fix problems on FamilyAlbum [android]

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—— Run into issues on FamilyAlbum? Get help pending when official support gets back to you!

FamilyAlbum - Photo Sharing
Info:
company: MIXI, Inc.
: support@mitene.us
: mitene.us
: 東京都渋谷区渋谷二丁目24番12号 渋谷スクランブルスクエア36F
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Camera issue

Facial recognition is inaccurate

Fix: Ensure that the app is updated to the latest version, as updates may improve facial recognition algorithms. Check the app settings to see if... ⇲
 
Features issue

No bulk photo selection

Fix: Select photos one by one for uploading, but consider organizing your photos into smaller groups before uploading to make the process more ma... ⇲

Limited album creation for free users

Fix: Maximize the use of the albums you can create by organizing photos into themed albums or by family events. This can help you make the most o... ⇲

No option to sort photos into separate albums

Fix: Use the existing album feature to create themed albums based on events or family members. This can help you organize photos even without a s... ⇲

Difficulty in tagging photos manually

Fix: Take your time to tag photos immediately after uploading them. This can help you remember who is in each photo and make the process easier.... ⇲

Inability to group family members for sharing

Fix: Create separate albums for different family groups to manage sharing more effectively. This allows you to control who sees what without need... ⇲

No option to add multiple videos in sequence

Fix: Upload videos one at a time, but consider creating a video montage using a video editing app before uploading to FamilyAlbum. This allows yo... ⇲
 
UI issue

FamilyAlbum returns to top of album after viewing

Fix: After viewing a photo, try using the back button instead of the home button to return to the album. This may help maintain your position in... ⇲
 
Video issue

Color inaccuracies in video previews

Fix: Check your device's display settings to ensure that color profiles are set correctly. Sometimes, adjusting brightness and color settings can... ⇲
 
Downloads issue

No mass download feature on web version

Fix: Download photos individually from the web version. If you have a large number of photos, consider using a download manager that can help aut... ⇲
 
Ads issue

Intrusive ads even in premium version

Fix: Check the app settings to see if there are options to limit ad visibility or customize your experience. Sometimes, toggling certain settings... ⇲

Non-stop advertising and nag banners

Fix: Look for an option in the app settings to disable notifications or promotional banners. This can help reduce distractions while using the ap... ⇲
 
Loading issue

Slow loading times for photos

Fix: Ensure that your internet connection is stable and fast. If possible, switch to a Wi-Fi connection for better performance when loading photo... ⇲
 
Uploads issue

Inability to add captions during upload

Fix: Add captions after uploading photos by editing each photo individually. Look for an edit option in the app that allows you to add text or de... ⇲
 
Privacy issue

Cannot change visibility of pictures in bulk

Fix: Change the visibility settings for each photo individually after uploading. This may be time-consuming, but it ensures that each photo is se... ⇲
 
Syncing issue

Inconsistent photo organization

Fix: Regularly review and reorganize your albums to maintain consistency. Set a schedule to go through your albums and ensure that photos are cat... ⇲
 
Customization issue

Limited personalization options for user profiles

Fix: Explore the available settings in the app to customize your profile as much as possible. Sometimes, small changes can enhance your experienc... ⇲
 
Payments issue

No option for yearly subscription

Fix: If you prefer a yearly subscription, consider budgeting for the monthly subscription over the year. This can help you manage costs more effe... ⇲
 
Crashes issue

FamilyAlbum crashes or fails to upload on Android

Fix: Ensure that your app is updated to the latest version. Check for updates in the Google Play Store and install them if available. OR Clear... ⇲
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 what users are saying
Good experience
96.6%

Bad experience
2.0%

Neutral
1.4%

~ from our NLP analysis of 270,629 combined software ratings.

 Private Data FamilyAlbum collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. run at startup
  8. prevent device from sleeping
  9. read Home settings and shortcuts
  10. write Home settings and shortcuts
  11. receive data from Internet

  Cost of Subscriptions
  1. $5.99 - $109.00 per item