fix problems on BinBin [android]

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—— Run into issues on BinBin? Get help pending when official support gets back to you!

BinBin
Info:
company: Bin Ulaşım ve Akıllı Şehir Teknolojileri A.Ş.
: destek@binbinscooters.com
: binbin.tech
Chat with our AI-based BinBin Support
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Support issue

no option to report issues

Fix: Use the app's feedback feature if available. Navigate to the settings or help section to find an option to send feedback or report issues di... ⇲

inaccessible customer support

Fix: Check if there are alternative contact methods listed on the app or website, such as social media accounts or a help center that might provi... ⇲

email for support inactive

Fix: Look for alternative contact methods within the app or on the official website, such as live chat or a support ticket system. OR If the e... ⇲

no support for broken scooters

Fix: If you encounter a broken scooter, take a photo and document the issue for reporting later through the app or community forums. OR Use th... ⇲
 
Bugs issue

random scooter activation

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to scooter activation. Check the Google Play Store fo... ⇲

scooters malfunction frequently

Fix: Before starting a ride, check the scooter for any visible issues. If you notice something wrong, do not use it and report the issue through... ⇲

unilateral trip opening by service

Fix: Check the app settings to see if there is an option to disable automatic trip opening or notifications related to it. OR If this happens... ⇲

design bugs leading to overcharges

Fix: Keep track of your rides and charges manually to identify any discrepancies and report them through the app or community forums. OR Take... ⇲
 
Ads issue

pop-up offers activate subscriptions

Fix: Review your app settings to see if there is an option to disable notifications or pop-ups related to offers and subscriptions. OR Be caut... ⇲
 
Crashes issue

BinBin crashes during payment

Fix: Ensure that your device has enough storage space and memory available. Clear unnecessary apps or files to free up space. OR Try using a d... ⇲
 
Slow issue

scooters slow down unexpectedly

Fix: Check if the scooter battery is low before starting your ride, as this can affect performance. If the battery is low, consider finding anoth... ⇲

slow app performance

Fix: Clear the app cache and data to improve performance. Go to Settings > Apps > BinBin > Storage > Clear Cache and Clear Data. OR Close othe... ⇲
 
Loading issue

BinBin does not open

Fix: Restart your device to clear any temporary glitches that may be preventing the app from opening. OR Uninstall and reinstall the app from... ⇲
 
Updates issue

BinBin update made it slower

Fix: Clear the app cache after an update to remove any old data that may be causing slow performance. Go to Settings > Apps > BinBin > Storage >... ⇲
 
Account issue

wallet shows no account activity

Fix: Check your internet connection to ensure that the app can sync with the server. A poor connection may prevent account activity from displayi... ⇲

constant disconnection from account

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue persists... ⇲
 
Payments issue

extra charges for failed lock

Fix: Ensure that you are following the correct procedure for locking the scooter. Review any instructions provided in the app or on the scooter i... ⇲

money deducted without service

Fix: Document the transaction details, including time and amount, and check your transaction history in the app for any discrepancies. OR If y... ⇲

cannot start ride due to debt

Fix: Check your account balance and ensure that you have sufficient funds to start a ride. If you are in debt, consider adding funds to your wall... ⇲

issues adding funds

Fix: Check your payment method to ensure it is valid and has sufficient funds. Try using a different payment method if available. OR Clear the... ⇲

insufficient balance errors when locking

Fix: Ensure that you have enough balance in your wallet before attempting to lock the scooter. Check your wallet balance in the app. OR If you... ⇲
 
UI issue

poor user interface

Fix: Familiarize yourself with the app layout by exploring all sections. Sometimes, user experience improves with usage as you learn where featur... ⇲
 
Network issue

server downtime

Fix: Check the app's social media pages or community forums for any announcements regarding server maintenance or downtime. OR Try using the a... ⇲
 
Registration issue

confirmation code not sent

Fix: Check your spam or junk email folder to ensure the confirmation code did not get filtered out. OR Try resending the confirmation code fro... ⇲
 
Syncing issue

ride not ending in system

Fix: Ensure that you are following the correct procedure to end the ride as per the app instructions. Double-check the app for any prompts to con... ⇲
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 what users are saying
Good experience
65.6%

Bad experience
32.8%

Neutral
0.8%

~ from our NLP analysis of 59,815 combined software ratings.

 Private Data BinBin collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. change network connectivity
  10. allow Wi-Fi Multicast reception
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. run at startup
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. receive data from Internet