fix problems on Innago Landlord & Tenant App [android]

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—— Run into issues on Innago Landlord & Tenant App? Get help pending when official support gets back to you!

Innago Landlord & Tenant App
Info:
company: Innago
: support@innago.com
: innago.com
Chat with our AI-based Innago Landlord & Tenant App Support
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Payments issue

Payment processing is slow

Fix: Check your internet connection. A slow or unstable connection can affect payment processing times. Ensure you have a strong signal or try sw... ⇲

Tenants experience issues with payments

Fix: Instruct tenants to clear their app cache and data as well. They can do this by going to Settings > Apps > Innago > Storage > Clear Cache an... ⇲

Auto-pay feature has issues

Fix: Check the payment method linked to the auto-pay feature. Ensure that it is valid and has sufficient funds to process payments. OR Try dis... ⇲

Refund requests are not processed

Fix: Ensure that all required information for the refund request is correctly filled out. Double-check for any missing details that may delay pro... ⇲

Late fees incurred due to app issues

Fix: Document the issues you are experiencing with the app and communicate them to your landlord or property manager. They may be able to waive l... ⇲
 
Loading issue

Maintenance requests fail to load

Fix: Ensure that you have the latest version of the app installed. Go to the Google Play Store and check for updates. OR Try logging out and l... ⇲

Innago Landlord & Tenant App fails to load invoices

Fix: Clear the app cache and data to refresh the app's performance. Go to Settings > Apps > Innago > Storage > Clear Cache and Clear Data. OR... ⇲
 
UI issue

Inability to delete properties

Fix: Check if you have the necessary permissions to delete properties. Ensure you are logged in as an admin or have the appropriate role assigned... ⇲
 
Compatibility issue

Innago Landlord & Tenant App does not fit properly on devices

Fix: Adjust your device's display settings. Go to Settings > Display and try changing the screen resolution or display size to see if it improves... ⇲

Inconsistent functionality between app and web version

Fix: Check for updates on both the app and web version. Ensure that both are running the latest versions to minimize discrepancies. OR Use the... ⇲

Innago Landlord & Tenant App does not work on certain devices

Fix: Check the app's compatibility with your device. Visit the Google Play Store page for Innago to see the list of supported devices. OR If y... ⇲
 
Freezing issue

Innago Landlord & Tenant App freezes or becomes unresponsive

Fix: Force stop the app. Go to Settings > Apps > Innago > Force Stop. Then reopen the app to see if it resolves the freezing issue. OR Restart... ⇲
 
Permissions issue

Permissions required are invasive

Fix: Review the permissions requested by the app. Go to Settings > Apps > Innago > Permissions and adjust them according to your comfort level. D... ⇲
 
Login issue

Developer errors prevent sign-in

Fix: Clear the app cache and data as previously mentioned. This can help resolve any temporary issues preventing sign-in. OR Try using a diffe... ⇲
 
Support issue

Lack of customer support response

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. This can be a quicker way to find solutions. OR Tr... ⇲
 
Account issue

Multiple accounts showing on dashboard

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve display issues. OR Check if you are lo... ⇲

Difficulties in adding tenants

Fix: Ensure that you are following the correct procedure for adding tenants. Review the app's help section for step-by-step instructions. OR T... ⇲
 
Settings issue

Inability to edit late fees

Fix: Check if you have the necessary permissions to edit late fees. Ensure you are logged in as an admin or have the appropriate role assigned.... ⇲
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 what users are saying
Good experience
62.5%

Bad experience
27.5%

Neutral
8.7%

~ from our NLP analysis of 309 combined software ratings.

 Private Data Innago Landlord & Tenant App collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. control flashlight
  9. full network access
  10. run at startup
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. Google Play license check
  15. download files without notification
  16. receive data from Internet