fix problems on Monese [android]

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—— Run into issues on Monese? Get help pending when official support gets back to you!

Monese - Mobile Money Account
Info:
company: Monese Ltd
: support@monese.com
: www.monese.com
: Eagle House 163 City Road, London EC1V 1NR
Chat with our AI-based Monese Support
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Audio issue

Microphones do not work

Fix: Check your device settings to ensure that the Monese app has permission to access the microphone. Go to Settings > Apps > Monese > Permissio... ⇲
 
Support issue

Zero customer service

Fix: Utilize the in-app help section or FAQ to find answers to common questions. This can often resolve issues without needing direct customer se... ⇲

Automated services do not cover all issues

Fix: Review the automated service options carefully to ensure you are selecting the correct category for your issue. Sometimes, selecting a diffe... ⇲

Long wait times for support

Fix: Try reaching out during off-peak hours, such as early mornings or late evenings, when support may be less busy. OR Use the app's self-ser... ⇲

No response to emails

Fix: Check your spam or junk folder to ensure that responses are not being filtered out. OR If you have not received a response, consider rese... ⇲
 
Messages issue

In-app chat has been down

Fix: Check for app updates in the Google Play Store. Updating the app may resolve any bugs affecting the in-app chat feature. OR Try accessing... ⇲

Monese chat not available

Fix: Try restarting the app or your device to see if the chat feature becomes available again. OR Check for app updates in the Google Play Sto... ⇲
 
Payments issue

High charges for online transfers

Fix: Review the transfer fees in the app before making a transaction. Consider using alternative methods or services that may offer lower fees fo... ⇲

Fees for failed transactions

Fix: Ensure that you have sufficient funds in your account before initiating a transaction to avoid fees. Double-check the transaction details fo... ⇲

Card not working

Fix: Check if the card is activated in the app. If not, follow the activation steps provided in the app. OR Ensure that the card is not expire... ⇲
 
Account issue

Slow account processing

Fix: Ensure that you are using a stable internet connection when accessing your account to avoid delays caused by connectivity issues. OR Clea... ⇲

Account activation delays

Fix: Check your email for any verification links or additional information required for activation. Sometimes, a simple confirmation can speed up... ⇲

Blocked accounts without explanation

Fix: Review the app's terms and conditions to ensure compliance. Sometimes, accounts are blocked due to policy violations. OR If your account... ⇲

Address verification issues

Fix: Ensure that the address you are submitting matches exactly with the documents you are providing. Any discrepancies can lead to verification... ⇲

Inactive account fees

Fix: Regularly log into your account to keep it active and avoid inactivity fees. Set reminders if necessary. OR Consider making small transac... ⇲
 
Slow issue

Slowdowns with transfers

Fix: Check the status of the transfer in the app. Sometimes, transfers may take longer due to banking hours or holidays. OR If a transfer is t... ⇲
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 what users are saying
Good experience
72.8%

Bad experience
25.7%

Neutral
0.8%

~ from our NLP analysis of 102,621 combined software ratings.

 Private Data Monese collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. full network access
  14. control Near Field Communication
  15. run at startup
  16. control vibration
  17. prevent device from sleeping
  18. read Google service configuration
  19. receive data from Internet