fix problems on Trail [android]

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—— Run into issues on Trail? Get help pending when official support gets back to you!

Trailforks
Info:
company: Trailforks
: feedback@trailforks.com
: www.trailforks.com
: Trailforks Mapping Inc. Suite 1700 - 1185 West Georgia Street Vancouver, BC V6E 4E6 Canada
Chat with our AI-based Trail Support
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Downloads issue

Data download fails

Fix: 1. Check storage space: Ensure your device has enough storage space available. Go to 'Settings' > 'Storage' to check. If space is low, delet... ⇲
 
Syncing issue

Inconsistent syncing

Fix: 1. Ensure you are logged in: Check that you are logged into your account in the app. Go to 'Settings' > 'Account' to verify your login statu... ⇲
 
Glitches issue

Glitches when zooming in/out

Fix: 1. Restart the app: Close the app completely and reopen it. This can help clear temporary glitches. 2. Update the app: Go to the Google Pla... ⇲

Trails disappear when zoomed in

Fix: 1. Adjust map settings: Check if there are settings related to map detail or trail visibility. Go to 'Settings' > 'Map' and adjust the detai... ⇲
 
Ads issue

Pop-ups for pro version interrupt usage

Fix: 1. Familiarize with the app: Spend some time exploring the free features to understand what is available without upgrading. This can help mi... ⇲

Nagging prompts to upgrade to pro

Fix: 1. Explore app settings: Check if there is an option to disable upgrade prompts in the app settings. 2. Use the app offline: If possible, u... ⇲
 
Customization issue

Limited functionality in free version

Fix: 1. Explore all free features: Make sure you are aware of all the features available in the free version. Check the app's help section or web... ⇲

Social media features detract from navigation

Fix: 1. Disable social features: Check the app settings to see if you can disable social media features or notifications to focus on navigation.... ⇲
 
UI issue

Difficulty navigating the interface

Fix: 1. Review the help section: Check the app's help or tutorial section to familiarize yourself with the interface and its features. 2. Practi... ⇲

Inability to view saved ride logs

Fix: 1. Check the app settings: Go to 'Settings' > 'Ride Logs' and ensure that the option to save ride logs is enabled. 2. Update the app: Ensur... ⇲
 
Compatibility issue

Issues with Garmin connect integration

Fix: 1. Check your Garmin account: Ensure that your Garmin account is properly set up and linked to the Trailforks app. Go to 'Settings' > 'Garmi... ⇲
 
Payments issue

High subscription cost for poor performance

Fix: 1. Evaluate usage: Assess how often you use the app and whether the features justify the subscription cost. If not, consider using the free... ⇲

Unusable without a subscription

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app to maximize its use without a subscription. 2. C... ⇲

Difficulty transitioning from free to pro version

Fix: 1. Review upgrade options: Go to 'Settings' > 'Upgrade' to see the options available for transitioning to the pro version. 2. Familiarize w... ⇲
 
Crashes issue

Frequent crashes and bugs

Fix: 1. Update the app: Ensure you are using the latest version of the app by checking for updates in the Google Play Store. 2. Clear the app ca... ⇲
 
Search issue

Inability to search by state

Fix: 1. Use the map feature: Instead of searching by state, manually navigate the map to find trails in your desired area. 2. Check for updates:... ⇲
 
Support issue

Poor customer support response

Fix: 1. Utilize community forums: Engage with user communities or forums where other users may have experienced similar issues and can offer solu... ⇲
 
Updates issue

Price increases without corresponding updates

Fix: 1. Monitor updates: Keep an eye on the app's update history to see if new features are added that justify the price increase. 2. Provide fe... ⇲
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 what users are saying
Good experience
82.7%

Bad experience
14.1%

Neutral
3.1%

~ from our NLP analysis of 18,547 combined software ratings.

 Private Data Trail collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet

  Cost of Subscriptions
  1. $10.99 - $89.90 per item