fix problems on MAYD [android]

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—— Run into issues on MAYD? Get help pending when official support gets back to you!

MAYD: MEDS AT YOUR DOORSTEPS
Info:
company: MAYD Group GmbH
: support@getmayd.com
: www.getmayd.com
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Crashes issue

Error message on startup

Fix: 1. Clear app data: Go to Settings > Apps > MAYD > Storage > Clear Data. This will reset the app and may resolve the error. Note that this ma... ⇲

Autocomplete feature causes crashes

Fix: 1. Disable autocomplete: If possible, turn off the autocomplete feature in the app settings to prevent crashes. 2. Clear app cache: Go to S... ⇲
 
Bugs issue

Bugs when adding items to cart

Fix: 1. Clear cache and data: Go to Settings > Apps > MAYD > Storage > Clear Cache and Clear Data. This can help resolve bugs related to the cart... ⇲

Items disappear from cart

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when adding items to the cart, as items may not save if you are not... ⇲

Missing items in orders

Fix: 1. Review your order confirmation: Check your order confirmation email or in-app confirmation to ensure the items were included in your orde... ⇲

Negative tracker numbers

Fix: 1. Check tracking settings: Ensure that your tracking settings are correctly configured in the app. 2. Update the app: Make sure you have t... ⇲
 
Payments issue

Checkout issues

Fix: 1. Verify payment information: Ensure that your payment details are correct and up to date in the app. 2. Check for app updates: Make sure... ⇲

Refund issues

Fix: 1. Check refund policy: Review the app's refund policy to understand the process and eligibility for refunds. 2. Document your request: Kee... ⇲
 
Ads issue

Delivery not free as advertised

Fix: 1. Review delivery options: Check the app for any specific conditions or minimum order amounts that may apply to free delivery. 2. Contact... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Use alternative contact methods: If the app's support feature is unresponsive, try reaching out via email or social media channels if ava... ⇲
 
Search issue

Search functionality is poor

Fix: 1. Use specific keywords: When searching, try using more specific terms or phrases to improve search results. 2. Check for app updates: Ens... ⇲
 
Settings issue

Inability to change phone number in app

Fix: 1. Check account settings: Go to your account settings within the app and look for an option to update your phone number. 2. Log out and lo... ⇲
 
Freezing issue

MAYD freezes during use

Fix: 1. Clear app cache: Go to Settings > Apps > MAYD > Storage > Clear Cache. This can help resolve freezing issues. 2. Restart your device: A... ⇲
 
Notifications issue

No confirmation of delivery attempts

Fix: 1. Check notification settings: Ensure that notifications for the app are enabled in your device settings. 2. Review delivery settings: Che... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Check device compatibility: Ensure that all devices meet the minimum requirements for running MAYD. 2. Clear app cache: On each device,... ⇲
 
Customization issue

Language barrier in medicine descriptions

Fix: 1. Use translation apps: If the app does not support your preferred language, consider using a translation app to help understand the descri... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
37.5%

Neutral
12.5%

~ from our NLP analysis of 3,951 combined software ratings.

 Private Data MAYD collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. run at startup
  10. reorder running apps
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet