fix problems on Marco Polo [android]

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—— Run into issues on Marco Polo? Get help pending when official support gets back to you!

Marco Polo - Video Messenger
Info:
company: Joya Communications
: help@marcopolo.me
: www.marcopolo.me
: 2443 Fillmore St #380-5790 San Francisco, CA 94115
Chat with our AI-based Marco Polo Support
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Video issue

Does not remember playback position

Fix: 1. Ensure the app is updated: Go to the Google Play Store and check for updates to ensure you have the latest version, which may include fix... ⇲

Inability to fast forward or rewind videos

Fix: 1. Use the playback controls: Make sure you are using the on-screen controls properly. Tap on the video to reveal playback options, and see... ⇲
 
Privacy issue

Notifications bypass privacy settings

Fix: 1. Adjust notification settings: Go to your device's Settings > Apps > Marco Polo > Notifications. Here, you can customize how notifications... ⇲
 
Payments issue

Limited functionality without subscription

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app. Sometimes, users may overlook functionalities th... ⇲

Features previously free are now behind paywall

Fix: 1. Review current features: Familiarize yourself with the current free features to maximize your use of the app without a subscription. OR... ⇲
 
Crashes issue

Crashes when running in background

Fix: 1. Limit background apps: Close other apps running in the background to free up resources. Go to the recent apps menu and swipe away apps yo... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app help resources: Check if Marco Polo has a help section within the app that may provide answers to common questions or issues.... ⇲
 
Audio issue

Microphone issues persist

Fix: 1. Check app permissions: Go to Settings > Apps > Marco Polo > Permissions and ensure the microphone permission is enabled. OR 2. Test th... ⇲
 
Loading issue

Marco Polo fails to load videos

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the i... ⇲
 
Customization issue

No option to save or organize videos

Fix: 1. Use external storage: Consider downloading videos to your device if the app allows it, and organize them in your device's file manager.... ⇲

No option to favorite or bookmark videos

Fix: 1. Use a note-taking app: Manually note down the titles or links of videos you want to revisit in a separate app. OR 2. Provide feedback:... ⇲
 
Network issue

Bluetooth connectivity issues

Fix: 1. Re-pair your Bluetooth device: Go to Settings > Bluetooth, forget the device, and then re-pair it to see if that resolves the connectivit... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Check for updates on all devices to ensure they are running the latest version of the app. OR 2. Adjus... ⇲
 
Settings issue

Marco Polo resets when settings are accessed

Fix: 1. Clear app cache: Go to Settings > Apps > Marco Polo > Storage > Clear Cache to remove any corrupted data that may be causing the app to r... ⇲
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 what users are saying
Good experience
89.5%

Bad experience
5.8%

Neutral
4.7%

~ from our NLP analysis of 300,421 combined software ratings.

 Private Data Marco Polo collects from your Android
  1. find accounts on the device
  2. read your own contact card
  3. read your contacts
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. expand/collapse status bar
  12. full network access
  13. run at startup
  14. reorder running apps
  15. control vibration
  16. prevent device from sleeping
  17. receive data from Internet

  Cost of Subscriptions
  1. $7.99 - $119.99 per item