fix problems on Degoo [android]

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—— Run into issues on Degoo? Get help pending when official support gets back to you!

Degoo: 20 GB Cloud Storage
Info:
company: Degoo Backup AB - Cloud
: support@degoo.com
: degoo.com
: Degoo Backup AB c/o Convendum Vasagatan 16 111 20 Stockholm Sweden
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Uploads issue

Loss of uploaded files

Fix: Ensure that you have a stable internet connection when uploading files. If you experience interruptions, try re-uploading the files. Additio... ⇲

Photos disappear

Fix: Check if the photos are still in your Degoo account by logging in through a web browser. If they are missing, they may have been accidentall... ⇲

Limited file size for uploads

Fix: Check the file size before uploading and consider compressing large files using a file compression tool. This can help you stay within the u... ⇲

Cannot delete files once uploaded

Fix: Check the app settings to see if there is an option to manage or delete files. If the option is not available, try accessing your account th... ⇲
 
Downloads issue

Download errors

Fix: Check your internet connection and try downloading the files again. If the problem persists, clear the app cache by going to Settings > Apps... ⇲

No bulk download option

Fix: If bulk downloading is not available, consider downloading files in smaller batches. Select a few files at a time to download instead of try... ⇲
 
Network issue

Slow upload and download speeds

Fix: Try uploading or downloading files during off-peak hours when internet traffic is lower. Additionally, ensure that no other applications are... ⇲
 
UI issue

Inability to create or manage folders

Fix: Check if the app has been updated to the latest version, as folder management features may be included in updates. If not, consider using th... ⇲

Confusing interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for tutorials or guides online that can help you understand... ⇲
 
Ads issue

Ads in premium service

Fix: Review your subscription settings to ensure you are on the correct premium plan. Sometimes, users may inadvertently switch to a lower tier t... ⇲

Email threats for premium upgrade

Fix: Review your email settings and adjust your notification preferences in the app to reduce the frequency of promotional emails. Look for an op... ⇲
 
Storage issue

Storage space reduction

Fix: Regularly check your storage usage in the app settings. Delete any unnecessary files or duplicates to free up space. You can also consider u... ⇲

Duplicate files in storage

Fix: Use the app's search function to identify duplicate files and delete them manually. Regularly check for duplicates after uploading new files... ⇲
 
Syncing issue

Files not syncing properly

Fix: Check your internet connection and ensure that the app has permission to use data in the background. Go to Settings > Apps > Degoo > Data Us... ⇲
 
Account issue

Account locked after inactivity

Fix: To prevent your account from being locked, log in periodically to keep your account active. Set a reminder to check in at least once a month... ⇲

Files deleted for inactivity

Fix: Regularly log in to your account to prevent files from being deleted due to inactivity. Set reminders to check your account periodically.... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's help section or FAQ to find answers to common issues. This can often provide quicker solutions than waiting for customer s... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.6%

Bad experience
14.5%

Neutral
6.9%

~ from our NLP analysis of 887,512 combined software ratings.

 Private Data Degoo collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view network connections
  4. change network connectivity
  5. full network access
  6. run at startup
  7. use accounts on the device
  8. prevent device from sleeping
  9. modify system settings
  10. receive data from Internet

  Cost of Subscriptions
  1. $2.99 - $154.99 per item