fix problems on AweSun Remote Desktop [android]

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—— Run into issues on AweSun Remote Desktop? Get help pending when official support gets back to you!

AweSun Remote Desktop
Info:
company: AWERAY PTE. LTD.
: contactus@aweray.com
: sun.aweray.com
Chat with our AI-based AweSun Remote Desktop Support
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Account issue

Partner ID changes every time

Fix: 1. Understand that the Partner ID is designed to change for security reasons. Always check the ID on the host device before connecting. 2. I... ⇲
 
Privacy issue

Blank screen feature for privacy doesn't work

Fix: 1. Ensure that the blank screen feature is enabled in the app settings before starting a remote session. 2. Check if there are any permissio... ⇲
 
Screen issue

Brightness driver stopped working

Fix: 1. Check the display settings on your Android device to ensure brightness is not set to minimum. 2. Restart the device to refresh the displa... ⇲
 
Network issue

Unknown connection error on Android app

Fix: 1. Ensure that both devices are on the same network and that there are no firewall settings blocking the connection. 2. Restart the AweSun a... ⇲

Frequent disconnections on Windows app

Fix: 1. Check your internet connection for stability. Use a wired connection if possible. 2. Ensure that both the AweSun app and your operating s... ⇲
 
Slow issue

Lag in screen mirroring

Fix: 1. Check your internet speed using a speed test app. A slow connection can cause lag. 2. Close any unnecessary applications on both devices... ⇲
 
Customization issue

Free version only in black and white

Fix: 1. If color is essential, consider upgrading to the paid version of AweSun for full features. 2. Alternatively, check if there are any setti... ⇲
 
Bugs issue

Keyboard duplicates letters or words

Fix: 1. Check your keyboard settings on the Android device. Go to Settings > System > Languages & input > Virtual keyboard and adjust settings. 2... ⇲
 
Audio issue

Sound distortion or connection fails

Fix: 1. Check the audio settings in the AweSun app to ensure that audio is enabled. 2. Restart both devices to refresh the audio drivers. OR 1... ⇲

No microphone option for meetings

Fix: 1. Check the app settings to ensure that microphone permissions are granted. Go to Settings > Apps > AweSun > Permissions and enable the mic... ⇲
 
Syncing issue

Connection issues with devices on the same account

Fix: 1. Ensure that all devices are updated to the latest version of AweSun. 2. Log out and log back into your account on all devices to refresh... ⇲
 
Gameplay issue

Gaming mode is unusable

Fix: 1. Ensure that your device meets the minimum requirements for gaming mode. 2. Check the settings in the app to ensure gaming mode is enabled... ⇲
 
UI issue

AweSun Remote Desktop starts in vertical position

Fix: 1. Check your device's orientation settings. Go to Settings > Display and ensure that auto-rotate is enabled. 2. Restart the AweSun app afte... ⇲

Desktop backgrounds change to black

Fix: 1. Check the display settings on the host device to ensure that the background is set correctly. 2. Restart the AweSun app to refresh the co... ⇲
 
Installation issue

Requires sideloading apps

Fix: 1. If you are comfortable with sideloading, ensure you download the app from a trusted source. 2. Enable installation from unknown sources i... ⇲
 
Ads issue

Free trial misleading

Fix: 1. Review the terms and conditions of the free trial to understand its limitations. 2. Keep track of the trial period to avoid unexpected ch... ⇲
 
Settings issue

LAN scan option removed

Fix: 1. If the LAN scan option is not available, manually enter the IP address of the device you want to connect to. 2. Check for any updates to... ⇲
 
Registration issue

AweSun Remote Desktop registration issues

Fix: 1. Ensure that you have a stable internet connection during the registration process. 2. Clear the app cache and try registering again. OR... ⇲
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 what users are saying
Good experience
81.0%

Bad experience
16.0%

Neutral
3.0%

~ from our NLP analysis of 13,094 combined software ratings.

 Private Data AweSun Remote Desktop collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. change network connectivity
  11. allow Wi-Fi Multicast reception
  12. connect and disconnect from Wi-Fi
  13. control flashlight
  14. full network access
  15. change your audio settings
  16. run at startup
  17. control vibration
  18. prevent device from sleeping
  19. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $191.92 per item