fix problems on EGovPH [android]

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—— Run into issues on EGovPH? Get help pending when official support gets back to you!

eGovPH
Info:
company: DICT eGovernment
: support@e.gov.ph
: e.gov.ph
Chat with our AI-based eGovPH Support
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UI issue

Difficult to enter information

Fix: Check if your keyboard settings are set to a language you are comfortable with. Change the keyboard layout if necessary in your device setti... ⇲

Cannot navigate back to main menu

Fix: Look for a 'Home' or 'Main Menu' button on the screen, or try tapping the back button on your device to return to the previous screen. OR... ⇲

Hyperlinks unclickable

Fix: Try long-pressing the hyperlink to see if a menu appears that allows you to open it in a new tab or window. OR Copy the hyperlink text an... ⇲

User experience is frustrating

Fix: Take a moment to familiarize yourself with the app layout. Look for a tutorial or help section within the app that may guide you. OR Cons... ⇲

QR code partially obscured

Fix: Try adjusting the camera angle or distance to ensure the entire QR code is visible in the frame. OR If the QR code is still obscured, tak... ⇲

Cannot enlarge QR code

Fix: Try taking a screenshot of the QR code and then zooming in on the screenshot using your device's photo viewer. OR If the app allows, try... ⇲

ID gets cut off on edge

Fix: Adjust the camera angle or distance when capturing the ID to ensure the entire ID is within the frame. OR If the ID is still cut off, try... ⇲

ID details cut off in display

Fix: Try rotating your device to landscape mode to see if the display adjusts and shows the full ID details. OR Check your device's display se... ⇲

Repetitive instructions

Fix: Take notes or screenshots of the instructions for quick reference, reducing the need to re-read them each time. OR If possible, create a... ⇲

No back button during processes

Fix: Use the device's physical back button or gesture to navigate back to the previous screen if the app does not provide one. OR Look for a '... ⇲
 
Login issue

Login credentials not recognized

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is off and that there are no extra spaces. OR... ⇲
 
Account issue

Passport verification fails

Fix: Ensure that the passport details you are entering match exactly with the information on your passport, including spelling and format. OR... ⇲

Account creation fails

Fix: Ensure that you meet all the requirements for account creation, such as age or residency restrictions, if applicable. OR Try using a diff... ⇲

Verification system is deplorable

Fix: Ensure that all required documents are uploaded in the correct format and size as specified by the app. Check for any error messages that ma... ⇲
 
Slow issue

Service is slow and lagging

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the speed improves. OR Clear the app cache by going to you... ⇲
 
Registration issue

Registration process has vague errors

Fix: Review all fields for any missing or incorrectly formatted information. Ensure all required fields are filled out correctly. OR Try regis... ⇲
 
Updates issue

Inaccessible digital ID after update

Fix: Check if the app requires you to log in again after the update. Log in to see if your digital ID reappears. OR Look for an 'Update' or 'S... ⇲
 
Security issue

Lack of two-way authentication

Fix: Enable any available security features in the app settings, such as biometric login or PIN protection, to enhance security. OR Consider u... ⇲

eGovPH security concerns

Fix: Ensure that your device's operating system and the app are both updated to the latest versions to benefit from security patches. OR Use a... ⇲

Security vulnerabilities

Fix: Regularly update the app to the latest version to ensure you have the latest security patches and features. OR Use strong, unique passwor... ⇲
 
Compatibility issue

Not all IDs supported

Fix: Check the app's documentation or help section to see which IDs are accepted and ensure you are using one of those. OR If your ID is not s... ⇲

Digital ID not accepted by some establishments

Fix: Carry a physical copy of your ID or other accepted forms of identification as a backup when visiting establishments. OR Ask the establish... ⇲

Limited services available

Fix: Explore the app thoroughly to ensure you are aware of all available services. Check for any updates or announcements regarding new services... ⇲
 
Camera issue

Camera fails to recognize QR code

Fix: Clean the camera lens to ensure there are no obstructions affecting the image quality. OR Try using a different lighting condition or bac... ⇲

QR code scanning issues

Fix: Ensure that the QR code is well-lit and not obstructed. Hold your device steady and at the correct distance from the code for optimal scanni... ⇲
 
Bugs issue

Biometrics feature has bugs

Fix: Re-register your biometric data in the app settings to see if that resolves the issue. OR Check for any updates to the app that may addre... ⇲
 
Notifications issue

Incomplete transaction notifications

Fix: Check your app settings to ensure that notifications are enabled. Look for a 'Notifications' section and toggle it on if necessary. OR Re... ⇲
 
Settings issue

No option to change registered email or phone number

Fix: Look for an 'Account Settings' or 'Profile' section within the app where you may be able to update your contact information. OR If no opt... ⇲
 
Privacy issue

Lack of offline data access

Fix: Download any necessary documents or information while connected to the internet so you can access them offline later. OR Check if the app... ⇲
 
Customization issue

No dark mode feature

Fix: Check your device's display settings to see if enabling dark mode at the system level affects the app's appearance. OR Consider using a t... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
3.8%

Neutral
3.8%

~ from our NLP analysis of 47,719 combined software ratings.

 Private Data eGovPH collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. prevent device from sleeping
  13. read Google service configuration
  14. receive data from Internet