Fix Zalando errors on android

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Customization
Color filter not working

🛠️ 1. Open the Zalando app and navigate to the search or category page. 2. Tap on the filter icon and s... show fix »
No customized wish lists

🛠️ 1. To create a wish list, go to the product you want to save and tap on the heart icon. 2. If you wa... show fix »
No multiple folders for favorites

🛠️ 1. Currently, Zalando does not support multiple folders for favorites. As a workaround, you can crea... show fix »
 
Search
Cannot filter by brands

🛠️ 1. Go to the Zalando app and navigate to the category you are interested in. 2. Tap on the filter ic... show fix »
Poor search functionality

🛠️ 1. Use specific keywords when searching for products to improve search results. 2. If the search fun... show fix »
Inaccurate product categorization

🛠️ 1. If you find products in the wrong category, try using the search function with specific keywords... show fix »
 
Payments
Order cancellations after payment

🛠️ 1. If your order is canceled after payment, check your email for any notifications from Zalando rega... show fix »
Refunds sent to wrong IBAN

🛠️ 1. Ensure that your payment information is correct in the app under 'Account' > 'Payment Methods'. 2... show fix »
Errors during checkout

🛠️ 1. If you encounter errors during checkout, ensure that all required fields are filled out correctly... show fix »
Account debited before order confirmation

🛠️ 1. If your account is debited before confirmation, check your payment method settings to ensure they... show fix »
Delayed refunds

🛠️ 1. If your refund is delayed, check the refund policy on the Zalando app or website for expected tim... show fix »
 
Notifications
Inaccurate stock notifications

🛠️ 1. Check the app settings to ensure that notifications are enabled for stock updates. 2. If you rece... show fix »
 
Support
Automatic email responses from customer service

🛠️ 1. If you receive automatic responses, check the FAQ section in the app for common issues. 2. If you... show fix »
Difficulties understanding customer service representatives

🛠️ 1. If you have trouble understanding customer service, ask them to repeat or clarify their responses... show fix »
No proper customer service contact

🛠️ 1. Use the help section in the app to find FAQs and troubleshooting tips. 2. If you need to contact... show fix »
 
Syncing
Missing saved items upon signing in

🛠️ 1. Ensure you are signing in with the correct account that has your saved items. 2. If items are sti... show fix »
 
Screen
App opens to a white screen

🛠️ 1. If the app opens to a white screen, try clearing the app cache by going to Settings > Apps > Zala... show fix »
 
Account
Delivery address issues

🛠️ 1. Ensure that your delivery address is correctly entered in your account settings. 2. If you encoun... show fix »
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 Contact Support
Developer:
Zalando SE
Email:
  android@zalando.de
Website:
🌐 www.zalando.com
Terms/Privacy:
⚔️ https://en.zalando.de/zalando-privacy-policy/
 Private Data Zalando collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. download files without notification
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
86.2%

Negative experience
9.7%

Neutral
3.9%

~ from our NLP analysis of 1,156,533 combined software ratings.