fix problems on DStv [android]

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—— Run into issues on DStv? Get help pending when official support gets back to you!

DStv
Info:
company: MultiChoice Support Services (Pty) Ltd
: help@dstv.com
: www.dstv.com
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Network issue

intermittent streaming limits

Fix: 1. Check your internet connection for stability. 2. If using Wi-Fi, try switching to mobile data or vice versa to see if the issue persists.... ⇲

streaming limit exceeded message

Fix: 1. Check if you are logged in on multiple devices. Log out from other devices to resolve the issue. 2. Restart the DStv app after logging ou... ⇲

inconsistent content availability

Fix: 1. Check for any updates in the DStv app that may address content availability. 2. Restart the app to refresh the content list. OR 1. Cle... ⇲
 
UI issue

menu buttons disappearing

Fix: 1. Restart the DStv app to refresh the interface. 2. If the buttons are still missing, try clearing the app cache as mentioned earlier. OR... ⇲

navigation issues

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app to refresh the navigation interface. 3. If navigation is still probl... ⇲
 
Loading issue

buffering issues

Fix: 1. Check your internet speed; it should be at least 5 Mbps for smooth streaming. 2. Restart your Wi-Fi router and reconnect your device to t... ⇲
 
Bugs issue

no error messages

Fix: 1. If you encounter issues without error messages, try restarting the app or your device to refresh the session. 2. Clear the app cache to r... ⇲
 
Video issue

black screen during streaming

Fix: 1. Check your internet connection speed; it should be at least 5 Mbps for streaming. 2. Restart the DStv app and try streaming again. 3. If... ⇲
 
Permissions issue

permissions not effective

Fix: 1. Go to your device's Settings > Apps > DStv > Permissions. 2. Ensure all necessary permissions (like Storage, Camera, etc.) are granted. 3... ⇲
 
Crashes issue

DStv crashes on startup

Fix: 1. Clear the app cache by going to Settings > Apps > DStv > Storage > Clear Cache. 2. Restart your device and try opening the app again. O... ⇲

DStv doesn't open

Fix: 1. Restart your device and try opening the app again. 2. If it still doesn't open, clear the app cache and data. OR 1. Uninstall the DStv... ⇲
 
Settings issue

streaming quality not remembered

Fix: 1. Check the app settings for any options related to streaming quality. 2. Set your preferred quality and restart the app to see if it saves... ⇲

sleep timer not functioning

Fix: 1. Check if the sleep timer feature is available in the app settings. 2. If it is, try setting it again and ensure you save the settings bef... ⇲
 
Ads issue

ads during catch up

Fix: 1. Unfortunately, ads are often a part of the catch-up feature. However, you can try using the app during off-peak hours when fewer users ar... ⇲
 
Account issue

unable to access full channel list

Fix: 1. Ensure you have a stable internet connection. 2. Restart the DStv app and check if the full channel list loads. 3. Clear the app cache if... ⇲
 
Login issue

frequent re-logins required

Fix: 1. Ensure that you are using the correct login credentials. 2. Check if your device's date and time settings are correct, as incorrect setti... ⇲
 
Screen issue

blue screen with logo

Fix: 1. Restart your device and try opening the DStv app again. 2. If the blue screen persists, clear the app cache and data. OR 1. Uninstall... ⇲
 
Support issue

poor customer support

Fix: 1. Utilize online forums or community support groups for user-generated solutions and tips. 2. Check the DStv website for FAQs that may addr... ⇲
 
Updates issue

DStv performance regressed after update

Fix: 1. Clear the app cache and data to reset the app's performance. 2. Restart your device and check if performance improves. OR 1. If perfor... ⇲
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 what users are saying
Good experience
82.8%

Bad experience
12.5%

Neutral
4.6%

~ from our NLP analysis of 308,587 combined software ratings.

 Private Data DStv collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. reorder running apps
  8. control vibration
  9. prevent device from sleeping
  10. read TV channel/program information
  11. write TV channel/program information
  12. receive data from Internet