fix problems on BigFuture [android]

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—— Run into issues on BigFuture? Get help pending when official support gets back to you!

BigFuture® School
Info:
company: Collegeboard
: bigfuture@collegeboard.org
: form.collegeboard.org
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Gameplay issue

Scores fluctuate unexpectedly

Fix: 1. Check if there are any updates available for the app in the Google Play Store and install them. 2. Review your recent activity in the app... ⇲
 
Downloads issue

Help page only downloads unhelpful PDF

Fix: 1. Try accessing the help page using a different browser or device to see if the issue is related to your current setup. 2. Clear the app ca... ⇲
 
UI issue

No score displayed

Fix: 1. Ensure you are logged into your account and that your internet connection is stable. 2. Refresh the app by pulling down on the screen or... ⇲
 
Account issue

Multiple accounts issue

Fix: 1. Log out of all accounts and then log back in with the account you wish to use. 2. If you have multiple accounts, consider using a passwor... ⇲

Invalid phone number error

Fix: 1. Double-check the phone number you are entering for any typos or formatting issues. Ensure you are including the correct country code. 2.... ⇲

Recovery email not recognized

Fix: 1. Ensure you are entering the correct email address associated with your account. 2. Check for any typos or errors in the email address.... ⇲

BigFuture does not recognize valid phone numbers

Fix: 1. Double-check the phone number format you are entering, ensuring it includes the correct country code. 2. Try using a different phone numb... ⇲
 
Bugs issue

Verification code input bug

Fix: 1. Ensure you are entering the verification code correctly, as it is case-sensitive. 2. Check your internet connection to ensure it is stabl... ⇲
 
Messages issue

Messages not updating

Fix: 1. Check your internet connection to ensure it is stable. 2. Refresh the messages section by pulling down on the screen. OR If messages a... ⇲

Inconsistent message delivery

Fix: 1. Check your internet connection to ensure it is stable. 2. Refresh the messages section by pulling down on the screen. OR If messages a... ⇲
 
Crashes issue

BigFuture crashes frequently

Fix: 1. Ensure your device's operating system is up to date. Go to Settings > System > Software Update. 2. Clear the app cache and data by going... ⇲
 
Support issue

Inaccessible support options

Fix: 1. Check the app's settings or help section for any available support options. 2. Look for community forums or user groups online where you... ⇲
 
Compatibility issue

Limited functionality for some users

Fix: 1. Ensure that your app is updated to the latest version available in the Google Play Store. 2. Check if your device meets the minimum requi... ⇲

BigFuture requires specific conditions to access

Fix: 1. Review the app's requirements in the Google Play Store to ensure your device meets them. 2. Ensure you have a stable internet connection... ⇲
 
Notifications issue

Scores not available despite notifications

Fix: 1. Refresh the scores section by pulling down on the screen or logging out and back in. 2. Check for any updates available for the app in th... ⇲
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 what users are saying
Good experience
81.7%

Bad experience
12.7%

Neutral
4.9%

~ from our NLP analysis of 448 combined software ratings.

 Private Data BigFuture collects from your Android
  1. view network connections
  2. full network access
  3. run at startup
  4. prevent device from sleeping
  5. receive data from Internet