Fix Starry Internet errors on android

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11 problems reported in the past 24 hours

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Payments
Inability to update billing information

🛠️ Try accessing your account through the Starry Internet website instead of the app, as the web interf... show fix »
Inability to update billing information

🛠️ Try accessing the billing section of the app from a different device or browser to see if the issue... show fix »
 
Settings
App does not provide usage statistics

🛠️ Use third-party network monitoring apps available on the Google Play Store to track your data usage... show fix »
Basic functions only, lacks advanced features

🛠️ Explore the app settings to see if there are any hidden advanced features that can be enabled or con... show fix »
App does not allow reporting of issues

🛠️ Document the issue you are experiencing and use alternative communication methods (like email or soc... show fix »
App lacks outage reporting feature

🛠️ Check the Starry Internet website or social media channels for any outage announcements. They often... show fix »
App does not provide usage statistics

🛠️ Use your router's web interface to check usage statistics if available. This can often provide more... show fix »
Basic functions only, lacks advanced features

🛠️ Familiarize yourself with the basic functions and maximize their use; sometimes, basic features can... show fix »
 
Login
Difficulties logging in due to smart lock

🛠️ Disable Smart Lock temporarily by going to your device's settings, then Security, and turning off Sm... show fix »
Difficulties logging in due to smart lock

🛠️ Disable the smart lock feature temporarily and try logging in manually to see if that resolves the i... show fix »
 
Compatibility
App does not support all router models

🛠️ Refer to the Starry Internet website for a list of compatible router models and consider upgrading t... show fix »
App does not support all router models

🛠️ Check the compatibility list on the Starry Internet website to confirm if your router model is suppo... show fix »
 
Support
No real-time troubleshooting options

🛠️ Check the Starry Internet support page for troubleshooting guides that can help you resolve common i... show fix »
Unresponsive customer service through app

🛠️ Try reaching out to customer service through alternative channels such as email or phone, if availab... show fix »
Unresponsive customer service through app

🛠️ Try reaching out to customer service through alternative channels such as email or phone if availabl... show fix »
 
Messages
Error messages when requesting callbacks

🛠️ Ensure that your contact information is correctly entered in the app. Double-check for any typos or... show fix »
Error messages when requesting callbacks

🛠️ Ensure that your app is updated to the latest version, as updates may fix bugs related to callback r... show fix »
 
Network
Limited functionality for managing network

🛠️ Explore the app settings thoroughly to ensure you are utilizing all available features. Sometimes, o... show fix »
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 Contact Support
Developer:
Starry, Inc.
Email:
  support@starry.com
Website:
🌐 starry.com
Terms/Privacy:
⚔️ https://starry.com/legal/app-privacy
 Private Data Starry Internet collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. connect and disconnect from Wi-Fi
  6. full network access
  7. prevent device from sleeping
  8. receive data from Internet

 Breakdown of Software Ratings
Positive experience
69.9%

Negative experience
22.4%

Neutral
5.6%

~ from our NLP analysis of 286 combined software ratings.