fix problems on Hearo [android]

—— Run into issues on Hearo? Get help pending when official support gets back to you!

Hearo - Watch Together

Info:

company: Quarter Time

: help@hearo.live

: hearo.live

Chat with our AI-based Hearo Support

🛠️ Common Hearo Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

disconnection notifications

Fix: Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists. OR Disable notifications for the ap... ⇲

18% of users had this problem

constant bugs and syncing issues

Fix: Clear the app cache by going to Settings > Apps > Hearo > Storage > Clear Cache. This can help resolve temporary bugs. OR Uninstall and r... ⇲

14% of users had this problem

Ads issue

ads play inconsistently

Fix: Check your internet connection to ensure it is stable. A weak connection can cause ads to load improperly. OR Try restarting the app or y... ⇲

UI issue

Netflix control issues

Fix: Ensure that the app has the necessary permissions to control Netflix. Go to Settings > Apps > Hearo > Permissions and enable all required pe... ⇲

subtitle placement issues

Fix: Adjust the subtitle settings within the app. Go to Settings > Subtitles and change the placement options if available. OR Try changing th... ⇲

avatar icons obstructing view

Fix: Check the app settings for an option to hide or minimize avatar icons during playback. OR Adjust the screen size or aspect ratio settings... ⇲

subtitle adjustment limitations

Fix: Look for subtitle settings within the app. Some apps allow you to adjust font size, color, and position in the settings menu. OR If adjus... ⇲

Audio issue

audio quality issues

Fix: Check the audio settings within the Hearo app and ensure that the audio quality is set to high. Go to Settings > Audio and adjust accordingl... ⇲

Screen issue

auto-rotation problems

Fix: Ensure that auto-rotation is enabled on your device. Go to Settings > Display > Auto-rotate screen and toggle it on. OR Force close the a... ⇲

Privacy issue

viewer profile pictures visible

Fix: Check the app settings for privacy options and disable profile picture visibility if available. OR Consider changing your profile picture... ⇲

Updates issue

new update caused functionality loss

Fix: Check for any additional updates that may have been released to fix the issues caused by the previous update. Go to the Play Store and check... ⇲

new update issues

Fix: If the new update is causing problems, try uninstalling and reinstalling the app. This can help reset any corrupted files from the update.... ⇲

Netflix login errors

Fix: Double-check your login credentials for accuracy. Ensure there are no typos in your email or password. OR Clear the app cache and data fo... ⇲

Settings issue

background play not available

Fix: Check the app settings to see if background play is enabled. If not, toggle it on. OR Use a different app that supports background play w... ⇲

background play limitation

Fix: Check the app settings to see if there is an option to enable background play. Some apps have this feature disabled by default. OR Use a... ⇲

Slow issue

lag during playback

Fix: Lower the video quality in the app settings to reduce lag. Go to Settings > Video Quality and select a lower option. OR Close other apps... ⇲

lagging during playback

Fix: Lower the video quality in the app settings. Reducing the resolution can help improve playback performance on slower connections. OR Clos... ⇲

Network issue

unknown networking errors

Fix: Restart your router or modem to refresh your internet connection. OR Try using a VPN to see if it resolves the networking error. ⇲

YouTube source error

Fix: Clear the app cache and data for Hearo and YouTube, then try accessing YouTube again. OR Ensure that the YouTube app is updated to the la... ⇲

Search issue

limited browsing on Netflix

Fix: Use the search function within the Netflix app to find specific content instead of browsing. OR Check for any filters or restrictions set... ⇲

Compatibility issue

iOS compatibility issues

Fix: If using an iOS device, ensure that the app is updated to the latest version compatible with your iOS version. OR Try using the app on an... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

77.8%

Bad experience

17.8%

Neutral

3.9%

~ from our NLP analysis of 8,754 combined software ratings.

Private Data Hearo collects from your Android

take pictures and videos
record audio
view network connections
pair with Bluetooth devices
full network access
change your audio settings
prevent device from sleeping
read Google service configuration
receive data from Internet

Cost of Subscriptions

$6.99 per item