Fix Monese errors on android

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20 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
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Audio
Microphones do not work

🛠️ Check your device settings to ensure that the Monese app has permission to access the microphone. Go... show fix »
 
Support
Zero customer service

🛠️ Utilize the in-app help section or FAQ to find answers to common questions. This can often resolve i... show fix »
Automated services do not cover all issues

🛠️ Review the automated service options carefully to ensure you are selecting the correct category for... show fix »
Long wait times for support

🛠️ Try reaching out during off-peak hours, such as early mornings or late evenings, when support may be... show fix »
No response to emails

🛠️ Check your spam or junk folder to ensure that responses are not being filtered out. OR If you hav... show fix »
 
Messages
In-app chat has been down

🛠️ Check for app updates in the Google Play Store. Updating the app may resolve any bugs affecting the... show fix »
App chat not available

🛠️ Try restarting the app or your device to see if the chat feature becomes available again. OR Chec... show fix »
 
Payments
High charges for online transfers

🛠️ Review the transfer fees in the app before making a transaction. Consider using alternative methods... show fix »
Fees for failed transactions

🛠️ Ensure that you have sufficient funds in your account before initiating a transaction to avoid fees.... show fix »
Card not working

🛠️ Check if the card is activated in the app. If not, follow the activation steps provided in the app.... show fix »
 
Account
Slow account processing

🛠️ Ensure that you are using a stable internet connection when accessing your account to avoid delays c... show fix »
Account activation delays

🛠️ Check your email for any verification links or additional information required for activation. Somet... show fix »
Blocked accounts without explanation

🛠️ Review the app's terms and conditions to ensure compliance. Sometimes, accounts are blocked due to p... show fix »
Address verification issues

🛠️ Ensure that the address you are submitting matches exactly with the documents you are providing. Any... show fix »
Inactive account fees

🛠️ Regularly log into your account to keep it active and avoid inactivity fees. Set reminders if necess... show fix »
 
Slow
Slowdowns with transfers

🛠️ Check the status of the transfer in the app. Sometimes, transfers may take longer due to banking hou... show fix »
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 Contact Support
Developer:
Monese Ltd
Email:
  support@monese.com
Website:
🌐 www.monese.com
Terms/Privacy:
⚔️ https://monese.com/privacy
 Private Data Monese collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. full network access
  14. control Near Field Communication
  15. run at startup
  16. control vibration
  17. prevent device from sleeping
  18. read Google service configuration
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
72.8%

Negative experience
25.7%

Neutral
0.8%

~ from our NLP analysis of 102,621 combined software ratings.