fix problems on Step Tracker [android]

—— Run into issues on Step Tracker? Get help pending when official support gets back to you!

Step Tracker - Pedometer

Info:

company: Leap Fitness Group

: support@leap.app

: z.leap.app

: 152 BEACH ROAD #14-02 GATEWAY EAST, SINGAPORE

Chat with our AI-based Step Tracker Support

🛠️ Common Step Tracker Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Too many ads

Fix: Consider using an ad blocker app that is compatible with your device. Install a reputable ad blocker from the Google Play Store, and follow... ⇲

Ads interfere with Android controls

Fix: Try adjusting the app's permissions. Go to Settings > Apps > Step Tracker > Permissions, and see if you can limit its access to certain feat... ⇲

Ads issue

Intrusive ads break core functionality

Fix: Clear the app's cache to see if it resolves the issue. Go to Settings > Apps > Step Tracker > Storage > Clear Cache. This can sometimes help... ⇲

Ads cannot be dismissed quickly

Fix: Try tapping the back button on your device to exit the ad quickly. If this does not work, consider using the app in airplane mode to prevent... ⇲

Requires frequent reinstallation to remove ads

Fix: Consider using an ad blocker app that is compatible with your device. Install a reputable ad blocker from the Google Play Store, and follow... ⇲

Bugs issue

Step Tracker fails to track movement accurately

Fix: Ensure that the app has the necessary permissions to access your device's sensors. Go to Settings > Apps > Step Tracker > Permissions, and m... ⇲

Double results for each walk

Fix: Check if the app is running in the background while you are using another pedometer app. If so, close the other app to prevent it from track... ⇲

Mileage accuracy varies significantly

Fix: Ensure that GPS is enabled and functioning properly. Go to Settings > Location and make sure that location services are turned on and set to... ⇲

Inaccurate achievement distances

Fix: Recalibrate the app by walking a known distance and adjusting settings if the app allows for calibration. This can help improve accuracy.... ⇲

Backup issue

Step Tracker does not restore old information

Fix: Check if the app has a backup feature. Go to the app settings and look for options related to backup or restore. If available, use this feat... ⇲

Settings issue

Step Tracker won't turn off

Fix: Force stop the app by going to Settings > Apps > Step Tracker > Force Stop. This will close the app completely and may resolve the issue.... ⇲

Audio issue

Audio feedback cannot be turned off

Fix: Check the app settings for audio feedback options. Go to Settings > Step Tracker > Audio Settings and look for an option to disable audio fe... ⇲

Crashes issue

Step Tracker crashes or breaks out randomly

Fix: Clear the app's cache and data. Go to Settings > Apps > Step Tracker > Storage > Clear Cache and Clear Data. This can help resolve crashes c... ⇲

Syncing issue

History does not transfer between devices

Fix: Check if the app has a cloud backup feature. If available, log into the same account on both devices to sync your history. OR If no cloud... ⇲

Network issue

GPS/location services do not track well indoors

Fix: Try using the app outdoors where GPS signals are stronger. Indoor tracking can be less accurate due to signal interference. OR Consider u... ⇲

Updates issue

Update caused app to become useless

Fix: Uninstall the app and reinstall the previous version if you have a backup APK file. This can restore functionality until a new update is rel... ⇲