fix problems on Gradescope [android]

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—— Run into issues on Gradescope? Get help pending when official support gets back to you!

Gradescope
Info:
company: Turnitin Android Mobile
: android@turnitin.com
: www.gradescope.com
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Login issue

Requires login every time

Fix: 1. Check your device settings: Go to Settings > Security > Screen lock and ensure you are not using a secure lock type that may interfere wi... ⇲

Does not remember login info

Fix: 1. Check app permissions: Go to Settings > Apps > Gradescope > Permissions and ensure that the app has permission to access storage, which m... ⇲
 
Uploads issue

Fails to submit assignments

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it re... ⇲

Long upload times for assignments

Fix: 1. Optimize file size: Before uploading, reduce the size of your assignment files by compressing images or converting documents to a more ef... ⇲
 
Notifications issue

Inaccurate notifications

Fix: 1. Check notification settings: Go to your device's Settings > Apps > Gradescope > Notifications and ensure that notifications are enabled a... ⇲

No option for multiple/custom notifications

Fix: 1. Use device notification settings: Go to Settings > Apps > Gradescope > Notifications and customize the notification settings available fo... ⇲
 
UI issue

Poor page assignment functionality

Fix: 1. Use the web version: If the app is not functioning well for page assignments, consider using the web version of Gradescope on a browser f... ⇲

Difficulties with class selection

Fix: 1. Refresh the app: Close and reopen the app to refresh the class list, which may resolve selection issues. OR 2. Check for updates: Ensu... ⇲

Gradescope design is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features, which may help reduce c... ⇲

Inability to assign last page of assignments

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix bugs related to assignment submissions. OR 2. Use... ⇲
 
Camera issue

Automatic lighting adjustment issues

Fix: 1. Disable automatic brightness: Go to your device's Settings > Display > Brightness and turn off 'Automatic brightness' to manually adjust... ⇲
 
Compatibility issue

Limited features compared to web version

Fix: 1. Use the web version: For features not available in the app, access Gradescope through a web browser on your device for a more comprehensi... ⇲

Inconsistent performance across courses

Fix: 1. Clear app cache: Go to Settings > Apps > Gradescope > Storage > Clear Cache to help improve overall app performance. OR 2. Log out and... ⇲
 
Bugs issue

Unreliable scan functionality

Fix: 1. Ensure good lighting: When scanning, make sure you are in a well-lit area to improve the app's ability to capture clear images. OR 2.... ⇲
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 what users are saying
Bad experience
91.2%

Good experience
2.6%

Neutral
2.1%

~ from our NLP analysis of 194 combined software ratings.

 Private Data Gradescope collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. view network connections
  6. full network access
  7. run at startup
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet