Fix CIH errors on android

I have a problem with CIH
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Slow
App lags frequently

🛠️ Close other background applications to free up system resources. Go to the recent apps menu and swip... show fix »
App lags frequently

🛠️ Close any background apps that may be consuming resources. Use the recent apps button to swipe away... show fix »
 
UI
OTP field inactive

🛠️ Restart the app and try again. Sometimes a simple restart can resolve temporary glitches. OR Ensu... show fix »
Part of text remains in French

🛠️ Change the app language. Go to Settings within the app and select your preferred language from the o... show fix »
User interface needs refinement

🛠️ Adjust display settings on your device. Go to Settings > Display and experiment with different setti... show fix »
Buttons not responsive

🛠️ Restart the app to refresh its functionality. Close the app completely and reopen it. OR Check fo... show fix »
Input fields invisible after language change

🛠️ Try switching back to the original language and then change it again to see if the fields reappear.... show fix »
Keyboard does not show up for SMS code entry

🛠️ Check your device's keyboard settings. Go to Settings > System > Languages & input > On-screen keybo... show fix »
OTP field is inactive

🛠️ Ensure that you have a stable internet connection. If the connection is weak, the OTP field may not... show fix »
Part of the text remains in French

🛠️ Change the app's language settings. Go to Settings within the app and select your preferred language... show fix »
User interface needs refinement

🛠️ Adjust your device's display settings. Go to Settings > Display and experiment with different settin... show fix »
Buttons are unresponsive

🛠️ Try tapping the buttons more firmly or at different angles. Sometimes screen sensitivity can affect... show fix »
Confirmation screen buttons are not visible

🛠️ Try rotating your device to landscape mode. Sometimes the layout adjusts and makes buttons visible i... show fix »
Language selection causes input fields to disappear

🛠️ Try switching back to the default language and then reselect your preferred language. This can somet... show fix »
 
Login
Doesn't remember login info

🛠️ Check if the 'Remember Me' option is selected during login. If not, select it before logging in. O... show fix »
Login error persists

🛠️ Double-check your login credentials for accuracy. Ensure there are no typos in your username or pass... show fix »
Login page sometimes does not appear

🛠️ Ensure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue... show fix »
Does not remember login information

🛠️ Check if the 'Remember Me' option is selected during login. If not, make sure to select it before lo... show fix »
Login errors persist

🛠️ Double-check your login credentials for accuracy. Ensure that caps lock is off and that you are ente... show fix »
 
Payments
CIH Pay option removed from home page

🛠️ Check if the feature has been moved to another section of the app. Look through the menus to find CI... show fix »
Bill payment confirmation screen issues

🛠️ Check your internet connection to ensure it is stable during the payment process. OR Try clearing... show fix »
CIH Pay option removed from home page

🛠️ Check if the CIH Pay option is available in the app's menu or settings. Sometimes features are reloc... show fix »
 
Freezing
Requires app restart to function

🛠️ Ensure your device has enough RAM available. Close unnecessary apps running in the background. OR... show fix »
Requires multiple app restarts to function

🛠️ Ensure your device has enough free memory. Go to Settings > Storage and delete unnecessary files or... show fix »
 
Compatibility
Incompatibility with Android 14

🛠️ Check if there is a beta version of the app available that supports Android 14. Sometimes developers... show fix »
Incompatibility with Android 14

🛠️ Check for any available updates for the app in the Google Play Store. Developers may release compati... show fix »
 
Account
Activation issues with account

🛠️ Ensure you have followed all activation steps correctly. Check your email for any activation links t... show fix »
Lost access to account after update

🛠️ Try resetting your password using the 'Forgot Password' option on the login page to regain access.... show fix »
App fails to activate accounts

🛠️ Ensure that you have a stable internet connection during the activation process. A weak connection c... show fix »
 
Bugs
App functionality inconsistent

🛠️ Ensure your app is updated to the latest version, as updates often fix bugs and improve functionalit... show fix »
 
Updates
Frequent bugs after updates

🛠️ Clear the app's cache and data after an update. Go to Settings > Apps > CIH > Storage > Clear Data.... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
CIH BANK
Email:
  cihonline@cihbank.ma
Website:
🌐 www.cihmobile.ma
Terms/Privacy:
⚔️ https://www.cihnet.co.ma/Portals/_default/Skins/CIH/images/newSkinImgs/PoliciesCIHMOBILE.html
 Private Data CIH collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. view Wi-Fi connections
  9. view network connections
  10. disable your screen lock
  11. control flashlight
  12. full network access
  13. control Near Field Communication
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. read Google service configuration
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
64.0%

Negative experience
32.0%

Neutral
3.8%

~ from our NLP analysis of 79,978 combined software ratings.