticket expiration

🛠️ 1. Review ticket details: When purchasing a ticket, carefully read the terms and conditions for expi... show fix »
 
Compatibility
Incompatibility with charm card

🛠️ 1. Check for updates: Ensure that both the app and your charm card are updated to the latest version... show fix »
Requires multiple devices for functionality

🛠️ 1. Consolidate devices: Try to use a single device for all functionalities of the app to avoid confu... show fix »
 
Updates
App needs update for Android 13

🛠️ 1. Check for updates: Go to the Google Play Store, search for CharmPass, and see if an update is ava... show fix »
 
Loading
App takes too long to open

🛠️ 1. Clear app cache: Go to Settings > Apps > CharmPass > Storage > Clear Cache to remove temporary fi... show fix »
 
Search
No alternate lookup for eTickets

🛠️ 1. Use the search function: If available, use the search feature within the app to find your eTicket... show fix »
 
Network
App down without notification

🛠️ 1. Check social media: Follow the app's official social media accounts for updates on outages or mai... show fix »
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 Contact Support
Developer:
MTA IT
Email:
  mta.maryland1@gmail.com
Terms/Privacy:
⚔️ https://mta.maryland.gov/content/terms-conditions
 Private Data CharmPass collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. view network connections
  6. create accounts and set passwords
  7. full network access
  8. run at startup
  9. use accounts on the device
  10. control vibration
  11. prevent device from sleeping
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
89.4%

Negative experience
7.9%

Neutral
2.6%

~ from our NLP analysis of 2,682 combined software ratings.