fix problems on JumiaPay [android]

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—— Run into issues on JumiaPay? Get help pending when official support gets back to you!

JumiaPay - Pay Safe, Pay Easy
Info:
company: JUMIA
: apps.one.ptc@jumia.com
: pay.jumia.com.ng
: Rua Ricardo Severo n.º3, 1st floor 4050-515 Porto
Chat with our AI-based JumiaPay Support
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Login issue

No built-in browser for sign-in

Fix: 1. Use your device's default web browser to access the JumiaPay website for sign-in. 2. Bookmark the sign-in page for easier access in the f... ⇲
 
Payments issue

Unable to add new payment methods

Fix: 1. Ensure that you are entering all required information correctly, including card number, expiration date, and CVV. 2. Check if your card i... ⇲

Transactions take too long to process

Fix: 1. Check your internet connection for stability. Switch between Wi-Fi and mobile data if necessary. 2. Ensure that the payment method you ar... ⇲

Difficulties in applying voucher codes

Fix: 1. Ensure that the voucher code is entered correctly, including any special characters. 2. Check the terms and conditions of the voucher to... ⇲

Card details cannot be saved

Fix: 1. Ensure that you are using a supported card type. 2. Check if there are any restrictions on your card that prevent it from being saved.... ⇲

Payment failures with no refunds

Fix: 1. Check your internet connection and try the transaction again. 2. Ensure that your payment method has sufficient funds and is valid. OR... ⇲

Limited features for bill payments

Fix: 1. Check for app updates in the Google Play Store, as new features may be added in future updates. 2. Use alternative payment methods or app... ⇲

Inability to cash out wallet funds

Fix: 1. Check the app for any specific requirements or restrictions regarding cashing out funds. 2. Ensure that your account is verified and in g... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out to customer support through social media cha... ⇲
 
Crashes issue

JumiaPay crashes after reinstallation

Fix: 1. Ensure your device has enough storage space available. Go to Settings > Storage to check. 2. Clear the app cache and data before reinstal... ⇲

Frequent app shutdowns

Fix: 1. Ensure your device's operating system is up to date. Go to Settings > System > Software Update. 2. Clear the app cache by going to Settin... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that the app is updated to the latest version on all devices. 2. Check the device specifications to ensure they meet the app's req... ⇲
 
Network issue

Connection issues prevent app usage

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data. 2. Restart your router if you are using Wi-Fi. OR 3. Clear th... ⇲
 
Customization issue

No dark mode option

Fix: 1. Check your device settings to see if a system-wide dark mode can be enabled, which may affect the app's appearance. 2. Use a third-party... ⇲
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 what users are saying
Good experience
70.0%

Bad experience
21.7%

Neutral
8.2%

~ from our NLP analysis of 137,277 combined software ratings.

 Private Data JumiaPay collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read your text messages (SMS or MMS)
  5. receive text messages (SMS)
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view Wi-Fi connections
  11. view network connections
  12. full network access
  13. control Near Field Communication
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. read Google service configuration
  19. receive data from Internet