Fix Costco Wholesale errors on android

Experiencing issues? Solve common Costco Wholesale problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click

36 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
All
 
Slow
Slow loading times

🛠️ Close any background apps that may be using up resources, which can help speed up the Costco app.... show fix »
Slow loading times

🛠️ Ensure your device has enough storage space. Go to Settings > Storage and delete unnecessary files o... show fix »
 
Permissions
Inability to take screenshots

🛠️ Check your device settings to ensure that screenshot permissions are enabled for the Costco app. O... show fix »
Inability to take screenshots

🛠️ Check your device settings to ensure that screenshot permissions are enabled for the Costco app. O... show fix »
 
Login
Broken fingerprint sign-on

🛠️ Re-register your fingerprint by going to Settings > Security > Fingerprint and delete the old finger... show fix »
Looping login screens

🛠️ Clear the app cache and data, then log in again to reset the session. OR Try logging in using a d... show fix »
Login page loops

🛠️ Clear the app cache and data to reset the login process. OR Try using a different device or brows... show fix »
Frequent logouts

🛠️ Check your internet connection to ensure it is stable. Frequent disconnections can cause logouts.... show fix »
 
Search
Search function is ineffective

🛠️ Use specific keywords or product names when searching to improve search results accuracy. OR Try... show fix »
Search results unrelated to queries

🛠️ Use more specific search terms or product categories to refine your search results. OR Try search... show fix »
Items not found in search

🛠️ Double-check the spelling of the item you are searching for, as typos can lead to no results. OR... show fix »
Search function is ineffective

🛠️ Use specific keywords or product names when searching to improve results. Avoid vague terms. OR T... show fix »
 
Bugs
Inconsistent item availability

🛠️ Check the app regularly for updates on stock availability, as items may be restocked frequently. O... show fix »
Poor pharmacy section functionality

🛠️ Ensure that location services are enabled for the app to provide accurate pharmacy information based... show fix »
Lack of aisle or department information

🛠️ Use the store locator feature to find the nearest Costco and check their website for aisle informati... show fix »
Delivery zip code keeps changing

🛠️ Manually set your delivery zip code in the app settings and save it to prevent changes. OR Clear... show fix »
Inability to add items to cart

🛠️ Restart the app to refresh its functionality and try adding items again. OR Check if there are an... show fix »
Inconsistent performance

🛠️ Regularly update the app to ensure you have the latest performance improvements. OR Close other a... show fix »
Pharmacy section is frustrating

🛠️ Make sure you are logged into your account to access personalized pharmacy information. OR Try ac... show fix »
Does not remember previous pages

🛠️ Use the back button on your device instead of navigating through the app to return to previous pages... show fix »
No aisle or department information

🛠️ Check the store locator feature in the app to find aisle information for your local store. OR Ask... show fix »
Cannot add items to cart

🛠️ Ensure you are logged into your account, as guest users may have limitations on adding items to the... show fix »
Delivery zip code keeps changing

🛠️ Manually set your delivery zip code in the app settings and save it to prevent changes. OR Check... show fix »
Inconsistent performance

🛠️ Ensure your app is updated to the latest version available in the Google Play Store. OR Close oth... show fix »
 
UI
App resets to home page

🛠️ Clear the app cache as mentioned earlier to resolve any temporary issues causing resets. OR Avoid... show fix »
UI is lacking and buggy

🛠️ Familiarize yourself with the app layout and features to navigate more efficiently despite UI issues... show fix »
App resets to home page

🛠️ Clear the app cache and data as mentioned earlier to reset any corrupted settings. OR Avoid multi... show fix »
 
Network
Unreliable order status links

🛠️ Manually check your order status by navigating to the 'Orders' section instead of relying on links.... show fix »
Requires internet to access membership info

🛠️ Download your membership card to your device for offline access. Check the app settings for this opt... show fix »
Cannot view order status links

🛠️ Check your internet connection and try refreshing the app to load the order status page. OR Log o... show fix »
 
Syncing
Inability to save digital receipts

🛠️ Take a screenshot of your receipt as a temporary measure until the feature is fixed. OR Manually... show fix »
 
Payments
Issues with credit card integration

🛠️ Remove and re-add your credit card information in the app to refresh the integration. OR Ensure t... show fix »
No support for multiple credit cards

🛠️ Use a single credit card for transactions and consider using a digital wallet that supports multiple... show fix »
App does not save credit card information

🛠️ Ensure you are using a secure internet connection when entering your credit card information. OR... show fix »
 
Features
No barcode scanning capability

🛠️ Use a third-party barcode scanning app to scan items and then manually enter them into the Costco ap... show fix »
Lack of Scan and Go feature

🛠️ Use the regular checkout process until the feature is implemented in future updates. OR Check for... show fix »
No barcode scanning capability

🛠️ Check if your device's camera permissions are enabled for the Costco app in your device settings.... show fix »
 
Customization
Poor filtering options

🛠️ Use the search bar to find specific items and then manually filter through the results. OR Check... show fix »
Filtering options are poor

🛠️ Use the search bar with specific terms to find items more effectively instead of relying solely on f... show fix »
 
Screen
Blank screens during rental bookings

🛠️ Clear the app cache and restart the app to resolve any temporary loading issues. OR Try booking r... show fix »
Blank screens when booking rentals

🛠️ Refresh the app or restart your device to resolve temporary loading issues. OR Try accessing the... show fix »
 
Glitches
App is glitchy

🛠️ Clear the app cache by going to Settings > Apps > Costco > Storage > Clear Cache. This can help reso... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
Costco Wholesale
Email:
  webservice@contactcostco.com
Website:
🌐 www.costco.com
Terms/Privacy:
⚔️ https://www.costco.com/privacy-policy.html
 Private Data Costco Wholesale collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. change network connectivity
  13. full network access
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. receive data from Internet

 Breakdown of Software Ratings
Positive experience
94.7%

Negative experience
3.3%

Neutral
2.1%

~ from our NLP analysis of 188,458 combined software ratings.