fix problems on Costco Wholesale [android]

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—— Run into issues on Costco Wholesale? Get help pending when official support gets back to you!

Costco Wholesale
Info:
company: Costco Wholesale
: webservice@contactcostco.com
: www.costco.com
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Network issue

Requires internet to access membership info

Fix: Download your membership card to your device for offline access. Check the app settings for this option. OR Use a mobile hotspot if your... ⇲

Unreliable order status links

Fix: Manually check your order status by navigating to the 'Orders' section instead of relying on links. OR Take note of your order confirmati... ⇲

Cannot view order status links

Fix: Check your internet connection and try refreshing the app to load the order status page. OR Log out and log back into your account to ref... ⇲
 
Customization issue

Filtering options are poor

Fix: Use the search bar with specific terms to find items more effectively instead of relying solely on filters. OR Try accessing the website... ⇲

Poor filtering options

Fix: Use the search bar to find specific items and then manually filter through the results. OR Check if there are any updates to the app that... ⇲
 
Glitches issue

Extremely glitchy

Fix: Clear the app cache by going to Settings > Apps > Costco > Storage > Clear Cache. This can help resolve temporary glitches. OR Uninstall... ⇲

Costco Wholesale is glitchy

Fix: Clear the app cache by going to Settings > Apps > Costco > Storage > Clear Cache. This can help resolve minor glitches. OR Uninstall and... ⇲
 
Login issue

Frequent logouts

Fix: Check your internet connection and switch to a more stable Wi-Fi network if possible, as poor connectivity can cause logouts. OR Ensure t... ⇲

Broken fingerprint sign-on

Fix: Re-register your fingerprint by going to Settings > Security > Fingerprint and delete the old fingerprint before adding it again. OR Swit... ⇲

Login page loops

Fix: Clear the app cache and data to reset the login process. OR Try using a different device or browser to log in if the issue persists. ⇲
 
Slow issue

Slow loading times

Fix: Close any background apps that may be using up resources, which can help speed up the Costco app. OR Try using the app during off-peak ho... ⇲
 
Permissions issue

Inability to take screenshots

Fix: Check your device settings to ensure that screenshot permissions are enabled for the Costco app. OR Use a screen recording feature if ava... ⇲
 
Search issue

Search function is ineffective

Fix: Use specific keywords or product names when searching to improve search results accuracy. OR Try using filters to narrow down search resu... ⇲

Search results unrelated to queries

Fix: Use more specific search terms or product categories to refine your search results. OR Try searching for items using the app's voice sear... ⇲

Items not found in search

Fix: Double-check the spelling of the item you are searching for, as typos can lead to no results. OR Browse through categories manually if th... ⇲
 
Bugs issue

Inconsistent item availability

Fix: Check the app regularly for updates on stock availability, as items may be restocked frequently. OR Use the 'Notify Me' feature if availa... ⇲

Poor pharmacy section functionality

Fix: Ensure that location services are enabled for the app to provide accurate pharmacy information based on your location. OR Try accessing t... ⇲

Lack of aisle or department information

Fix: Use the store locator feature to find the nearest Costco and check their website for aisle information. OR Ask in-store staff for assista... ⇲

Inability to add items to cart

Fix: Restart the app to refresh its functionality and try adding items again. OR Check if there are any app updates available that may fix thi... ⇲

Inconsistent performance

Fix: Regularly update the app to ensure you have the latest performance improvements. OR Close other apps running in the background to free up... ⇲

Pharmacy section is frustrating

Fix: Make sure you are logged into your account to access personalized pharmacy information. OR Try accessing the pharmacy section during off-... ⇲

Does not remember previous pages

Fix: Use the back button on your device instead of navigating through the app to return to previous pages. OR Bookmark important pages or item... ⇲

No aisle or department information

Fix: Check the store locator feature in the app to find aisle information for your local store. OR Ask in-store staff for assistance if you ar... ⇲

Cannot add items to cart

Fix: Ensure you are logged into your account, as guest users may have limitations on adding items to the cart. OR Try refreshing the app or re... ⇲
 
UI issue

Costco Wholesale resets to home page

Fix: Clear the app cache as mentioned earlier to resolve any temporary issues causing resets. OR Avoid multitasking with the app; close other... ⇲

UI is lacking and buggy

Fix: Familiarize yourself with the app layout and features to navigate more efficiently despite UI issues. OR Provide feedback through the app... ⇲
 
Syncing issue

Inability to save digital receipts

Fix: Take a screenshot of your receipt as a temporary measure until the feature is fixed. OR Manually note down the order details for your rec... ⇲
 
Payments issue

Issues with credit card integration

Fix: Remove and re-add your credit card information in the app to refresh the integration. OR Ensure that your credit card is valid and has no... ⇲

No support for multiple credit cards

Fix: Use a single credit card for transactions and consider using a digital wallet that supports multiple cards. OR Keep track of your transac... ⇲

Costco Wholesale does not save credit card information

Fix: Ensure you are using a secure internet connection when entering your credit card information. OR Manually enter your credit card informat... ⇲
 
Features issue

No barcode scanning capability

Fix: Use a third-party barcode scanning app to scan items and then manually enter them into the Costco app. OR Check if your device's camera p... ⇲

Lack of Scan and Go feature

Fix: Use the regular checkout process until the feature is implemented in future updates. OR Check for any updates or announcements regarding... ⇲
 
Screen issue

Blank screens during rental bookings

Fix: Clear the app cache and restart the app to resolve any temporary loading issues. OR Try booking rentals during off-peak hours to avoid se... ⇲

Blank screens when booking rentals

Fix: Refresh the app or restart your device to resolve temporary loading issues. OR Try accessing the rental booking feature during off-peak h... ⇲
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Bad experience
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 Private Data Costco Wholesale collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. change network connectivity
  13. full network access
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. receive data from Internet