fix problems on PayPal [android]

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—— Run into issues on PayPal? Get help pending when official support gets back to you!

PayPal - Pay, Send, Save
Info:
company: PayPal Mobile
: app-feedback@paypal.com
: www.paypal.com
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Payments issue

No clear due date for credit card payments

Fix: To find your payment due date, go to the 'Wallet' section, select your credit card, and look for the billing statement or payment informatio... ⇲

High fees for person-to-person transactions

Fix: Consider using the 'Friends and Family' option when sending money to avoid fees. This option is available when sending money to people you k... ⇲

Issues with cryptocurrency transactions

Fix: Ensure that your account is verified for cryptocurrency transactions. Go to 'Settings' and check your account status to confirm it is eligib... ⇲
 
Freezing issue

PayPal freezes during identity verification

Fix: Ensure that your app is updated to the latest version. Go to the app store, check for updates, and install any available updates to fix bugs... ⇲
 
Search issue

Difficult to find certain features

Fix: Use the search function within the app to quickly locate features. Tap on the search icon and type in what you are looking for, such as 'sen... ⇲
 
Ads issue

Excessive ads and promotions cluttering the interface

Fix: Check if there is an option in the app settings to customize your notifications and promotional content. You may be able to limit the types... ⇲
 
Security issue

Inconsistent user experience with security checks

Fix: Ensure that your app is updated to the latest version, as updates often include improvements to security features and user experience. OR... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the in-app help feature for immediate assistance. This often provides quicker responses than traditional customer service channels.... ⇲
 
Account issue

Problems with account verification process

Fix: Double-check that you are entering all required information correctly. Ensure that your documents are clear and legible if you are submittin... ⇲
 
UI issue

Unclear navigation for managing debit cards

Fix: To manage your debit cards, go to the 'Wallet' section and select 'Debit Cards'. This should provide you with options to add, remove, or edi... ⇲

New design is visually unappealing and hard to navigate

Fix: Take time to explore the new design and familiarize yourself with the layout. Sometimes, it takes a little time to adjust to changes in desi... ⇲
 
Login issue

Frustrating login process with repetitive security checks

Fix: Consider enabling biometric login (fingerprint or facial recognition) if your device supports it. This can speed up the login process signif... ⇲
 
Privacy issue

Lack of transparency in transaction details

Fix: To view detailed transaction information, go to 'Activity' in the app. Tap on individual transactions to see more details, including fees an... ⇲
 
Syncing issue

Difficulties in tracking orders without linking email

Fix: If you are not linking your email, manually track your orders by saving transaction IDs and details in a separate document for reference.... ⇲
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 what users are saying
Good experience
80.7%

Bad experience
15.2%

Neutral
4.1%

~ from our NLP analysis of 3,355,249 combined software ratings.

 Private Data PayPal collects from your Android
  1. read your own contact card
  2. read your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. create accounts and set passwords
  13. change system display settings
  14. change network connectivity
  15. control flashlight
  16. full network access
  17. change your audio settings
  18. control Near Field Communication
  19. run at startup
  20. reorder running apps
  21. control vibration
  22. prevent device from sleeping
  23. read Google service configuration
  24. download files without notification
  25. receive data from Internet