fix problems on SOLARMAN Smart [android]

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—— Run into issues on SOLARMAN Smart? Get help pending when official support gets back to you!

SOLARMAN Smart
Info:
company: IGEN Tech
: SUPPORT@SOLARMANPV.COM
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UI issue

Clunky layout

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout better. This can help you navigate more... ⇲

Hourly and daily trends not displayed properly

Fix: 1. Refresh the data: Try refreshing the app or logging out and back in to see if the trends update correctly. OR 2. Check for updates: En... ⇲

New layout is not user-friendly

Fix: 1. Familiarize yourself with the new layout: Spend time exploring the new layout to understand its structure better. OR 2. Look for user... ⇲

Smart feature not displayed when running

Fix: 1. Check settings: Look in the app settings to see if the smart feature needs to be enabled or configured. OR 2. Restart the app: Sometim... ⇲

Crowded overall statistics

Fix: 1. Simplify the view: If possible, look for options to customize or simplify the statistics view in the app settings. OR 2. Use external... ⇲

Functions hidden in app

Fix: 1. Explore all menus: Take time to explore all menus and submenus in the app to find hidden functions. OR 2. Refer to user guides: If ava... ⇲

Mostly text-based visuals

Fix: 1. Look for visual options: Check if the app has settings to change the display to more graphical representations. OR 2. Use external too... ⇲

Old app was easier to understand

Fix: 1. Familiarize with new layout: Spend time exploring the new layout to become more comfortable with it. OR 2. Look for tutorials: Search... ⇲

Not user-friendly

Fix: 1. Explore user guides: Look for user guides or online resources that can help you navigate the app more effectively. OR 2. Provide feedb... ⇲
 
Bugs issue

Real-time data not accurate

Fix: 1. Check device connections: Ensure all devices are properly connected and functioning to provide accurate real-time data. OR 2. Refresh... ⇲

Production data inaccurate

Fix: 1. Verify data sources: Ensure that the data being reported is coming from the correct sources and that all devices are functioning properly... ⇲

Real data info ahead of local time

Fix: 1. Check time zone settings: Ensure that the app is set to the correct time zone in the settings. OR 2. Sync device time: Make sure your... ⇲

Graph drawing software buggy

Fix: 1. Restart the app: Close and reopen the app to see if this resolves any graphical issues. OR 2. Update the app: Ensure you are using the... ⇲

Weather information incorrect

Fix: 1. Check location settings: Ensure that the app is set to the correct location for accurate weather data. OR 2. Use alternative weather s... ⇲

Shows zero consumption despite usage

Fix: 1. Check device connections: Ensure that all devices are properly connected and reporting data accurately. OR 2. Refresh the app: Try ref... ⇲
 
Syncing issue

Sync time is poor

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as poor connectivity can affect sync times. OR 2. Restart the... ⇲

Major synchronization issues with website

Fix: 1. Ensure consistent internet connection: Make sure your device is connected to a stable internet connection when trying to sync data. OR... ⇲
 
Settings issue

Difficult to configure logger

Fix: 1. Refer to the user manual: Consult the user manual for step-by-step instructions on configuring the logger. OR 2. Explore settings: Spe... ⇲

Cannot change settings via app

Fix: 1. Check for settings access: Ensure you are looking in the correct section of the app for settings changes. OR 2. Restart the app: Somet... ⇲

Inverter settings cannot be easily viewed or changed

Fix: 1. Access settings through the main menu: Look for a dedicated section for inverter settings in the app's main menu or settings area. OR... ⇲
 
Updates issue

Does not auto-update

Fix: 1. Enable auto-update: Go to the Google Play Store, find the SOLARMAN Smart app, and enable auto-update in the app settings. OR 2. Manual... ⇲

No updates for app features

Fix: 1. Check for updates regularly: Go to the Google Play Store and check for updates to ensure you have the latest version of the app. OR 2.... ⇲

Information updates infrequently

Fix: 1. Check for manual refresh options: Look for a refresh button in the app to manually update the information. OR 2. Ensure app permission... ⇲
 
Slow issue

Really slow refresh rate

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > SOLARMAN Smart > Storage > Clear Cache. This can help improve performance by r... ⇲
 
Customization issue

Lacks features

Fix: 1. Explore the app settings: Sometimes, features may be hidden in the settings. Check the app's settings menu to see if there are any option... ⇲

Real-time view cannot be customized

Fix: 1. Check settings for customization options: Look in the app settings for any options related to customizing the real-time view. OR 2. Us... ⇲

Remote control feature missing

Fix: 1. Explore app settings: Check if the remote control feature is hidden in the app settings or requires activation. OR 2. Use alternative... ⇲
 
Network issue

Data not recorded when internet is down

Fix: 1. Enable offline mode: Check if the app has an offline mode that allows data to be stored locally until the internet connection is restored... ⇲

Constantly shows 'All Devices Offline'

Fix: 1. Check internet connection: Ensure your device has a stable internet connection. Restart your router if necessary. OR 2. Restart the ap... ⇲

Data for offline period missing

Fix: 1. Enable data logging: If the app has a data logging feature, ensure it is enabled to capture data even when offline. OR 2. Manually rec... ⇲

Difficult to connect to plant

Fix: 1. Check connection settings: Ensure that all connection settings are correctly configured in the app. OR 2. Restart devices: Restart bot... ⇲
 
Compatibility issue

Local mode inaccessible on Samsung devices

Fix: 1. Check device settings: Ensure that the app has the necessary permissions to access local mode in your device settings. OR 2. Restart t... ⇲
 
Account issue

Password reset inconsistent

Fix: 1. Follow the reset instructions carefully: Ensure you are following the password reset instructions exactly as provided in the app. OR 2... ⇲
 
Notifications issue

No notifications for issues

Fix: 1. Check notification settings: Go to your device's Settings > Apps > SOLARMAN Smart > Notifications and ensure notifications are enabled.... ⇲

No SMS alert for zero generation

Fix: 1. Check SMS settings: Ensure that SMS alerts are enabled in the app settings, if available. OR 2. Use alternative alert methods: Conside... ⇲
 
Search issue

Difficult to find parameters for graphs

Fix: 1. Use search function: If the app has a search function, use it to quickly locate the parameters you need. OR 2. Familiarize with the la... ⇲
 
Screen issue

Screen orientation issues

Fix: 1. Lock screen orientation: If the app does not support rotation, consider locking your screen orientation to either portrait or landscape m... ⇲
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 what users are saying
Bad experience
57.9%

Good experience
30.1%

Neutral
9.5%

~ from our NLP analysis of 6,063 combined software ratings.

 Private Data SOLARMAN Smart collects from your Android
  1. retrieve running apps
  2. read sensitive log data
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. access extra location provider commands
  6. directly call phone numbers
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. access Bluetooth settings
  15. change network connectivity
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. control flashlight
  19. full network access
  20. draw over other apps
  21. control vibration
  22. prevent device from sleeping
  23. modify system settings
  24. receive data from Internet