fix problems on XDV [android]

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—— Run into issues on XDV? Get help pending when official support gets back to you!

XDV
Info:
company: wisdomplus
: roypeng@sunchip-tech.com
: www.sunchip-tech.com
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Downloads issue

Cannot download videos

Fix: Check your device's storage space. If it's low, free up space by deleting unnecessary files or apps. OR Ensure that the app has the neces... ⇲

No offline access to downloaded media

Fix: Check the app settings to see if there is an option to enable offline access for downloaded media. OR Consider using a different app that... ⇲
 
Permissions issue

Requires location access unnecessarily

Fix: Go to Settings > Apps > XDV > Permissions and disable location access if it's not needed for your use case. OR Check the app settings to... ⇲

XDV loops on permission requests

Fix: Go to Settings > Apps > XDV > Permissions and manually grant the necessary permissions to stop the loop. OR Clear the app's cache and dat... ⇲
 
Network issue

Wi-Fi connection drops frequently

Fix: Forget the Wi-Fi network and reconnect. Go to Settings > Wi-Fi, tap on the network, and select 'Forget'. Then reconnect by entering the pass... ⇲

Requires airplane mode to connect

Fix: Check your device's network settings to ensure that Wi-Fi is enabled and that airplane mode is turned off. OR Try toggling airplane mode... ⇲
 
Freezing issue

XDV freezes during connection

Fix: Force stop the app by going to Settings > Apps > XDV > Force Stop, then reopen the app to see if the issue persists. OR Try restarting yo... ⇲
 
Camera issue

Limited functionality without camera files

Fix: Ensure that you have imported or connected to the camera files properly. Check the app's import settings to confirm. OR Use the app's bui... ⇲

No options for zoom or recording controls

Fix: Check if there are any updates available for the app that may add these features. Go to the Google Play Store and check for updates. OR L... ⇲
 
Support issue

Poorly written instructions

Fix: Look for video tutorials or user guides online that may provide clearer instructions on how to use the app effectively. OR Join user foru... ⇲
 
Settings issue

Inability to configure settings

Fix: Check if there is a settings menu within the app. Sometimes, settings are hidden under different tabs or icons. OR Reset the app to defau... ⇲
 
Storage issue

XDV does not recognize SD card

Fix: Ensure that the SD card is properly inserted and formatted. You can format it by going to Settings > Storage > SD Card > Format. OR Check... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Check for device compatibility in the app description on the Google Play Store to ensure your device is supported. OR Try uninstalling an... ⇲
 
Customization issue

Lack of features compared to direct camera use

Fix: Explore third-party apps that may offer additional features that the XDV app lacks. OR Check for updates or upcoming features in the app'... ⇲
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 what users are saying
Bad experience
68.9%

Good experience
23.8%

Neutral
7.0%

~ from our NLP analysis of 13,463 combined software ratings.

 Private Data XDV collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. view Wi-Fi connections
  7. view network connections
  8. change network connectivity
  9. connect and disconnect from Wi-Fi
  10. disable your screen lock
  11. full network access
  12. control vibration
  13. prevent device from sleeping