fix problems on Pingo [android]

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—— Run into issues on Pingo ? Get help pending when official support gets back to you!

Pingo by Findmykids
Info:
company: GEO TRACK TECHNOLOGIES INC
: support@findmykids.org
: findmykids.org
: 8 The Green, Ste A, Dover, DE, 19901
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Privacy issue

inaccurate location tracking

Fix: 1. Check location settings: Ensure that location services are enabled and set to 'High accuracy' by going to Settings > Location > Mode and... ⇲

invasion of privacy

Fix: 1. Review app permissions: Go to Settings > Apps > Pingo > Permissions and disable any permissions that seem unnecessary for the app's funct... ⇲

no option for data deletion

Fix: 1. Check app settings: Look for any options within the app settings that allow you to delete data or reset the app. 2. Clear app data: Go to... ⇲

negative impact on parent-child relationships

Fix: 1. Foster open communication: Encourage regular discussions with your child about their phone usage and the reasons for monitoring. 2. Set m... ⇲
 
Installation issue

difficult setup process

Fix: 1. Follow the official setup guide: Visit the Pingo website or user manual for step-by-step instructions. 2. Use the in-app tutorial: If ava... ⇲
 
Freezing issue

Pingo freezes during use

Fix: 1. Clear app cache: Go to Settings > Apps > Pingo > Storage > Clear Cache. This can help resolve freezing issues. 2. Free up device storage:... ⇲
 
Network issue

high data usage

Fix: 1. Limit background data: Go to Settings > Apps > Pingo > Data usage and enable 'Restrict background data'. 2. Use Wi-Fi when possible: Conn... ⇲
 
Notifications issue

delayed notifications

Fix: 1. Check notification settings: Go to Settings > Apps > Pingo > Notifications and ensure notifications are enabled. 2. Disable battery optim... ⇲
 
Ads issue

constant pop-up messages

Fix: 1. Check app settings: Look for options within Pingo to disable pop-up messages or notifications. 2. Adjust notification settings: Go to Set... ⇲
 
Customization issue

unable to relocate app icons

Fix: 1. Long press the app icon: Try long-pressing the Pingo app icon on your home screen and dragging it to your desired location. 2. Use a thir... ⇲
 
Bugs issue

unreliable child tracking

Fix: 1. Ensure location services are enabled: Go to Settings > Location and make sure it is turned on and set to 'High accuracy'. 2. Check app pe... ⇲
 
Support issue

poor customer service

Fix: 1. Utilize online resources: Check the Pingo website for FAQs, user guides, or forums where you can find answers to common issues. 2. Use so... ⇲
 
Compatibility issue

lack of features for non-cellular devices

Fix: 1. Explore alternative apps: Research other parental control apps that offer better support for non-cellular devices. 2. Use web-based featu... ⇲
 
Permissions issue

excessive control over child's phone

Fix: 1. Adjust settings: Review the app's settings to customize the level of control you want over your child's device. 2. Discuss with your chil... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.5%

Neutral
1.9%

~ from our NLP analysis of 193,142 combined software ratings.

 Private Data Pingo collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. run at startup
  14. draw over other apps
  15. prevent device from sleeping
  16. update component usage statistics
  17. receive data from Internet