fix problems on Relive [android]

—— Run into issues on Relive? Get help pending when official support gets back to you!

Relive: Run, Ride, Hike & more

Info:

company: Relive B.V.

: app@relive.cc

: www.relive.cc

: Relive B.V. Stationsplein 45 D2.130 3013 AK Rotterdam The Netherlands

Chat with our AI-based Relive Support

🛠️ Common Relive Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Relive turns off during navigation

Fix: Ensure that your device's battery saver mode is not activated, as this can limit app performance. Go to 'Settings' > 'Battery' and check the... ⇲

17% of users had this problem

Relive rotates photos without a fix

Fix: Check your device's orientation settings. Go to 'Settings' > 'Display' > 'Auto-rotate screen' and ensure it is enabled. This may help the ap... ⇲

15% of users had this problem

UI issue

Resume button hard to see in daylight

Fix: Adjust the brightness of your device's screen. Go to 'Settings' > 'Display' > 'Brightness level' and increase it to improve visibility in br... ⇲

Social network interface complicates access

Fix: Familiarize yourself with the app's interface by exploring the settings and help sections. This can help you navigate the social features mo... ⇲

Video issue

No option to set video duration

Fix: Check if there are any settings within the app that allow you to adjust video length. Look for options under 'Settings' or 'Video Preference... ⇲

Syncing issue

Pictures don't feed into video automatically

Fix: Manually select the photos you want to include in the video. Look for an option in the app to add photos to your video project. OR Check... ⇲

Network issue

Stops recording when service is lost

Fix: Ensure that you have offline maps downloaded if the app supports it, so you can continue tracking even without a data connection. OR Chec... ⇲

Unreliable tracking during activities

Fix: Ensure that your device's GPS is functioning properly. Test it with other apps that require location services to confirm accuracy. OR Try... ⇲

Updates issue

Recent updates cause data loss

Fix: Regularly back up your data before updating the app. You can do this by exporting your data to a different format or saving it to your devic... ⇲

Payments issue

Subscription issues with resubscribing

Fix: Check your payment method and ensure it is valid. Go to 'Settings' > 'Accounts' > 'Payment methods' to verify your information. OR Try un... ⇲

Bugs issue

Inaccurate tracking of distance and elevation

Fix: Calibrate your device's GPS settings. Go to 'Settings' > 'Location' and ensure that high accuracy mode is enabled. OR Consider using an e... ⇲

Customization issue

Automatically edits out stops in recordings

Fix: Check the app's settings for any options related to editing or automatic features. Disable any settings that may be causing this behavior.... ⇲

Free version lacks functionality

Fix: Explore the app's features thoroughly to maximize what is available in the free version. Look for any hidden features or settings that may e... ⇲

Screen issue