fix problems on Wave [android]

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—— Run into issues on Wave? Get help pending when official support gets back to you!

Wave - Mobile Money
Info:
company: Wave Mobile Money
: support@wave.com
: wave.com
: 100 Hano St, Suite #9 Boston, MA 02134 United States
Chat with our AI-based Wave Support
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Network issue

Requires internet connection for sending money

Fix: Consider using offline methods for transactions, such as SMS-based money transfer services if available in your region, or look for local ag... ⇲

Cannot send money without internet connection

Fix: Plan your transactions for times when you have internet access. You can also save up transactions to send in one go when you are online. O... ⇲
 
Updates issue

Frequent app updates consume data and storage

Fix: Set your app to update only over Wi-Fi. Go to your device's settings, find the Google Play Store, and adjust the auto-update settings to 'Ov... ⇲
 
Payments issue

Inability to withdraw money from some agents

Fix: Before attempting to withdraw, call ahead to the agent location to confirm they can process withdrawals. This can save you time and frustrat... ⇲

Limited bill payment options

Fix: Research and compile a list of all available bill payment options within the app. This can help you maximize the use of the service. OR C... ⇲

No option to withdraw into a bank account

Fix: Look for local agents or services that allow you to convert your Wave wallet balance into cash, which you can then deposit into your bank ac... ⇲
 
Account issue

No option for account deletion

Fix: If you wish to stop using the app, simply uninstall it from your device. However, your account will remain active. To minimize data usage, c... ⇲

No provision for converting mobile wallet to Wave wallet

Fix: Check if there are any third-party services that allow you to transfer funds from your mobile wallet to Wave. Research local services that f... ⇲
 
Support issue

Customer service lacks knowledge and responsiveness

Fix: Utilize online forums and community groups where other users share their experiences and solutions. This can provide quicker answers than wa... ⇲
 
Security issue

Verification process for passport photo is inconsistent

Fix: Ensure that your passport photo meets all specified requirements (e.g., size, background color). Use a well-lit area to take the photo and a... ⇲

Short password requirement for app access

Fix: Use a password manager to generate and store complex passwords that meet security standards, even if the app allows shorter ones. OR Comb... ⇲
 
Privacy issue

Transaction hiding feature cannot be reversed

Fix: Be cautious when using the transaction hiding feature. If you have hidden transactions, keep a record of them separately to avoid confusion.... ⇲
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 what users are saying
Good experience
80.3%

Bad experience
16.9%

Neutral
2.7%

~ from our NLP analysis of 198,344 combined software ratings.

 Private Data Wave collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. control flashlight
  12. full network access
  13. change your audio settings
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. receive data from Internet