Fix DStv errors on android

Experiencing issues? Solve common DStv problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click
🔍   Select the category that fits your issue:
All
 
Video
black screen during streaming

🛠️ 1. Check your internet connection speed; it should be at least 5 Mbps for streaming. 2. Restart the... show fix »
 
UI
navigation issues

🛠️ 1. Ensure your app is updated to the latest version. 2. Restart the app to refresh the navigation in... show fix »
menu buttons disappearing

🛠️ 1. Restart the DStv app to refresh the interface. 2. If the buttons are still missing, try clearing... show fix »
 
Permissions
permissions not effective

🛠️ 1. Go to your device's Settings > Apps > DStv > Permissions. 2. Ensure all necessary permissions (li... show fix »
 
Network
intermittent streaming limits

🛠️ 1. Check your internet connection for stability. 2. If using Wi-Fi, try switching to mobile data or... show fix »
streaming limit exceeded message

🛠️ 1. Check if you are logged in on multiple devices. Log out from other devices to resolve the issue.... show fix »
inconsistent content availability

🛠️ 1. Check for any updates in the DStv app that may address content availability. 2. Restart the app t... show fix »
 
Crashes
app crashes on startup

🛠️ 1. Clear the app cache by going to Settings > Apps > DStv > Storage > Clear Cache. 2. Restart your d... show fix »
app doesn't open

🛠️ 1. Restart your device and try opening the app again. 2. If it still doesn't open, clear the app cac... show fix »
 
Settings
streaming quality not remembered

🛠️ 1. Check the app settings for any options related to streaming quality. 2. Set your preferred qualit... show fix »
sleep timer not functioning

🛠️ 1. Check if the sleep timer feature is available in the app settings. 2. If it is, try setting it ag... show fix »
 
Ads
ads during catch up

🛠️ 1. Unfortunately, ads are often a part of the catch-up feature. However, you can try using the app d... show fix »
 
Account
unable to access full channel list

🛠️ 1. Ensure you have a stable internet connection. 2. Restart the DStv app and check if the full chann... show fix »
 
Login
frequent re-logins required

🛠️ 1. Ensure that you are using the correct login credentials. 2. Check if your device's date and time... show fix »
 
Screen
blue screen with logo

🛠️ 1. Restart your device and try opening the DStv app again. 2. If the blue screen persists, clear the... show fix »
 
Loading
buffering issues

🛠️ 1. Check your internet speed; it should be at least 5 Mbps for smooth streaming. 2. Restart your Wi-... show fix »
 
Bugs
no error messages

🛠️ 1. If you encounter issues without error messages, try restarting the app or your device to refresh... show fix »
 
Support
poor customer support

🛠️ 1. Utilize online forums or community support groups for user-generated solutions and tips. 2. Check... show fix »
 
Updates
app performance regressed after update

🛠️ 1. Clear the app cache and data to reset the app's performance. 2. Restart your device and check if... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
MultiChoice Support Services (Pty) Ltd
Email:
  help@dstv.com
Website:
🌐 www.dstv.com
Terms/Privacy:
⚔️ https://multichoice.com/privacy-cookie-notice-overview.php
 Private Data DStv collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. reorder running apps
  8. control vibration
  9. prevent device from sleeping
  10. read TV channel/program information
  11. write TV channel/program information
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
82.8%

Negative experience
12.5%

Neutral
4.6%

~ from our NLP analysis of 308,587 combined software ratings.