Fix American Airlines errors on android

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25 problems reported in the past 24 hours

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Updates
Limited features for partner flights

🛠️ Use the American Airlines website for booking and managing partner flights, as it may offer more com... show fix »
 
Login
Frequent login issues

🛠️ Reset your password through the app or website to ensure you are using the correct credentials, and... show fix »
Unnecessary app switching for login

🛠️ Use the 'Remember Me' feature during login to avoid repeated logins; ensure your device settings all... show fix »
 
Network
System not available errors

🛠️ Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists... show fix »
Frequent app timeouts

🛠️ Ensure you have a stable internet connection; switch between Wi-Fi and mobile data to see if the iss... show fix »
Inconsistent Wi-Fi and charging availability on flights

🛠️ Check the American Airlines website for information on Wi-Fi availability on your specific flight be... show fix »
 
Crashes
Frequent app crashes after updates

🛠️ Uninstall and reinstall the app to ensure a clean installation, which can resolve issues caused by c... show fix »
 
UI
Frustrating check-in process

🛠️ Prepare your travel documents and information in advance to streamline the check-in process; use the... show fix »
Inability to view upcoming trips easily

🛠️ Navigate to the 'My Trips' section of the app and ensure you are logged in with the correct account... show fix »
Bag status visibility issues

🛠️ Use the baggage tracking feature in the app to check the status of your bags; ensure you have entere... show fix »
Boarding pass retrieval failures

🛠️ Ensure that your boarding pass is saved in the app; if not, try accessing it through your email conf... show fix »
Unintuitive interface

🛠️ Take time to explore the app's features and layout; consider creating a user guide for yourself to n... show fix »
Boarding pass display failures

🛠️ Try refreshing the app or logging out and back in to see if the boarding pass appears; ensure you ha... show fix »
 
Support
Difficult customer service access

🛠️ Use the app's 'Help' or 'Contact Us' section to find FAQs and self-service options that may resolve... show fix »
 
Settings
Redress number requirement confusion

🛠️ Review the TSA guidelines regarding redress numbers and ensure you have entered it correctly in your... show fix »
Confusing reward redemption process

🛠️ Review the American Airlines AAdvantage program details on their website for clear instructions on h... show fix »
 
Bugs
Inconsistent standby information

🛠️ Check the standby list directly at the airport or through the American Airlines website for the most... show fix »
Lost baggage tracking issues

🛠️ Use the baggage tracking feature in the app to monitor your lost baggage status; ensure you have the... show fix »
Inaccurate flight status updates

🛠️ Cross-check flight status on the American Airlines website or a reliable flight tracking service for... show fix »
 
Notifications
Delayed check-in prompts

🛠️ Set a reminder for check-in time to ensure you are ready to check in as soon as it opens, which may... show fix »
Repetitive notification prompts

🛠️ Adjust your notification settings in the app to limit the types of alerts you receive; turn off non-... show fix »
 
Payments
Payment processing errors

🛠️ Ensure your payment information is up to date in the app; check for any restrictions on your payment... show fix »
 
Camera
Poor passport scan functionality

🛠️ Ensure your passport is well-lit and flat when scanning; try using a different scanning app if the A... show fix »
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 Contact Support
Developer:
American Airlines, Inc.
Email:
  aa.mobile@aa.com
Website:
🌐 www.aa.com
Terms/Privacy:
⚔️ https://www.aa.com/i18n/customer-service/support/privacy-policy.jsp
 Private Data American Airlines collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. full network access
  11. control Near Field Communication
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. Google Play license check
  16. read Google service configuration
  17. receive data from Internet

 Breakdown of Software Ratings
Positive experience
86.3%

Negative experience
10.9%

Neutral
2.8%

~ from our NLP analysis of 83,014 combined software ratings.