fix problems on MCB Juice [android]

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—— Run into issues on MCB Juice? Get help pending when official support gets back to you!

MCB Juice
Info:
company: MCB GROUP Limited
: contact@mcb.mu
: www.mcb.mu
: MCB Head Office 9-15, Sir William Newton Street Port Louis Mauritius
Chat with our AI-based MCB Juice Support
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Network issue

Network errors during account setup

Fix: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data to see if the issue persists. OR Restart your dev... ⇲

No network connection errors persist

Fix: Toggle airplane mode on and off to reset your network connection, then try accessing the app again. OR Restart your router or modem if us... ⇲
 
Updates issue

Paypal linking issues after updates

Fix: Remove the PayPal account from the app and attempt to link it again by going to Settings > Payment Methods > Add PayPal. OR Check for any... ⇲

MCB Juice remains non-functional after updates

Fix: Clear the app cache and data by going to Settings > Apps > MCB Juice > Storage > Clear Cache and Clear Data, then restart the app. OR Reb... ⇲

Forced transition to a non-functional app

Fix: Check for any available updates for the app and install them to ensure you are using the latest version. OR Clear the app cache and data... ⇲

Missing features from previous app version

Fix: Explore the app settings to see if the features have been relocated or renamed in the new version. OR Look for alternative methods to per... ⇲
 
Freezing issue

MCB Juice freezes during security code input

Fix: Try using a different keyboard app or switch to the default keyboard to see if the issue is related to the keyboard being used. OR Restar... ⇲
 
Payments issue

Recurring transactions cannot be saved

Fix: Ensure that you are entering all required fields correctly and that your payment method is valid before saving the transaction. OR Try lo... ⇲

No option to automate credit card payments

Fix: Set up reminders on your phone to manually make payments on the due date until an automation feature is available. OR Check if your bank... ⇲

Inability to pay bills or recognize accounts

Fix: Ensure that your account is properly linked and that you have entered all necessary information correctly. OR Try logging out and back in... ⇲

Error messages during money transfers

Fix: Double-check the recipient's details and ensure that all required fields are filled out correctly before attempting the transfer again. OR... ⇲
 
Installation issue

Inability to access app after reinstalling

Fix: Check if your device has sufficient storage space available. If not, free up space and try reinstalling the app again. OR Ensure that you... ⇲
 
Account issue

Multiple accounts not supported on the same device

Fix: Use a different device to log into the second account if possible, or consider using a web browser to access the second account. OR Creat... ⇲

Non-MCB accounts appear twice

Fix: Log out of the app and log back in to refresh the account list and remove duplicates. OR Clear the app cache to remove any stored data th... ⇲
 
Login issue

Login errors persist despite reinstalling

Fix: Double-check your login credentials for accuracy, including any uppercase letters or special characters. OR Reset your password through t... ⇲

Frequent login prompts and forced re-registration

Fix: Ensure that the app has permission to store data on your device, which can help maintain your login session. OR Try using the 'Remember M... ⇲
 
Bugs issue

Transaction dates display incorrectly

Fix: Check your device's date and time settings to ensure they are set to automatic and reflect the correct time zone. OR Log out and log back... ⇲
 
Crashes issue

Frequent crashes and login issues

Fix: Ensure your device's operating system is up to date by checking for system updates in Settings > System > System Update. OR Free up devic... ⇲
 
Registration issue

Unusable sign-up process

Fix: Try signing up using a different device or web browser to see if the issue is device-specific. OR Ensure that all required fields are fil... ⇲

Account locking during registration

Fix: Ensure that you are using a strong password that meets the app's requirements to avoid account locking. OR Wait for a few minutes before... ⇲

Account locking issues during registration

Fix: Ensure that you are entering the correct information and not exceeding any character limits during registration. OR Wait for a few hours... ⇲
 
Customization issue

No customization options for home page

Fix: Explore the app settings to see if there are any hidden customization options available. OR Provide feedback through the app's feedback f... ⇲

No option to customize home page view

Fix: Explore the app settings to see if there are any themes or layout options available that can be adjusted. OR Use bookmarks or shortcuts t... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app cache and data to improve loading times and performance. OR Ensure you have a stable internet connection and try switching... ⇲
 
UI issue

Poor user experience and navigation

Fix: Explore the app's help section or user guide to familiarize yourself with its features and navigation. OR Consider using alternative apps... ⇲
 
Settings issue

No logout option on home page

Fix: Access the app settings or account section to find the logout option, which may not be on the home page. OR Force close the app and clear... ⇲
 
Syncing issue

Inconsistent balance updates

Fix: Refresh the app or log out and back in to see if the balance updates correctly after a transaction. OR Check your transaction history to... ⇲
 
Support issue

Lack of support for prepaid cards

Fix: Check if there are any specific settings or options within the app to add prepaid cards, as they may be categorized differently. OR Consi... ⇲
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 what users are saying
Good experience
63.2%

Bad experience
26.5%

Neutral
10.3%

~ from our NLP analysis of 8,949 combined software ratings.

 Private Data MCB Juice collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. control vibration
  11. prevent device from sleeping
  12. receive data from Internet