fix problems on JustPlay [android]

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—— Run into issues on JustPlay? Get help pending when official support gets back to you!

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Info:
company: JustPlay GmbH
: customer-support@justplayapps.com
: www.justplayapps.com
: Raumerstr 36, 10437, Berlin, Germany
Chat with our AI-based JustPlay Support
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Ads issue

Too many ads

Fix: Look for an option within the app to reduce ad frequency, such as a premium subscription or ad-free version. If available, this can signific... ⇲

Ads interrupt gameplay

Fix: Look for an option to adjust ad settings in the app. Some apps allow you to choose when to view ads, which can help minimize interruptions d... ⇲

High frequency of ads during gameplay

Fix: Consider playing during times when the app may have fewer users, as this can sometimes reduce the number of ads served. OR Look for any i... ⇲
 
Payments issue

Inconsistent coin amounts

Fix: Keep a log of your gameplay and the rewards you receive. If you notice discrepancies, you can better track patterns and report them if neces... ⇲

No standard coin to USD conversion

Fix: Create a personal conversion chart based on your gameplay experience. Track how many coins you earn and what they convert to in USD over tim... ⇲

Low rewards for high points

Fix: Focus on completing tasks or challenges that offer bonus rewards. These can sometimes provide better payouts than simply accumulating points... ⇲

Games stop paying

Fix: If a specific game stops paying, try uninstalling and reinstalling the game. This can sometimes reset any issues with the payout system and... ⇲

Cash out option not working

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to cash out options. Check the app store for any av... ⇲

Random payout amounts

Fix: Keep a record of your payouts to identify any patterns. This can help you understand the payout system better and anticipate future earnings... ⇲

Limited cash out options

Fix: Explore all available cash out options in the app. Sometimes, there may be hidden options that are not immediately visible. OR Consider u... ⇲

Inconsistent reward tiers

Fix: Keep track of your progress and rewards to identify any patterns in the reward tiers. This can help you strategize your gameplay to maximize... ⇲
 
Bugs issue

Loyalty coins feature often unavailable

Fix: Check for any scheduled maintenance or updates within the app that may affect the availability of loyalty coins. This information is often p... ⇲

Tracking issues with goals

Fix: Regularly check your progress in the app to ensure that your goals are being tracked correctly. If you notice discrepancies, document them f... ⇲
 
Network issue

Frequent server errors

Fix: Check your internet connection to ensure it is stable. A weak connection can lead to server errors. Try switching between Wi-Fi and mobile d... ⇲
 
Slow issue

Long time to accumulate rewards

Fix: To speed up the accumulation of rewards, participate in daily challenges or events that offer bonus points. Make it a habit to log in daily... ⇲
 
Security issue

Facial scan verification issues

Fix: Ensure that your device's camera is clean and functioning properly. Poor lighting or obstructions can affect the facial scan process. Try to... ⇲

Phishing scams in surveys

Fix: Be cautious and only participate in surveys that are directly linked within the app. Avoid clicking on links from unknown sources or emails.... ⇲
 
Account issue

Difficulty in verifying accounts on new devices

Fix: Ensure that you are using the same login credentials as your previous device. This can help streamline the verification process. OR Try u... ⇲
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 what users are saying
Good experience
85.3%

Neutral
7.5%

Bad experience
7.2%

~ from our NLP analysis of 826,178 combined software ratings.

 Private Data JustPlay collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. read terms you added to the dictionary
  8. run at startup
  9. prevent device from sleeping
  10. read Google service configuration
  11. update component usage statistics
  12. receive data from Internet