fix problems on The PCH App [android]

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—— Run into issues on The PCH App? Get help pending when official support gets back to you!

The PCH App
Info:
company: Publishers Clearing House
: MobileAppDev@pch.com
: www.pch.com
: 300 Jericho Quadrangle, #300 Jericho, NY 11753
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Login issue

Error messages on entry

Fix: 1. Clear app cache: Go to Settings > Apps > PCH App > Storage > Clear Cache. This can help resolve error messages. 2. Restart your device:... ⇲
 
Updates issue

Frequent updates cause issues

Fix: 1. Disable auto-updates: Go to the Google Play Store, tap on your profile icon, select 'Settings', then 'Auto-update apps' and choose 'Don't... ⇲

The PCH App goes into maintenance mode

Fix: 1. Check for announcements: Look for any announcements within the app or on their official website regarding maintenance schedules. 2. Wait... ⇲
 
Crashes issue

The PCH App frequently crashes

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > PCH App > Storage > Clear Cache. This can help remove temporary files that may... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. You can test this by opening other apps or website... ⇲
 
Notifications issue

Inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Apps > PCH App > Notifications and ensure notifications are enabled. 2. Check Do Not Distu... ⇲

In-app notifications not available

Fix: 1. Check notification settings: Go to Settings > Apps > PCH App > Notifications and ensure notifications are enabled. 2. Clear app cache: C... ⇲
 
Ads issue

Ads are overwhelming

Fix: 1. Adjust ad settings: If the app has settings to control ad frequency, adjust them to reduce the number of ads you see. 2. Consider using... ⇲

Misleading ad closures

Fix: 1. Be cautious with ad closures: When closing ads, ensure you are tapping the correct 'X' or close button, as some ads may have misleading b... ⇲

Cannot exit ad pages

Fix: 1. Try tapping the back button: Use the back button on your device to exit the ad page. 2. Force stop the app: If the app is unresponsive,... ⇲

The PCH App locks up with certain ads

Fix: 1. Avoid certain ads: If you notice specific ads causing the app to lock up, try to avoid interacting with them. 2. Clear app cache: Clear... ⇲
 
Payments issue

Loss of tokens

Fix: 1. Check your internet connection: Ensure you have a stable connection when earning or redeeming tokens. 2. Restart the app: Close and reop... ⇲
 
Syncing issue

Timer not synced

Fix: 1. Check device time settings: Ensure your device's date and time settings are set to automatic. Go to Settings > Date & Time and enable 'Au... ⇲
 
Glitches issue

Glitches during gameplay

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist. 2. Check for updates: Ensure the app is updated... ⇲
 
Gameplay issue

Loss of consecutive day streak

Fix: 1. Check your internet connection: Ensure you have a stable connection when accessing the app to maintain your streak. 2. Restart the app:... ⇲
 
Loading issue

The PCH App fails to load configuration

Fix: 1. Clear app cache: Go to Settings > Apps > PCH App > Storage > Clear Cache. This can help resolve loading issues. 2. Restart your device:... ⇲
 
Network issue

The PCH App turns off Wi-Fi

Fix: 1. Check device settings: Go to Settings > Network & internet > Wi-Fi and ensure Wi-Fi is enabled. 2. Restart your device: A restart can he... ⇲
 
Support issue

No response from customer support

Fix: 1. Check for FAQs: Look for a FAQ section within the app or on their website for common issues and solutions. 2. Use alternative contact me... ⇲
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 what users are saying
Good experience
79.1%

Bad experience
13.7%

Neutral
7.2%

~ from our NLP analysis of 374,081 combined software ratings.

 Private Data The PCH App collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. run at startup
  5. prevent device from sleeping
  6. read Google service configuration
  7. update component usage statistics
  8. receive data from Internet