fix problems on Sound.Me [android]

​

—— Run into issues on Sound.Me? Get help pending when official support gets back to you!

Sound.Me
Info:
company: Sound.me
: alex@sound.me
: sound.me
Chat with our AI-based Sound.Me Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Authentication errors when linking accounts

Fix: Double-check the credentials you are using to link accounts. Ensure that there are no typos and that the accounts are active. OR Try unli... ⇲

Linking social media accounts problematic

Fix: Ensure that the social media accounts you are trying to link are active and not restricted in any way. OR Try logging into the social med... ⇲
 
Video issue

Videos not saving or submitting

Fix: Check your device's storage space. If storage is low, free up some space by deleting unnecessary files or apps. OR Ensure that the app ha... ⇲
 
Updates issue

Balance and campaigns disappear after update

Fix: Restart the app after an update. Sometimes, data may not load correctly until the app is restarted. OR Check for any announcements or upd... ⇲
 
Support issue

Customer support unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Try reaching... ⇲
 
Crashes issue

Frequent app crashes

Fix: Clear the app's cache and data as mentioned earlier. This can help resolve issues caused by corrupted data. OR Uninstall and reinstall th... ⇲
 
Notifications issue

Inconsistent campaign notifications

Fix: Check your notification settings for the app. Go to Settings > Apps > Sound.Me > Notifications and ensure notifications are enabled. OR M... ⇲
 
Payments issue

Low payout for completed tasks

Fix: Review the task requirements carefully to ensure you are meeting all criteria for maximum payout. Sometimes, minor details can affect earnin... ⇲

Errors when trying to withdraw funds

Fix: Ensure that your payment information is correctly entered and up to date in the app settings. OR Try withdrawing a smaller amount to see... ⇲
 
Freezing issue

Sound.Me freezes during use

Fix: Close other apps running in the background to free up system resources. This can help improve the app's performance. OR Check for system... ⇲
 
Syncing issue

Tasks not reflecting in app despite email notifications

Fix: Refresh the app by pulling down on the main screen to reload the content. This can help sync the latest data. OR Log out and log back in... ⇲
 
UI issue

Unclear instructions leading to video rejections

Fix: Review the guidelines provided in the app for video submissions carefully. Take notes on key points to ensure compliance. OR Consider rea... ⇲
 
Loading issue

Sound.Me fails to load campaigns

Fix: Check your internet connection and try switching networks if possible. A weak connection can prevent campaigns from loading. OR Clear the... ⇲
 
Login issue

Invalid login criteria errors

Fix: Double-check your login credentials for accuracy, including case sensitivity and any special characters. OR Reset your password if you su... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
80.8%

Bad experience
13.7%

Neutral
4.9%

~ from our NLP analysis of 14,334 combined software ratings.

 Private Data Sound.Me collects from your Android
  1. approximate location (network-based)
  2. view network connections
  3. full network access
  4. prevent device from sleeping
  5. receive data from Internet