Fix Pak Identity errors on android

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Bugs
Features are broken or useless

🛠️ Identify specific features that are not working. For each feature, try restarting the app or your de... show fix »
Invalid character errors for contact numbers

🛠️ Double-check the format of the contact number you are entering. Ensure it follows the required forma... show fix »
Non-functional application processing

🛠️ Check your internet connection to ensure it is stable. A poor connection can lead to issues with app... show fix »
Poor error handling

🛠️ Take note of any error messages you receive and try to troubleshoot based on those messages. Searchi... show fix »
Lack of appropriate error messages

🛠️ When encountering vague error messages, try to document the steps leading up to the error. This can... show fix »
 
Support
Customer support is non-existent

🛠️ Utilize online forums or community groups related to Pak Identity. Other users may have experienced... show fix »
 
Privacy
Unnecessary data requests

🛠️ Review the permissions the app is requesting. Go to Settings > Apps > Pak Identity > Permissions and... show fix »
 
Security
Fingerprint verification fails

🛠️ Ensure that your fingerprints are registered correctly in your device settings. Go to Settings > Sec... show fix »
Limited fingerprint attempts

🛠️ If you reach the limit of fingerprint attempts, wait for a while before trying again. This is often... show fix »
App does not recognize fingerprints

🛠️ Re-register your fingerprints in your device settings. Go to Settings > Security > Fingerprint and d... show fix »
 
Crashes
App crashes during verification

🛠️ Try clearing the app's cache and data. Go to Settings > Apps > Pak Identity > Storage > Clear Cache... show fix »
 
Settings
No option for phone fingerprint scanning

🛠️ If the app does not support phone fingerprint scanning, consider using the app's alternative verific... show fix »
No cancellation option for incomplete applications

🛠️ If you cannot cancel an application, try to contact support through any available channels or forums... show fix »
Inability to delete existing applications

🛠️ If you cannot delete an application, check if there is an option to archive or hide it instead, whic... show fix »
 
Uploads
Inability to upload photos

🛠️ Ensure that the app has the necessary permissions to access your device's storage. Go to Settings >... show fix »
 
Login
Locked out after multiple attempts

🛠️ Wait for a specified period before trying to log in again. This is often a security measure to preve... show fix »
 
Customization
No option to edit applications

🛠️ If you need to make changes to an application, check if there is a 'Save Draft' option that allows y... show fix »
 
Network
Network instability errors

🛠️ Switch to a different Wi-Fi network or use mobile data to see if the issue persists. Sometimes, netw... show fix »
 
Compatibility
Inconsistent performance across devices

🛠️ Check if the app is updated to the latest version on all devices. Go to the Google Play Store and lo... show fix »
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 Contact Support
Developer:
National Database & Registration Authority
Email:
  mobile.android@nadra.gov.pk
Terms/Privacy:
⚔️ https://sites.google.com/view/pak-id-privacy-policy/
 Private Data Pak Identity collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. run at startup
  10. control vibration
  11. prevent device from sleeping
  12. download files without notification
  13. receive data from Internet

 Breakdown of Software Ratings
Negative experience
69.7%

Positive experience
29.9%

Neutral
0.0%

~ from our NLP analysis of 12,037 combined software ratings.