fix problems on SonosTube [android]

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—— Run into issues on SonosTube? Get help pending when official support gets back to you!

SonosTube - Player for Sonos
Info:
company: Frontier App Limited
: support@frontierapp.com
: frontierapp.com
: NO.45 HOI YUEN ROAD KWUN TONG KL, Hong Kong
Chat with our AI-based SonosTube Support
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Loading issue

SonosTube frequently buffers

Fix: 1. Check your internet connection: Ensure that you have a stable and strong Wi-Fi connection. You can do this by running a speed test on you... ⇲
 
Audio issue

Audio and video sync issues

Fix: 1. Restart the app: Close the app completely and then reopen it. This can sometimes resolve temporary sync issues. 2. Check for updates: En... ⇲

Playback stops mid-song

Fix: 1. Check your internet connection: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice... ⇲
 
Bugs issue

Inconsistent functionality

Fix: 1. Reinstall the app: Uninstall SonosTube from your device and then reinstall it from the Google Play Store. This can help resolve any corru... ⇲
 
Syncing issue

Playlist syncing not available

Fix: 1. Manually create playlists: If automatic syncing is not available, consider creating playlists manually within the app. This can be done b... ⇲
 
Permissions issue

Requires excessive permissions

Fix: 1. Review permissions: Go to Settings > Apps > SonosTube > Permissions. Review the permissions requested and disable any that seem unnecessa... ⇲
 
Crashes issue

SonosTube crashes or freezes

Fix: 1. Update the app: Ensure you are using the latest version of SonosTube. Go to the Google Play Store, search for the app, and update if nece... ⇲
 
Glitches issue

Volume control is glitchy

Fix: 1. Check device volume settings: Ensure that your device's volume settings are properly configured. Sometimes, the device's volume may be mu... ⇲
 
Compatibility issue

Content availability issues

Fix: 1. Check your region settings: Some content may not be available in your region. Ensure that your account settings reflect your current loca... ⇲
 
UI issue

Full screen mode covers navigation buttons

Fix: 1. Adjust screen settings: Check if there are any settings within the app that allow you to adjust the full-screen mode or hide the navigati... ⇲

Confusing navigation and functionality

Fix: 1. Explore the app: Spend some time exploring the app's interface to familiarize yourself with its layout and features. Sometimes, confusion... ⇲
 
Payments issue

Restoring purchases can be problematic

Fix: 1. Check account settings: Ensure that you are logged into the correct account associated with your purchases. Sometimes, logging into a dif... ⇲
 
Updates issue

No updates for long periods

Fix: 1. Check for updates manually: Regularly check the Google Play Store for updates to SonosTube, as they may not always be automatically pushe... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check FAQs and forums: Look for answers in the app's FAQ section or user forums. Many common issues are discussed there, and you may find... ⇲
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 what users are saying
Good experience
56.6%

Bad experience
40.7%

Neutral
1.8%

~ from our NLP analysis of 3,111 combined software ratings.

 Private Data SonosTube collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. view Wi-Fi connections
  5. view network connections
  6. allow Wi-Fi Multicast reception
  7. full network access
  8. control vibration
  9. prevent device from sleeping
  10. Google Play license check

  Cost of Subscriptions
  1. $2.99 - $4.99 per item