Fix JumiaPay errors on android

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Login
No built-in browser for sign-in

🛠️ 1. Use your device's default web browser to access the JumiaPay website for sign-in. 2. Bookmark the... show fix »
 
Payments
Unable to add new payment methods

🛠️ 1. Ensure that you are entering all required information correctly, including card number, expiratio... show fix »
Transactions take too long to process

🛠️ 1. Check your internet connection for stability. Switch between Wi-Fi and mobile data if necessary.... show fix »
Difficulties in applying voucher codes

🛠️ 1. Ensure that the voucher code is entered correctly, including any special characters. 2. Check the... show fix »
Card details cannot be saved

🛠️ 1. Ensure that you are using a supported card type. 2. Check if there are any restrictions on your c... show fix »
Payment failures with no refunds

🛠️ 1. Check your internet connection and try the transaction again. 2. Ensure that your payment method... show fix »
Limited features for bill payments

🛠️ 1. Check for app updates in the Google Play Store, as new features may be added in future updates. 2... show fix »
Inability to cash out wallet funds

🛠️ 1. Check the app for any specific requirements or restrictions regarding cashing out funds. 2. Ensur... show fix »
 
Support
Customer support is unresponsive

🛠️ 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out to c... show fix »
 
Crashes
App crashes after reinstallation

🛠️ 1. Ensure your device has enough storage space available. Go to Settings > Storage to check. 2. Clea... show fix »
Frequent app shutdowns

🛠️ 1. Ensure your device's operating system is up to date. Go to Settings > System > Software Update. 2... show fix »
 
Compatibility
Inconsistent performance across devices

🛠️ 1. Ensure that the app is updated to the latest version on all devices. 2. Check the device specific... show fix »
 
Network
Connection issues prevent app usage

🛠️ 1. Check your internet connection and switch between Wi-Fi and mobile data. 2. Restart your router i... show fix »
 
Customization
No dark mode option

🛠️ 1. Check your device settings to see if a system-wide dark mode can be enabled, which may affect the... show fix »
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 Contact Support
Developer:
JUMIA
Email:
  apps.one.ptc@jumia.com
Website:
🌐 pay.jumia.com.ng
Terms/Privacy:
⚔️ https://pay.jumia.com.ng/privacy-policy
 Private Data JumiaPay collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read your text messages (SMS or MMS)
  5. receive text messages (SMS)
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view Wi-Fi connections
  11. view network connections
  12. full network access
  13. control Near Field Communication
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. read Google service configuration
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
70.0%

Negative experience
21.7%

Neutral
8.2%

~ from our NLP analysis of 137,277 combined software ratings.