fix problems on Merge Zoo [android]

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—— Run into issues on Merge Zoo? Get help pending when official support gets back to you!

Merge Zoo
Info:
company: Game Circus Studios, LLC
: support@gamecircus.com
: gamecircus.com
: 1600 Rio Grande St Austin, TX 78701
Chat with our AI-based Merge Zoo Support
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Ads issue

First ad of the day does not work

Fix: If the first ad of the day fails to load, try restarting the app. This can often resolve minor glitches. If the problem persists, check for... ⇲

Too many ads disrupt gameplay

Fix: If ads are disrupting gameplay, consider playing the game in airplane mode. This will prevent ads from loading, allowing you to play without... ⇲

Inappropriate ads for children

Fix: To minimize exposure to inappropriate ads, enable parental controls on your device. Go to Settings > Digital Wellbeing & Parental Controls >... ⇲
 
Crashes issue

Game crashes after updates

Fix: If the game crashes after an update, first try clearing the app cache. Go to Settings > Apps > Merge Zoo > Storage > Clear Cache. This can h... ⇲
 
Syncing issue

Progress lost after reinstalling the app

Fix: To prevent losing progress, make sure to back up your game data before uninstalling. If the game has a cloud save feature, use it to save yo... ⇲
 
Loading issue

Game loading screen gets stuck

Fix: If the game gets stuck on the loading screen, try restarting the app. If that doesn't work, clear the app cache by going to Settings > Apps... ⇲
 
Gameplay issue

Quests take too long to reload

Fix: If quests are taking too long to reload, try restarting the app. This can refresh the game and speed up loading times. Additionally, ensure... ⇲

Forced to feed high-level candies to animals

Fix: If you feel forced to use high-level candies, try to save them for special occasions or high-level animals that require them. Focus on level... ⇲
 
Updates issue

High candy costs after updates

Fix: If candy costs have increased, focus on completing quests and daily challenges to earn more resources. Prioritize tasks that yield higher re... ⇲
 
Bugs issue

Duplicate animals from hatching eggs

Fix: If you are consistently getting duplicate animals, try to focus on completing quests that reward unique animals. This can help you diversify... ⇲

Delayed timers for receiving chests

Fix: If timers for chests are delayed, try restarting the app. This can refresh the game and correct any timer discrepancies. Additionally, check... ⇲

Free offers for gems do not work

Fix: If free offers for gems are not working, try restarting the app. Sometimes, the game needs a refresh to recognize completed offers. Addition... ⇲
 
Support issue

No response from support regarding gem issues

Fix: If you are not receiving responses from support, try reaching out through different channels, such as social media or community forums. Some... ⇲
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 what users are saying
Good experience
87.9%

Neutral
9.0%

Bad experience
3.0%

~ from our NLP analysis of 35,092 combined software ratings.

 Private Data Merge Zoo collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. control vibration
  5. prevent device from sleeping

  Cost of Subscriptions
  1. $0.99 - $99.99 per item