fix problems on Starry Internet [android]

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—— Run into issues on Starry Internet? Get help pending when official support gets back to you!

Starry Internet
Info:
company: Starry, Inc.
: support@starry.com
: starry.com
Chat with our AI-based Starry Internet Support
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Network issue

Limited functionality for managing network

Fix: Explore the app settings thoroughly to ensure you are utilizing all available features. Sometimes, options are hidden under submenus. OR... ⇲
 
Payments issue

Inability to update billing information

Fix: Try accessing your account through the Starry Internet website instead of the app, as the web interface may allow you to update billing info... ⇲
 
Settings issue

Starry Internet does not provide usage statistics

Fix: Use third-party network monitoring apps available on the Google Play Store to track your data usage independently. OR Check your device's... ⇲

Starry Internet does not allow reporting of issues

Fix: Document the issue you are experiencing and use alternative communication methods (like email or social media) to report it to customer serv... ⇲
 
Login issue

Difficulties logging in due to smart lock

Fix: Disable Smart Lock temporarily by going to your device's settings, then Security, and turning off Smart Lock. Try logging in again. OR Cl... ⇲
 
Compatibility issue

Starry Internet does not support all router models

Fix: Refer to the Starry Internet website for a list of compatible router models and consider upgrading to a supported model if necessary. OR... ⇲
 
Support issue

No real-time troubleshooting options

Fix: Check the Starry Internet support page for troubleshooting guides that can help you resolve common issues without real-time support. OR U... ⇲

Unresponsive customer service through app

Fix: Try reaching out to customer service through alternative channels such as email or phone, if available, for a quicker response. OR Look f... ⇲
 
Messages issue

Error messages when requesting callbacks

Fix: Ensure that your contact information is correctly entered in the app. Double-check for any typos or incorrect numbers. OR Try requesting... ⇲
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 what users are saying
Good experience
69.9%

Bad experience
22.4%

Neutral
5.6%

~ from our NLP analysis of 286 combined software ratings.

 Private Data Starry Internet collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. connect and disconnect from Wi-Fi
  6. full network access
  7. prevent device from sleeping
  8. receive data from Internet