Fix Candy Simply-Fi errors on android

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Bugs
Does not remember last position

🛠️ Check if there is a setting within the app that allows you to save your last used settings or prefer... show fix »
Inaccurate error messages

🛠️ Cross-reference error messages with the app's help section or user manual to understand their true m... show fix »
 
Compatibility
Requires NFC to connect

🛠️ Ensure that NFC is enabled on your device by going to Settings > Connected devices > Connection pref... show fix »
Cannot add multiple devices of the same type

🛠️ Check if there is a limit to the number of devices you can add in the app settings or documentation.... show fix »
Poor Alexa integration

🛠️ Ensure that both the Candy simply-Fi app and the Alexa app are updated to their latest versions to e... show fix »
App does not support certain models

🛠️ Verify if your appliance model is listed as compatible with the app. If not, consider using manual c... show fix »
 
Performance
Inconsistent performance

🛠️ Close any unnecessary background apps to free up system resources, which can improve app performance... show fix »
 
Network
Cannot connect after Wi-Fi changes

🛠️ Forget the Wi-Fi network on your device and reconnect to it by going to Settings > Network & interne... show fix »
Inability to control appliances remotely

🛠️ Ensure that your appliances are connected to a stable Wi-Fi network and that remote control is enabl... show fix »
Difficult to set up after changing Wi-Fi password

🛠️ Forget the old Wi-Fi network on your device and reconnect with the new password by going to Settings... show fix »
App fails to connect to appliances

🛠️ Ensure that both your device and the appliance are connected to the same Wi-Fi network and that the... show fix »
 
Installation
Error messages during setup

🛠️ Ensure that you are following the setup instructions precisely. Double-check each step to make sure... show fix »
Requires reinstallation to function

🛠️ If the app frequently requires reinstallation, try clearing the app cache and data regularly to prev... show fix »
 
Features
Limited functionality compared to manual controls

🛠️ Explore all the features of the app thoroughly to ensure you are not missing any hidden functionalit... show fix »
Limited features available on app

🛠️ Explore all sections of the app to ensure you are not missing any features that might be hidden or n... show fix »
Inability to view cycle status remotely

🛠️ Ensure that your appliance is connected to a stable Wi-Fi network and that remote monitoring is enab... show fix »
Cannot access certain programs

🛠️ Ensure that your appliance is compatible with the app and that all firmware is up to date. OR Exp... show fix »
 
Login
Frequent logouts

🛠️ Ensure that your internet connection is stable, as connectivity issues can cause the app to log out... show fix »
 
Support
Unresponsive customer support

🛠️ Utilize online forums and communities where other users might have shared solutions to similar issue... show fix »
 
Freezing
App freezes during use

🛠️ Clear the app cache and data by going to Settings > Apps > Candy simply-Fi > Storage > Clear Cache a... show fix »
 
Account
App does not support multiple accounts

🛠️ If multiple accounts are needed, consider using a shared account for all users to access the app.... show fix »
Requires constant account recreation

🛠️ Ensure that your internet connection is stable, as connectivity issues can cause account-related pro... show fix »
 
Notifications
Inconsistent notifications

🛠️ Ensure that notifications are enabled for the app by going to Settings > Apps > Candy simply-Fi > No... show fix »
 
UI
App displays incorrect language

🛠️ Check the app settings for a language option and set it to your preferred language. OR Ensure you... show fix »
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 Contact Support
Developer:
Smart Home Haier Europe
Email:
  support@candy-hoover.com
Website:
🌐 candysimplyfi.com
Terms/Privacy:
⚔️ https://go.he.services/privacy/V3/en_GB/privacy.html
 Private Data Candy simply-Fi collects from your Android
  1. retrieve running apps
  2. find accounts on the device
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. directly call phone numbers
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. create accounts and set passwords
  14. pair with Bluetooth devices
  15. access Bluetooth settings
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. full network access
  19. control Near Field Communication
  20. run at startup
  21. reorder running apps
  22. use accounts on the device
  23. control vibration
  24. prevent device from sleeping
  25. download files without notification
  26. receive data from Internet

 Breakdown of Software Ratings
Negative experience
77.6%

Positive experience
15.6%

Neutral
5.7%

~ from our NLP analysis of 37,152 combined software ratings.