fix problems on CharmPass [android]

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—— Run into issues on CharmPass? Get help pending when official support gets back to you!

CharmPass
Info:
company: MTA IT
: mta.maryland1@gmail.com
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Gameplay issue

One-way tickets expire too quickly

Fix: 1. Check ticket expiration details: Review the terms and conditions for ticket purchases within the app to understand the expiration policy.... ⇲
 
Support issue

Drivers unfamiliar with app codes

Fix: 1. Provide feedback: Use the app's feedback feature to report this issue, suggesting that drivers receive training on app codes. 2. Carry a... ⇲
 
Customization issue

No widget or NFC tap function

Fix: 1. Use shortcuts: Create a shortcut on your home screen for quick access to the app. Long-press on the home screen, select Widgets, and find... ⇲

Limited color differentiation for transport modes

Fix: 1. Use labels: If color differentiation is difficult, look for labels or icons that indicate different transport modes. 2. Provide feedback... ⇲
 
UI issue

Checkout button unresponsive

Fix: 1. Restart the app: Close CharmPass completely and reopen it to see if the checkout button becomes responsive. 2. Clear app cache: Go to Se... ⇲

Background animation for tickets broken

Fix: 1. Restart the app: Close and reopen CharmPass to see if the background animation works correctly after a fresh start. 2. Check for updates... ⇲

Difficult to add multiple tickets to cart

Fix: 1. Add tickets one at a time: If the app does not support bulk ticket purchases, add each ticket individually and proceed to checkout. 2. U... ⇲

Lousy interface and lack of instructions

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Look for help secti... ⇲
 
Settings issue

No schedule for buses

Fix: 1. Check the app settings: Ensure that you have enabled location services and notifications, as this may affect the availability of bus sche... ⇲

No clear information on ticket expiration

Fix: 1. Review ticket details: When purchasing a ticket, carefully read the terms and conditions for expiration information. 2. Set reminders: U... ⇲
 
Compatibility issue

Incompatibility with charm card

Fix: 1. Check for updates: Ensure that both the app and your charm card are updated to the latest versions. 2. Review compatibility: Check the a... ⇲

Requires multiple devices for functionality

Fix: 1. Consolidate devices: Try to use a single device for all functionalities of the app to avoid confusion. 2. Check app settings: Review the... ⇲
 
Updates issue

CharmPass needs update for Android 13

Fix: 1. Check for updates: Go to the Google Play Store, search for CharmPass, and see if an update is available. 2. Update your device: Ensure y... ⇲
 
Loading issue

CharmPass takes too long to open

Fix: 1. Clear app cache: Go to Settings > Apps > CharmPass > Storage > Clear Cache to remove temporary files that may slow down the app. 2. Rest... ⇲
 
Search issue

No alternate lookup for eTickets

Fix: 1. Use the search function: If available, use the search feature within the app to find your eTickets. 2. Check your email: Look for confir... ⇲
 
Network issue

CharmPass down without notification

Fix: 1. Check social media: Follow the app's official social media accounts for updates on outages or maintenance. 2. Use alternative transport... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
7.9%

Neutral
2.6%

~ from our NLP analysis of 2,682 combined software ratings.

 Private Data CharmPass collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. view network connections
  6. create accounts and set passwords
  7. full network access
  8. run at startup
  9. use accounts on the device
  10. control vibration
  11. prevent device from sleeping
  12. receive data from Internet