fix problems on Club Cooee [android]

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—— Run into issues on Club Cooee? Get help pending when official support gets back to you!

Club Cooee - 3D Avatar Chat
Info:
company: cooee GmbH
: android@clubcooee.com
: www.clubcooee.com
: Europaallee 7 67657 Kaiserslautern Germany
Chat with our AI-based Club Cooee Support
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Crashes issue

Club Cooee crashes when sending pictures

Fix: 1. Reduce image size: Before sending pictures, resize them using a photo editing app to reduce the file size, which may help prevent crashes... ⇲
 
Account issue

wrongful account bans

Fix: 1. Review community guidelines: Familiarize yourself with the app's rules to ensure compliance and avoid future issues. OR 2. Appeal the... ⇲
 
Loading issue

extremely long loading times

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Club Cooee > Storage > Clear Cache. This can help speed up loading times by re... ⇲
 
UI issue

items in shop not visible until equipped

Fix: 1. Restart the app: Close Club Cooee completely and reopen it. This can refresh the app and may resolve visibility issues in the shop. OR... ⇲

poor shop organization

Fix: 1. Use search function: If available, use the search bar in the shop to find specific items instead of browsing through categories. OR 2.... ⇲
 
Customization issue

customization menu items disappear

Fix: 1. Restart the app: Sometimes, simply closing and reopening the app can resolve temporary glitches in the customization menu. OR 2. Reins... ⇲

unable to delete clothes on mobile

Fix: 1. Check for a delete option: In the customization menu, look for a delete or remove option next to the clothing items you want to delete.... ⇲
 
Payments issue

currency system is ineffective

Fix: 1. Track your spending: Keep a personal log of your in-game purchases to better manage your currency and understand where it goes. OR 2.... ⇲
 
Syncing issue

profile information not saved

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent profile information from s... ⇲
 
Privacy issue

bullying and harassment issues

Fix: 1. Use block features: If you encounter bullying, use the block feature to prevent the offender from contacting you. OR 2. Report inciden... ⇲

inappropriate content in chat

Fix: 1. Use the report feature: If you encounter inappropriate content, report it immediately using the app's reporting tools. OR 2. Adjust ch... ⇲
 
Login issue

frequent relogging required

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can cause frequent logouts. OR 2. Update the... ⇲
 
Freezing issue

music playlist freezes

Fix: 1. Restart the app: Close and reopen Club Cooee to refresh the music playlist and resolve freezing issues. OR 2. Clear app cache: Go to S... ⇲

Club Cooee freezes during avatar creation

Fix: 1. Restart the app: If the app freezes, close it completely and reopen it to try creating your avatar again. OR 2. Use a different device... ⇲
 
Support issue

lack of support for harassment

Fix: 1. Familiarize yourself with reporting tools: Learn how to use the app's reporting features to document and report harassment effectively.... ⇲
 
Glitches issue

glitches in avatar movement

Fix: 1. Restart the app: Closing and reopening Club Cooee can often resolve temporary glitches in avatar movement. OR 2. Check for updates: En... ⇲
 
Gameplay issue

limited song choices during play

Fix: 1. Explore playlists: Look for curated playlists within the app that may offer a wider variety of songs. OR 2. Suggest songs: Engage with... ⇲
 
Registration issue

technical problems preventing account creation

Fix: 1. Check your internet connection: Ensure you have a stable internet connection when trying to create an account. OR 2. Clear app cache:... ⇲
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 what users are saying
Good experience
64.5%

Bad experience
28.3%

Neutral
7.1%

~ from our NLP analysis of 76,255 combined software ratings.

 Private Data Club Cooee collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. record audio
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. change network connectivity
  9. full network access
  10. change your audio settings
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item