fix problems on Ibis Paint X [android]

​

—— Run into issues on Ibis Paint X? Get help pending when official support gets back to you!

ibis Paint X
Info:
company: ibis inc.
: mob-paint-support@ibis.ne.jp
: ibispaint.com
: Nakamo bldg.4F 3-17-34 Meieki, Nakamura-ku, Nagoya, Aichi 450-0002, Japan 〒450 – 0002 名古屋市中村区名駅3丁目17番34号　ナカモビル4階
Chat with our AI-based ibis Paint X Support
   Hello! How can I assist you?  

characters left:
 
UI issue

unable to access gallery for previous artworks

Fix: 1. Ensure that the app has the necessary permissions to access storage. Go to Settings > Apps > Ibis Paint X > Permissions and enable storag... ⇲

missing albums in media picker

Fix: 1. Restart your device to refresh the media database. 2. Check if the albums are hidden in the media picker settings. OR 1. Use a file ma... ⇲

gallery not displaying properly

Fix: 1. Clear the app cache and restart the app to refresh the gallery display. 2. Check for any updates to the app that may fix display issues.... ⇲
 
Syncing issue

sync issues with cloud media

Fix: 1. Ensure you are logged into the correct account associated with your cloud storage. 2. Check your internet connection to ensure it is stab... ⇲

artwork not saving after syncing

Fix: 1. Ensure that you have a stable internet connection while syncing. 2. Check the app settings to confirm that auto-save is enabled. OR 1.... ⇲
 
Uploads issue

inability to import images from specific folders

Fix: 1. Check the folder permissions to ensure that Ibis Paint X has access to those folders. 2. Use a file manager app to move the images to a d... ⇲
 
Crashes issue

crashes when importing pictures

Fix: 1. Ensure that the images you are trying to import are not corrupted. Try opening them in another app to verify. 2. Clear the app cache and... ⇲

animation feature crashes with more than 24 frames

Fix: 1. Reduce the number of frames in your animation to 24 or fewer and see if the app still crashes. 2. Save your work frequently to avoid losi... ⇲
 
Settings issue

default bucket settings leave gaps in coloring

Fix: 1. Adjust the bucket tool settings to ensure that the tolerance is set correctly. A higher tolerance may help fill gaps more effectively. 2.... ⇲

time limit on artworks is restrictive

Fix: 1. Plan your artwork sessions in advance to maximize the time you have. 2. Save your progress frequently to avoid losing work. OR 1. Cons... ⇲
 
Search issue

difficult file searching due to endless scrolling

Fix: 1. Use the search function within the app to quickly locate specific files instead of scrolling. 2. Organize your artworks into folders to m... ⇲
 
Bugs issue

copy color tool triggers unexpectedly

Fix: 1. Check the sensitivity settings of your device's touch screen and adjust if necessary. 2. Ensure that you are not accidentally tapping the... ⇲
 
Customization issue

animation feature lacks flexibility

Fix: 1. Familiarize yourself with the app's animation tools and settings to better utilize them. 2. Experiment with different frame rates and set... ⇲

limited customization for brushes

Fix: 1. Explore the brush settings to adjust parameters like size, opacity, and texture to create a more customized brush experience. 2. Save you... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.4%

Bad experience
10.1%

Neutral
4.5%

~ from our NLP analysis of 2,589,683 combined software ratings.

 Private Data ibis Paint X collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. record audio
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. control vibration
  8. prevent device from sleeping
  9. receive data from Internet

  Cost of Subscriptions
  1. $2.99 - $27.99 per item