fix problems on American Airlines [android]

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—— Run into issues on American Airlines? Get help pending when official support gets back to you!

American Airlines
Info:
company: American Airlines, Inc.
: aa.mobile@aa.com
: www.aa.com
Chat with our AI-based American Airlines Support
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Updates issue

Limited features for partner flights

Fix: Use the American Airlines website for booking and managing partner flights, as it may offer more comprehensive features than the app. OR... ⇲
 
Login issue

Frequent login issues

Fix: Reset your password through the app or website to ensure you are using the correct credentials, and consider using a password manager to sto... ⇲

Unnecessary app switching for login

Fix: Use the 'Remember Me' feature during login to avoid repeated logins; ensure your device settings allow the app to save your credentials. O... ⇲
 
Network issue

System not available errors

Fix: Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists; sometimes connectivity can cause these... ⇲

Frequent app timeouts

Fix: Ensure you have a stable internet connection; switch between Wi-Fi and mobile data to see if the issue persists. OR Close other apps runn... ⇲

Inconsistent Wi-Fi and charging availability on flights

Fix: Check the American Airlines website for information on Wi-Fi availability on your specific flight before boarding. OR Bring a portable ch... ⇲
 
Crashes issue

Frequent app crashes after updates

Fix: Uninstall and reinstall the app to ensure a clean installation, which can resolve issues caused by corrupted files during the update process... ⇲
 
UI issue

Frustrating check-in process

Fix: Prepare your travel documents and information in advance to streamline the check-in process; use the app's check-in feature as soon as it op... ⇲

Inability to view upcoming trips easily

Fix: Navigate to the 'My Trips' section of the app and ensure you are logged in with the correct account to view your upcoming trips. OR Consi... ⇲

Bag status visibility issues

Fix: Use the baggage tracking feature in the app to check the status of your bags; ensure you have entered the correct baggage claim number. OR... ⇲

Boarding pass retrieval failures

Fix: Ensure that your boarding pass is saved in the app; if not, try accessing it through your email confirmation or the American Airlines websit... ⇲

Unintuitive interface

Fix: Take time to explore the app's features and layout; consider creating a user guide for yourself to navigate more efficiently. OR Look for... ⇲

Boarding pass display failures

Fix: Try refreshing the app or logging out and back in to see if the boarding pass appears; ensure you have a stable internet connection. OR I... ⇲
 
Support issue

Difficult customer service access

Fix: Use the app's 'Help' or 'Contact Us' section to find FAQs and self-service options that may resolve your issue without needing to contact cu... ⇲
 
Settings issue

Redress number requirement confusion

Fix: Review the TSA guidelines regarding redress numbers and ensure you have entered it correctly in your profile settings within the app. OR... ⇲

Confusing reward redemption process

Fix: Review the American Airlines AAdvantage program details on their website for clear instructions on how to redeem rewards. OR Keep a list... ⇲
 
Bugs issue

Inconsistent standby information

Fix: Check the standby list directly at the airport or through the American Airlines website for the most accurate and up-to-date information.... ⇲

Lost baggage tracking issues

Fix: Use the baggage tracking feature in the app to monitor your lost baggage status; ensure you have the correct reference number. OR If the... ⇲

Inaccurate flight status updates

Fix: Cross-check flight status on the American Airlines website or a reliable flight tracking service for the most accurate information. OR En... ⇲
 
Notifications issue

Delayed check-in prompts

Fix: Set a reminder for check-in time to ensure you are ready to check in as soon as it opens, which may reduce delays. OR If the app is slow,... ⇲

Repetitive notification prompts

Fix: Adjust your notification settings in the app to limit the types of alerts you receive; turn off non-essential notifications. OR Check you... ⇲
 
Payments issue

Payment processing errors

Fix: Ensure your payment information is up to date in the app; check for any restrictions on your payment method that may cause issues. OR Try... ⇲
 
Camera issue

Poor passport scan functionality

Fix: Ensure your passport is well-lit and flat when scanning; try using a different scanning app if the American Airlines app continues to have i... ⇲
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 what users are saying
Good experience
86.3%

Bad experience
10.9%

Neutral
2.8%

~ from our NLP analysis of 83,014 combined software ratings.

 Private Data American Airlines collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. full network access
  11. control Near Field Communication
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. Google Play license check
  16. read Google service configuration
  17. receive data from Internet