fix problems on Burner [android]

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—— Run into issues on Burner? Get help pending when official support gets back to you!

Burner: Second Phone Number
Info:
company: Ad Hoc Labs, Inc
: support@burnerapp.com
: burnerapp.com
: 2658 Griffith Park Blvd, #134 Los Angeles, CA 90039
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Messages issue

voicemail retrieval issues

Fix: 1. Restart the app: Close the app completely and reopen it. This can refresh the app and resolve minor glitches. OR 2. Check your interne... ⇲

texting features are limited

Fix: 1. Explore settings: Check the app settings for any options to enable additional texting features or settings that may enhance functionality... ⇲

group texts malfunction

Fix: 1. Check group settings: Ensure that group messaging is enabled in the app settings. Look for options related to group messaging and adjust... ⇲

inconsistent message delivery

Fix: 1. Check network connection: Ensure you have a stable internet connection, as poor connectivity can affect message delivery. OR 2. Resend... ⇲

draft texts not saved

Fix: 1. Check app settings: Look for any settings related to saving drafts and ensure they are enabled. OR 2. Manually save drafts: Before exi... ⇲
 
Network issue

calls fail to connect

Fix: 1. Check permissions: Go to Settings > Apps > Burner > Permissions and ensure that all necessary permissions (like Phone and Contacts) are g... ⇲

calls go straight to voicemail

Fix: 1. Check Do Not Disturb settings: Ensure that Do Not Disturb mode is not enabled on your device, which can send calls directly to voicemail.... ⇲
 
Crashes issue

Burner crashes when phone is locked

Fix: 1. Disable battery optimization: Go to Settings > Battery > Battery Optimization, find Burner, and select 'Don't optimize'. This can prevent... ⇲
 
UI issue

emojis display incorrectly

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates may fix emoji display issues. OR 2. Use a different key... ⇲

ugly user interface

Fix: 1. Provide feedback: Use the app's feedback feature to suggest improvements for the user interface. OR 2. Customize settings: Explore the... ⇲
 
Freezing issue

Burner freezes

Fix: 1. Clear app data: Go to Settings > Apps > Burner > Storage > Clear Data. Note that this will reset the app, so you may need to log in again... ⇲
 
Account issue

missing call history

Fix: 1. Check app settings: Look for any settings related to call history and ensure they are enabled. OR 2. Restart the app: Close and reopen... ⇲
 
Payments issue

unexpected charges

Fix: 1. Review your subscription: Check your subscription details in the app to understand the billing cycle and charges. OR 2. Monitor your a... ⇲

mandatory monthly billing

Fix: 1. Review subscription options: Check if there are any alternative plans available that may offer different billing cycles. OR 2. Use the... ⇲

difficult to cancel subscription

Fix: 1. Follow the in-app cancellation process: Go to Settings > Subscription and look for cancellation options. OR 2. Check the app's FAQ: Lo... ⇲
 
Ads issue

spam calls persist after uninstallation

Fix: 1. Block numbers manually: Use your phone's built-in call blocking feature to block any spam numbers. OR 2. Use a call-blocking app: Cons... ⇲
 
Notifications issue

notifications fail to update

Fix: 1. Check notification settings: Go to Settings > Apps > Burner > Notifications and ensure notifications are enabled. OR 2. Restart your d... ⇲
 
Uploads issue

image sending issues

Fix: 1. Check file size: Ensure the images you are trying to send are within the app's size limits. Resize images if necessary. OR 2. Use alte... ⇲
 
Slow issue

slow app performance

Fix: 1. Clear cache and data: Go to Settings > Apps > Burner > Storage > Clear Cache and Clear Data to improve performance. OR 2. Free up devi... ⇲
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 what users are saying
Good experience
83.4%

Bad experience
11.5%

Neutral
5.1%

~ from our NLP analysis of 63,793 combined software ratings.

 Private Data Burner collects from your Android
  1. read your contacts
  2. directly call phone numbers
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. change network connectivity
  11. full network access
  12. change your audio settings
  13. run at startup
  14. control vibration
  15. prevent device from sleeping
  16. read Google service configuration
  17. Access all system downloads
  18. receive data from Internet

  Cost of Subscriptions
  1. $1.99 - $239.99 per item