I have a problem with EGovPH
Let us help you find a quick solution by selecting your issue from below
🛠️ Go to the app settings and look for the 'Country' or 'Region' option. Manually select your correct c... More details »
🛠️ Check if your keyboard settings are set to a language you are comfortable with. Change the keyboard... More details »
🛠️ Double-check that you are entering the correct username and password. Ensure that Caps Lock is off a... show fix »
🛠️ Ensure that the passport details you are entering match exactly with the information on your passpor... show fix »
🛠️ Look for a 'Home' or 'Main Menu' button on the screen, or try tapping the back button on your device... show fix »
🛠️ Check your internet connection. Switch between Wi-Fi and mobile data to see if the speed improves.... show fix »
🛠️ Try long-pressing the hyperlink to see if a menu appears that allows you to open it in a new tab or... show fix »
🛠️ Take a moment to familiarize yourself with the app layout. Look for a tutorial or help section withi... show fix »
🛠️ Review all fields for any missing or incorrectly formatted information. Ensure all required fields a... show fix »
🛠️ Ensure that you meet all the requirements for account creation, such as age or residency restriction... show fix »
🛠️ Check if the app requires you to log in again after the update. Log in to see if your digital ID rea... show fix »
🛠️ Try adjusting the camera angle or distance to ensure the entire QR code is visible in the frame. O... show fix »
🛠️ Enable any available security features in the app settings, such as biometric login or PIN protectio... show fix »
🛠️ Check the app's documentation or help section to see which IDs are accepted and ensure you are using... show fix »
🛠️ Carry a physical copy of your ID or other accepted forms of identification as a backup when visiting... show fix »
🛠️ Ensure that your device's operating system and the app are both updated to the latest versions to be... show fix »
🛠️ Clean the camera lens to ensure there are no obstructions affecting the image quality. OR Try usi... show fix »
🛠️ Re-register your biometric data in the app settings to see if that resolves the issue. OR Check f... show fix »
🛠️ Close any other apps running in the background to free up system resources and improve loading times... show fix »
🛠️ Try taking a screenshot of the QR code and then zooming in on the screenshot using your device's pho... show fix »
🛠️ Adjust the camera angle or distance when capturing the ID to ensure the entire ID is within the fram... show fix »
🛠️ Go to the app settings and look for the 'Country' or 'Region' option. Manually select your correct c... show fix »
🛠️ Ensure your keyboard settings are optimized for ease of use. Consider using a different keyboard app... show fix »
🛠️ Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you... show fix »
🛠️ Look for a 'Home' or 'Main Menu' button within the app interface. If none exists, try tapping the ap... show fix »
🛠️ Check your internet connection. Switch between Wi-Fi and mobile data to see if the speed improves. R... show fix »
🛠️ Try tapping and holding the hyperlink to see if a context menu appears with options to open the link... show fix »
🛠️ Take a moment to familiarize yourself with the app's layout and features. Look for a tutorial or hel... show fix »
🛠️ Ensure that all required documents are uploaded in the correct format and size as specified by the a... show fix »
🛠️ Double-check all fields during account creation for any errors or omissions. Ensure that your passwo... show fix »
🛠️ Carry a physical form of identification as a backup when visiting establishments that may not accept... show fix »
🛠️ Regularly update the app to the latest version to ensure you have the latest security patches and fe... show fix »
🛠️ Ensure that the QR code is well-lit and not obstructed. Hold your device steady and at the correct d... show fix »
🛠️ Check your app settings to ensure that notifications are enabled. Look for a 'Notifications' section... show fix »
🛠️ Explore the app thoroughly to ensure you are aware of all available services. Check for any updates... show fix »
🛠️ Try rotating your device to landscape mode to see if the display adjusts and shows the full ID detai... show fix »
🛠️ Look for an 'Account Settings' or 'Profile' section within the app where you may be able to update y... show fix »
🛠️ Download any necessary documents or information while connected to the internet so you can access th... show fix »
🛠️ Check your device's display settings to see if enabling dark mode at the system level affects the ap... show fix »
🛠️ Take notes or screenshots of the instructions for quick reference, reducing the need to re-read them... show fix »
🛠️ Use the device's physical back button or gesture to navigate back to the previous screen if the app... show fix »