Fix SOLARMAN Smart errors on android

I have a problem with SOLARMAN Smart
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UI
Clunky layout

🛠️ 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout... show fix »
Hourly and daily trends not displayed properly

🛠️ 1. Refresh the data: Try refreshing the app or logging out and back in to see if the trends update c... show fix »
New layout is not user-friendly

🛠️ 1. Familiarize yourself with the new layout: Spend time exploring the new layout to understand its s... show fix »
Smart feature not displayed when running

🛠️ 1. Check settings: Look in the app settings to see if the smart feature needs to be enabled or confi... show fix »
Crowded overall statistics

🛠️ 1. Simplify the view: If possible, look for options to customize or simplify the statistics view in... show fix »
Functions hidden in app

🛠️ 1. Explore all menus: Take time to explore all menus and submenus in the app to find hidden function... show fix »
Mostly text-based visuals

🛠️ 1. Look for visual options: Check if the app has settings to change the display to more graphical re... show fix »
Old app was easier to understand

🛠️ 1. Familiarize with new layout: Spend time exploring the new layout to become more comfortable with... show fix »
Not user-friendly

🛠️ 1. Explore user guides: Look for user guides or online resources that can help you navigate the app... show fix »
 
Bugs
Real-time data not accurate

🛠️ 1. Check device connections: Ensure all devices are properly connected and functioning to provide ac... show fix »
Production data inaccurate

🛠️ 1. Verify data sources: Ensure that the data being reported is coming from the correct sources and t... show fix »
Real data info ahead of local time

🛠️ 1. Check time zone settings: Ensure that the app is set to the correct time zone in the settings.... show fix »
Graph drawing software buggy

🛠️ 1. Restart the app: Close and reopen the app to see if this resolves any graphical issues. OR 2.... show fix »
Weather information incorrect

🛠️ 1. Check location settings: Ensure that the app is set to the correct location for accurate weather... show fix »
Shows zero consumption despite usage

🛠️ 1. Check device connections: Ensure that all devices are properly connected and reporting data accur... show fix »
 
Syncing
Sync time is poor

🛠️ 1. Check internet connection: Ensure you have a stable internet connection, as poor connectivity can... show fix »
Major synchronization issues with website

🛠️ 1. Ensure consistent internet connection: Make sure your device is connected to a stable internet co... show fix »
 
Settings
Difficult to configure logger

🛠️ 1. Refer to the user manual: Consult the user manual for step-by-step instructions on configuring th... show fix »
Cannot change settings via app

🛠️ 1. Check for settings access: Ensure you are looking in the correct section of the app for settings... show fix »
Inverter settings cannot be easily viewed or changed

🛠️ 1. Access settings through the main menu: Look for a dedicated section for inverter settings in the... show fix »
 
Updates
Does not auto-update

🛠️ 1. Enable auto-update: Go to the Google Play Store, find the SOLARMAN Smart app, and enable auto-upd... show fix »
No updates for app features

🛠️ 1. Check for updates regularly: Go to the Google Play Store and check for updates to ensure you have... show fix »
Information updates infrequently

🛠️ 1. Check for manual refresh options: Look for a refresh button in the app to manually update the inf... show fix »
 
Slow
Really slow refresh rate

🛠️ 1. Clear the app cache: Go to your device's Settings > Apps > SOLARMAN Smart > Storage > Clear Cache... show fix »
 
Customization
Lacks features

🛠️ 1. Explore the app settings: Sometimes, features may be hidden in the settings. Check the app's sett... show fix »
Real-time view cannot be customized

🛠️ 1. Check settings for customization options: Look in the app settings for any options related to cus... show fix »
Remote control feature missing

🛠️ 1. Explore app settings: Check if the remote control feature is hidden in the app settings or requir... show fix »
 
Network
Data not recorded when internet is down

🛠️ 1. Enable offline mode: Check if the app has an offline mode that allows data to be stored locally u... show fix »
Constantly shows 'All Devices Offline'

🛠️ 1. Check internet connection: Ensure your device has a stable internet connection. Restart your rout... show fix »
Data for offline period missing

🛠️ 1. Enable data logging: If the app has a data logging feature, ensure it is enabled to capture data... show fix »
Difficult to connect to plant

🛠️ 1. Check connection settings: Ensure that all connection settings are correctly configured in the ap... show fix »
 
Compatibility
Local mode inaccessible on Samsung devices

🛠️ 1. Check device settings: Ensure that the app has the necessary permissions to access local mode in... show fix »
 
Account
Password reset inconsistent

🛠️ 1. Follow the reset instructions carefully: Ensure you are following the password reset instructions... show fix »
 
Notifications
No notifications for issues

🛠️ 1. Check notification settings: Go to your device's Settings > Apps > SOLARMAN Smart > Notifications... show fix »
No SMS alert for zero generation

🛠️ 1. Check SMS settings: Ensure that SMS alerts are enabled in the app settings, if available. OR 2... show fix »
 
Search
Difficult to find parameters for graphs

🛠️ 1. Use search function: If the app has a search function, use it to quickly locate the parameters yo... show fix »
 
Screen
Screen orientation issues

🛠️ 1. Lock screen orientation: If the app does not support rotation, consider locking your screen orien... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
IGEN Tech
Email:
  SUPPORT@SOLARMANPV.COM
Terms/Privacy:
⚔️ https://protocol.solarmanpv.com/SOLARMAN/privacy_en.html
 Private Data SOLARMAN Smart collects from your Android
  1. retrieve running apps
  2. read sensitive log data
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. access extra location provider commands
  6. directly call phone numbers
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. access Bluetooth settings
  15. change network connectivity
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. control flashlight
  19. full network access
  20. draw over other apps
  21. control vibration
  22. prevent device from sleeping
  23. modify system settings
  24. receive data from Internet

 Breakdown of Software Ratings
Negative experience
57.9%

Positive experience
30.1%

Neutral
9.5%

~ from our NLP analysis of 6,063 combined software ratings.