fix problems on CITY CYCLING [android]

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—— Run into issues on CITY CYCLING? Get help pending when official support gets back to you!

CITY CYCLING
Info:
company: Klima-Bündnis | Climate Alliance
: info@stadtradeln.de
: www.stadtradeln.de
Chat with our AI-based CITY CYCLING Support
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Settings issue

Settings show logged out

Fix: Log back into the app. If you are logged out, go to the login screen and enter your credentials. Ensure that you have a stable internet conn... ⇲

No language choice

Fix: Check the app settings for a language option. Some apps have a language selection under 'Settings' > 'Language'. OR If no option is avail... ⇲
 
Uploads issue

CITY CYCLING unable to upload journeys

Fix: Check your internet connection. Ensure you have a stable connection when trying to upload journeys. Switch between Wi-Fi and mobile data if... ⇲
 
Notifications issue

Chat notifications not working

Fix: Check your notification settings. Go to 'Settings' > 'Apps' > 'CITY CYCLING' > 'Notifications' and ensure that notifications are enabled for... ⇲
 
Syncing issue

No sync with Strava

Fix: Re-link your Strava account. Go to the app's settings, find the Strava integration option, and disconnect and then reconnect your account to... ⇲

No sync with smartwatches

Fix: Check the smartwatch compatibility. Ensure that your smartwatch is compatible with CITY CYCLING and that the necessary permissions are grant... ⇲
 
Customization issue

No alphabetical sorting of results

Fix: Manually sort results. If the app does not provide an alphabetical sorting option, consider manually organizing your results based on your p... ⇲
 
Loading issue

Team and community rankings don't load

Fix: Refresh the rankings page. Pull down on the rankings screen to refresh the data and see if the rankings load correctly. OR Check your int... ⇲
 
Bugs issue

GPS tracking inaccuracies

Fix: Calibrate your GPS. Go to your device's settings and ensure that location services are set to high accuracy. This can improve GPS tracking a... ⇲

Tracking does not work

Fix: Ensure that location permissions are granted. Go to 'Settings' > 'Apps' > 'CITY CYCLING' > 'Permissions' and make sure location access is en... ⇲

CITY CYCLING does not record rides

Fix: Manually start the recording. Ensure that you are tapping the 'Start' button before beginning your ride to initiate recording. OR Check f... ⇲

Tracking stops unexpectedly

Fix: Ensure that battery saver mode is disabled. Battery saver can restrict background activity, which may cause tracking to stop. Go to 'Setting... ⇲

Manual start required for recording

Fix: Check the app settings for an option to enable automatic recording. Some apps have a feature that allows automatic start based on movement.... ⇲

Inaccurate distance measurement

Fix: Calibrate your GPS settings. Ensure that your device is set to high accuracy in location settings to improve distance tracking. OR Check... ⇲

Tracking not functional with screen off

Fix: Check your device's battery optimization settings. Go to 'Settings' > 'Battery' > 'Battery Optimization' and ensure CITY CYCLING is not opti... ⇲
 
UI issue

Missing add routes button

Fix: Look for the button in different sections of the app. Sometimes, UI changes can relocate features. Check under 'Routes' or 'My Rides'. OR... ⇲

Dropdown menus not functioning

Fix: Restart the app. Sometimes, a simple restart can resolve UI issues like non-functioning dropdowns. OR Check for app updates. An update ma... ⇲
 
Slow issue

Slow and unresponsive

Fix: Close other apps running in the background. This can free up resources and improve the performance of CITY CYCLING. OR Restart your devic... ⇲
 
Crashes issue

CITY CYCLING crashes while cycling

Fix: Ensure that your device has enough storage space. Go to 'Settings' > 'Storage' and free up space if necessary, as low storage can cause cras... ⇲
 
Registration issue

Buggy registration form

Fix: Try using a different device or browser to register. Sometimes, issues can be device-specific. OR Ensure that all required fields are fil... ⇲

No municipalities available for registration

Fix: Check if your location settings are enabled. Go to 'Settings' > 'Location' and ensure that location services are turned on for CITY CYCLING.... ⇲
 
Messages issue

Chat function not working

Fix: Check your internet connection. Ensure you have a stable connection, as chat functions require internet access. OR Restart the app. This... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
33.3%

Neutral
8.3%

~ from our NLP analysis of 21,227 combined software ratings.

 Private Data CITY CYCLING collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. view Wi-Fi connections
  6. view network connections
  7. create accounts and set passwords
  8. full network access
  9. read sync settings
  10. run at startup
  11. use accounts on the device
  12. prevent device from sleeping
  13. toggle sync on and off
  14. read sync statistics