fix problems on Zalando [android]

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—— Run into issues on Zalando? Get help pending when official support gets back to you!

Zalando – online fashion store
Info:
company: Zalando SE
: android@zalando.de
: www.zalando.com
Chat with our AI-based Zalando Support
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Account issue

Cannot pick up orders at post office

Fix: 1. Check if the option to pick up at the post office is available in your area by visiting the Zalando website or app. 2. If it is available... ⇲

Delivery address issues

Fix: 1. Ensure that your delivery address is correctly entered in your account settings. 2. If you encounter issues during checkout, double-check... ⇲
 
Customization issue

Color filter not working

Fix: 1. Open the Zalando app and navigate to the search or category page. 2. Tap on the filter icon and select 'Color'. 3. Choose your desired co... ⇲

No customized wish lists

Fix: 1. To create a wish list, go to the product you want to save and tap on the heart icon. 2. If you want to organize items, consider using the... ⇲

No multiple folders for favorites

Fix: 1. Currently, Zalando does not support multiple folders for favorites. As a workaround, you can create a note on your device to categorize y... ⇲
 
Search issue

Cannot filter by brands

Fix: 1. Go to the Zalando app and navigate to the category you are interested in. 2. Tap on the filter icon and look for the 'Brand' option. 3. S... ⇲

Poor search functionality

Fix: 1. Use specific keywords when searching for products to improve search results. 2. If the search function is not yielding results, try clear... ⇲

Inaccurate product categorization

Fix: 1. If you find products in the wrong category, try using the search function with specific keywords to find the correct items. 2. Report the... ⇲
 
Notifications issue

Inaccurate stock notifications

Fix: 1. Check the app settings to ensure that notifications are enabled for stock updates. 2. If you receive inaccurate notifications, try uninst... ⇲
 
Payments issue

Refunds sent to wrong IBAN

Fix: 1. Ensure that your payment information is correct in the app under 'Account' > 'Payment Methods'. 2. If you receive a refund to the wrong I... ⇲

Errors during checkout

Fix: 1. If you encounter errors during checkout, ensure that all required fields are filled out correctly. 2. Clear the app cache and restart the... ⇲

Account debited before order confirmation

Fix: 1. If your account is debited before confirmation, check your payment method settings to ensure they are correct. 2. Monitor your account fo... ⇲

Delayed refunds

Fix: 1. If your refund is delayed, check the refund policy on the Zalando app or website for expected timelines. 2. Ensure that your payment meth... ⇲
 
Support issue

Automatic email responses from customer service

Fix: 1. If you receive automatic responses, check the FAQ section in the app for common issues. 2. If your issue is not resolved, try sending a f... ⇲

Difficulties understanding customer service representatives

Fix: 1. If you have trouble understanding customer service, ask them to repeat or clarify their responses. 2. Use the in-app chat feature if avai... ⇲

No proper customer service contact

Fix: 1. Use the help section in the app to find FAQs and troubleshooting tips. 2. If you need to contact customer service, use the in-app chat fe... ⇲
 
Syncing issue

Missing saved items upon signing in

Fix: 1. Ensure you are signing in with the correct account that has your saved items. 2. If items are still missing, check if they are in the 'Fa... ⇲
 
Screen issue

Zalando opens to a white screen

Fix: 1. If the app opens to a white screen, try clearing the app cache by going to Settings > Apps > Zalando > Storage > Clear Cache. 2. Restart... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
9.7%

Neutral
3.9%

~ from our NLP analysis of 1,156,533 combined software ratings.

 Private Data Zalando collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. download files without notification
  12. receive data from Internet