fix problems on TikTok [android]

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—— Run into issues on TikTok? Get help pending when official support gets back to you!

TikTok
Info:
company: TikTok Pte. Ltd.
: feedback@tiktok.com
: www.tiktok.com
: 1 Raffles Quay, #26-10, South Tower, Singapore 048583
Chat with our AI-based TikTok Support
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Audio issue

audio continues playing after closing app

Fix: 1. Force Stop the App: Go to Settings > Apps > TikTok > Force Stop. This will completely close the app and stop any audio. 2. Clear Cache:... ⇲

delayed audio in saved videos

Fix: 1. Check Device Storage: Ensure you have enough storage space on your device. 2. Clear Cache: Go to Settings > Apps > TikTok > Storage > Cl... ⇲

echo in audio playback

Fix: 1. Check Device Settings: Ensure that your device's audio settings are configured correctly. 2. Use Headphones: Try using headphones to see... ⇲
 
Loading issue

videos won't load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

comment section fails to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲
 
Ads issue

excessive ads interrupting videos

Fix: 1. Upgrade to TikTok Pro: Consider upgrading to TikTok Pro if available, which may offer an ad-free experience. 2. Use Ad Blockers: If you... ⇲
 
Support issue

poor customer support response

Fix: 1. Use In-App Help: Navigate to your profile > Settings > Report a Problem. This may provide quicker responses. 2. Check FAQs: Visit TikTok... ⇲
 
Camera issue

video recording issues with drafts

Fix: 1. Check Storage Space: Ensure your device has enough storage space for saving drafts. 2. Clear Cache: Go to Settings > Apps > TikTok > Sto... ⇲
 
Slow issue

laggy performance

Fix: 1. Clear Cache: Go to Settings > Apps > TikTok > Storage > Clear Cache. This can help improve performance. 2. Free Up Storage: Delete unnec... ⇲

TikTok runs slow and glitchy

Fix: 1. Clear Cache: Go to Settings > Apps > TikTok > Storage > Clear Cache. This can help improve performance. 2. Free Up Storage: Delete unnec... ⇲
 
Notifications issue

notifications are excessive

Fix: 1. Adjust Notification Settings: Go to your profile > Settings > Notifications and adjust the settings to reduce the number of notifications... ⇲
 
Customization issue

inability to block certain sounds

Fix: 1. Use Mute Feature: When a video plays, you can mute the sound by tapping the speaker icon. 2. Avoid Videos with Unwanted Sounds: Skip vid... ⇲
 
Permissions issue

background data usage without permission

Fix: 1. Restrict Background Data: Go to Settings > Apps > TikTok > Data Usage and restrict background data usage. 2. Monitor Data Usage: Use you... ⇲
 
Glitches issue

glitches in video playback

Fix: 1. Clear Cache: Go to Settings > Apps > TikTok > Storage > Clear Cache. This can help resolve playback issues. 2. Restart the App: Close an... ⇲
 
UI issue

confusing layout

Fix: 1. Explore Tutorials: Look for online tutorials or guides that explain the layout and features of TikTok. 2. Familiarize Yourself: Spend so... ⇲
 
Security issue

TikTok shop items are often scams

Fix: 1. Research Products: Before purchasing, research the product and seller to ensure legitimacy. 2. Read Reviews: Check reviews and ratings o... ⇲
 
Login issue

issues with logging into accounts

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. 2. Reset Password: If you forgot your password, use the 'F... ⇲
 
Settings issue

inability to edit or save changes

Fix: 1. Check Storage Space: Ensure your device has enough storage space for saving changes. 2. Clear Cache: Go to Settings > Apps > TikTok > St... ⇲
 
Bugs issue

unresponsive app features

Fix: 1. Restart the App: Close and reopen TikTok to refresh the app. 2. Clear Cache: Go to Settings > Apps > TikTok > Storage > Clear Cache. Thi... ⇲
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 what users are saying
Good experience
77.0%

Bad experience
17.7%

Neutral
5.3%

~ from our NLP analysis of 64,774,467 combined software ratings.

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Audiomack: Music Downloader

 Private Data TikTok collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. change network connectivity
  11. allow Wi-Fi Multicast reception
  12. full network access
  13. change your audio settings
  14. reorder running apps
  15. set wallpaper
  16. draw over other apps
  17. control vibration
  18. prevent device from sleeping
  19. read Home settings and shortcuts
  20. receive data from Internet

  Cost of Subscriptions
  1. $0.05 - $1,209.99 per item