fix problems on GOtv Stream [android]

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—— Run into issues on GOtv Stream? Get help pending when official support gets back to you!

GOtv Stream
Info:
company: MultiChoice Support Services (Pty) Ltd
: help@dstv.com
: www.dstv.com
Chat with our AI-based GOtv Stream Support
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Network issue

Only shows DSTV channels

Fix: 1. Verify your subscription: Check if your subscription includes only DStv channels. You may need to upgrade your plan for more channel opti... ⇲

Inconsistent channel availability

Fix: 1. Refresh the channel list: Go to the app settings and look for an option to refresh or rescan channels. This can help update the available... ⇲

High data consumption

Fix: 1. Adjust video quality: In the app settings, look for an option to change the video quality. Lowering the quality can significantly reduce... ⇲
 
Compatibility issue

Limited device streaming

Fix: 1. Check device compatibility: Ensure that your device meets the minimum requirements for the GOtv Stream app. You can find this information... ⇲
 
Support issue

Customer support unhelpful

Fix: 1. Use online resources: Check the GOtv Stream FAQ section or community forums for solutions to common issues. Many users share their experi... ⇲
 
Payments issue

Problems with subscription recognition

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your subscription status. OR 2. C... ⇲
 
Screen issue

Blank screen after login

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the i... ⇲
 
UI issue

Limited catch-up options

Fix: 1. Check for available catch-up content: Navigate to the catch-up section of the app to see if there are any shows available for catch-up. T... ⇲

Unresponsive user interface

Fix: 1. Restart your device: Sometimes, a simple restart can resolve unresponsive app issues by refreshing the system resources. OR 2. Check f... ⇲

Issues with channel navigation

Fix: 1. Use the search function: If you are having trouble finding channels, use the search feature within the app to quickly locate specific cha... ⇲
 
Messages issue

Error messages during streaming

Fix: 1. Restart the app: Close the app completely and reopen it. This can help clear temporary errors that may be causing streaming issues. OR... ⇲
 
Account issue

Requires DStv account for access

Fix: 1. Create a DStv account: If you do not have a DStv account, you will need to create one. Visit the DStv website or use the app to sign up f... ⇲
 
Video issue

Audio without video

Fix: 1. Restart the app: Close the app and reopen it to see if this resolves the audio and video sync issue. OR 2. Check device settings: Go t... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Clear app data: Go to Settings > Apps > GOtv Stream > Storage > Clear Data. This will reset the app and may resolve crashing issues. OR... ⇲
 
Installation issue

Installation issues on certain devices

Fix: 1. Check device compatibility: Ensure that your device meets the app's requirements listed on the Google Play Store. If not, consider using... ⇲
 
Settings issue

Inability to manage app settings

Fix: 1. Explore the settings menu: Navigate through the app to find the settings menu, which is usually represented by a gear icon. This is where... ⇲
 
Updates issue

Frequent updates causing new issues

Fix: 1. Disable auto-updates: Go to the Google Play Store, tap on your profile icon, select Settings > Auto-update apps, and choose 'Don't auto-u... ⇲
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 what users are saying
Good experience
52.9%

Bad experience
35.6%

Neutral
9.6%

~ from our NLP analysis of 7,599 combined software ratings.

 Private Data GOtv Stream collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. read TV channel/program information
  10. write TV channel/program information
  11. receive data from Internet