Fix EGovPH errors on android

Experiencing issues? Solve common eGovPH problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click

33 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
All
 
UI
Difficult to enter information

🛠️ Check if your keyboard settings are set to a language you are comfortable with. Change the keyboard... show fix »
Cannot navigate back to main menu

🛠️ Look for a 'Home' or 'Main Menu' button on the screen, or try tapping the back button on your device... show fix »
Hyperlinks unclickable

🛠️ Try long-pressing the hyperlink to see if a menu appears that allows you to open it in a new tab or... show fix »
User experience is frustrating

🛠️ Take a moment to familiarize yourself with the app layout. Look for a tutorial or help section withi... show fix »
QR code partially obscured

🛠️ Try adjusting the camera angle or distance to ensure the entire QR code is visible in the frame. O... show fix »
Cannot enlarge QR code

🛠️ Try taking a screenshot of the QR code and then zooming in on the screenshot using your device's pho... show fix »
ID gets cut off on edge

🛠️ Adjust the camera angle or distance when capturing the ID to ensure the entire ID is within the fram... show fix »
ID details cut off in display

🛠️ Try rotating your device to landscape mode to see if the display adjusts and shows the full ID detai... show fix »
Repetitive instructions

🛠️ Take notes or screenshots of the instructions for quick reference, reducing the need to re-read them... show fix »
No back button during processes

🛠️ Use the device's physical back button or gesture to navigate back to the previous screen if the app... show fix »
Difficult to enter information

🛠️ Ensure your keyboard settings are optimized for ease of use. Consider using a different keyboard app... show fix »
Cannot navigate back to main menu

🛠️ Look for a 'Home' or 'Main Menu' button within the app interface. If none exists, try tapping the ap... show fix »
Hyperlinks unclickable

🛠️ Try tapping and holding the hyperlink to see if a context menu appears with options to open the link... show fix »
User experience is frustrating

🛠️ Take a moment to familiarize yourself with the app's layout and features. Look for a tutorial or hel... show fix »
 
Login
Login credentials not recognized

🛠️ Double-check that you are entering the correct username and password. Ensure that Caps Lock is off a... show fix »
Login credentials not recognized

🛠️ Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you... show fix »
 
Account
Passport verification fails

🛠️ Ensure that the passport details you are entering match exactly with the information on your passpor... show fix »
Account creation fails

🛠️ Ensure that you meet all the requirements for account creation, such as age or residency restriction... show fix »
Verification system is deplorable

🛠️ Ensure that all required documents are uploaded in the correct format and size as specified by the a... show fix »
Passport verification fails

🛠️ Ensure that the passport details you are entering match exactly with the information on your passpor... show fix »
Account creation fails

🛠️ Double-check all fields during account creation for any errors or omissions. Ensure that your passwo... show fix »
 
Slow
Service is slow and lagging

🛠️ Check your internet connection. Switch between Wi-Fi and mobile data to see if the speed improves.... show fix »
Service is slow and lagging

🛠️ Check your internet connection. Switch between Wi-Fi and mobile data to see if the speed improves. R... show fix »
 
Registration
Registration process has vague errors

🛠️ Review all fields for any missing or incorrectly formatted information. Ensure all required fields a... show fix »
 
Updates
Inaccessible digital ID after update

🛠️ Check if the app requires you to log in again after the update. Log in to see if your digital ID rea... show fix »
 
Security
Lack of two-way authentication

🛠️ Enable any available security features in the app settings, such as biometric login or PIN protectio... show fix »
App security concerns

🛠️ Ensure that your device's operating system and the app are both updated to the latest versions to be... show fix »
Security vulnerabilities

🛠️ Regularly update the app to the latest version to ensure you have the latest security patches and fe... show fix »
 
Compatibility
Not all IDs supported

🛠️ Check the app's documentation or help section to see which IDs are accepted and ensure you are using... show fix »
Digital ID not accepted by some establishments

🛠️ Carry a physical copy of your ID or other accepted forms of identification as a backup when visiting... show fix »
Limited services available

🛠️ Explore the app thoroughly to ensure you are aware of all available services. Check for any updates... show fix »
Digital ID not accepted by some establishments

🛠️ Carry a physical form of identification as a backup when visiting establishments that may not accept... show fix »
 
Camera
Camera fails to recognize QR code

🛠️ Clean the camera lens to ensure there are no obstructions affecting the image quality. OR Try usi... show fix »
QR code scanning issues

🛠️ Ensure that the QR code is well-lit and not obstructed. Hold your device steady and at the correct d... show fix »
 
Bugs
Biometrics feature has bugs

🛠️ Re-register your biometric data in the app settings to see if that resolves the issue. OR Check f... show fix »
 
Notifications
Incomplete transaction notifications

🛠️ Check your app settings to ensure that notifications are enabled. Look for a 'Notifications' section... show fix »
 
Settings
No option to change registered email or phone number

🛠️ Look for an 'Account Settings' or 'Profile' section within the app where you may be able to update y... show fix »
App auto-selects incorrect country

🛠️ Go to the app settings and look for the 'Country' or 'Region' option. Manually select your correct c... show fix »
 
Privacy
Lack of offline data access

🛠️ Download any necessary documents or information while connected to the internet so you can access th... show fix »
 
Customization
No dark mode feature

🛠️ Check your device's display settings to see if enabling dark mode at the system level affects the ap... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
DICT eGovernment
Email:
  support@e.gov.ph
Website:
🌐 e.gov.ph
Terms/Privacy:
⚔️ https://e.gov.ph/privacy-policy
 Private Data eGovPH collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. prevent device from sleeping
  13. read Google service configuration
  14. receive data from Internet

 Breakdown of Software Ratings
Positive experience
91.7%

Negative experience
3.8%

Neutral
3.8%

~ from our NLP analysis of 47,719 combined software ratings.